Based at Kigali Serena where the incumbent will perform the daily roles of the Hotel IT Manager, he/she will also provide oversight and assistance to Lake Kivu Serena Hotel as and when required. The position will be responsible for the following key result areas:

Compliance:

o Ensure smooth operation of all ICT systems & the network infrastructure;

o Implement the IT strategic plan in support of the Company’s business plans;

o Identify opportunities for the application of technology to assist the various departments achieve their objectives and work with Head Office to implement the initiatives;

o Ensure the security & integrity of all IT systems & equipment at all times;

o Liaise on IT matters with the service providers and leverage the support contracts;

o Implement the company’s ICT policies and procedures

o Develop and maintain a business recovery plan to ensure restoration of IT services in the event of a disaster;

o Directly manage all ICT projects from inception to effective implementation

Customer Service:

o Provide “hands on” support to internal users on all Hardware and Software, directly and through effective management of the IT team o Manage hotel guests’ IT related needs o Work closely with Hotel management team on ICT requirements

Cost Management:

o Identify the key expense drivers and control departmental costs within approved budget targets;

o Negotiate service level agreements with vendors and monitor IT systems performance to assure service standards are consistently met;

Teamwork:

o Provide “hands on” leadership & mentoring to the IT team and ensure periodic performance appraisals;

o Provide effective training to internal users of IT Systems

Qualification, skills & experience: o Bachelor of Science Degree in Computer Science or equivalent; o Minimum of 4 years’ relevant experience in a hospitality organization, preferably as a team leader; o Analytical skills to proactively identify and implement improvements

o Detail-oriented with good leadership skills;

o Good communications skills, with customers, team and stakeholders;

o Network, Infrastructure, Hardware & Software troubleshooting experience

o High standards of professionalism and integrity

o Be in a position to travel frequently

If you are a Rwandan national and believe you have the required qualifications and experience, please apply in confidence by 30th September 2019, enclosing a detailed CV, names and addresses of three referees, current remuneration, and your telephone contact to: itvacancy@serena.co.ke (Subject of email: Kigali Serena Hotel – IT Manager). Only successful applications will be responded to.

SERENA HOTELS

SAFARI LODGES • HOTELS • RESORTS

WE ARE EQUAL OPPORTUNITY EMPLOYERS