Transit Center Clerks(On call) at International Organization for Migration (IOM) | Kigali : Deadline: 06-03-2023

Position Title

:

Transit Center Clerks(On-call)

 Organizational Unit

:

RMM Operations

Duty Station

:

 IOM Kigali, Rwanda

Type of Appointment

:

 Non-staff estimated estimated

Estimated Start Date

:

As soon as possible

 Closing Date

:

 March 6^th, 2023

Reference Code

:

CFA 2023/02 – RW

II. Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners.  IOM is dedicated to promoting humane and orderly migration for the benefit of all.  It does so by providing services and advice to governments and migrants.

Context: 

Under the overall supervision of the Chief of Mission, under the direct supervision of the Movement Operations Manager, the incumbent following standard protocols, will assist the operations unit. The incumbent shall perform the following duties and responsibilities:

III. Responsibilities and Accountabilities

1. Perform verification of identities, luggage formalities, security screening, escorting arriving individuals to ground transportation ensuring individuals with special needs or equipment receive appropriate support.

2. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriate supervisor(s).

3.  Proper coordination with the Medical and transport Unit to ensure beneficiaries meet the appointment on time and are returned to have their lunch in good time.

4.  Work closely with security guards for transit centers or third-party facilities access monitoring.

5.  Assist at transit centers and third-party facilities for extended periods of up to 8 hours and during overnight periods, working in shifts to cover 24/7 surveillance at TC, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.

6. Assist in the coordination of transportation from consolidation points, transit centers, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging, handling, and escorting individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.

7.  Provide selection mission support in transit centers, consolidation points, and third-party facilities.

8. Demonstrate a general understanding of relevant Movement Operations SOPs, as well as the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).

9. Provide regular feedback on work being accomplished to the Senior Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules.

10. Perform such other duties as may be assigned.

IV. Required Qualifications and Experience

Education

• High School Diploma in Social Sciences or related field.

Experience

• Minimum two years’ work experience in camp/accommodation coordination, logistics, and transport arrangements.
• At least two years of working experience assisting refugees and vulnerable groups.
• Mature individual, with flexibility and the ability to work overtime, when requested.
• Tolerant individual with the ability to work with migrants of all ages and from different backgrounds.
• Previous working experience with NGOs or International Organizations is an advantage.

Proficiency in computer skills, especially in MS Office (Excel, Access, Outlook, Word) and experience in working with online applications.

V. Languages

Required (specify the required knowledge)

Advantageous

English and Kinyarwanda and French

Swahili

VI. Competencies

The incumbent is expected to demonstrate the following values and competencies:

Technical  

• Delivers set objectives in hardship situations;
• Effectively coordinates actions with other implementing partners;
• Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives.

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and act in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates the ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the organization’s priorities and assumes responsibility for own actions and delegated work.

Communication: encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

Notes

Appointment will be subject to certification that the candidate is medically fit for appointment