Company: GOAT Interactive/ Premier East Africa Ltd
Position: Technical Support Operation
Job Location : Kigali-Rwanda
About Us:
GOAT Interactive is a brand new and separate business in the Editec Group, and its objective is simple: to harness and supercharge the power of its brands to lead them to a podium position in all markets they operate in. As Editec’s Online arm, GOAT Interactive is a fast-expanding company operating across 20+ markets in Africa under flagship brands such as PremierBet,, MercuryBet, Ogabet, and more.
Description
Our fundamental technology strategy is to strengthen its presence globally through developing unique offerings that will be future-proof and enable new innovative features to be delivered to our customers.
You can find additional more information on: http://www.goatinteractive.co
As we are building up a first-line support team that will be providing IT support for all the operational and technical issues. We are looking for a qualified, competent and experienced candidates to fill the following position:
Position: Technical Support Operation
Key Responsibilities
- Collect information and requests from internal teams and escalate it to the suppliers
- Conduct basic troubleshooting using questionnaires to find out the level of support needed
- Create tickets/follow up with Suppliers to look into the issue
- Ensure that the supplier acknowledges the issue and creates a ticket accordingly.
- Follow up with Suppliers until resolution.
- Keep all the stakeholders informed about the issue and the resolution
- Track downtime for the issue, get the suppliers to acknowledge.
- Generate data reports wherever necessary
- Perform root cause analysis of the issue by liaising with suppliers/stakeholders.
Educational qualification
- Bachelor’s degree in Information Technology, Software Engineering, Computer Science, or related field.
Requirements
- Proactive and manage the issues
- A highly motivated and focussed individual with an organized and systematic approach
- Excellent communication and interpersonal skills
- Self-driven, curious, open, and hands-on
- Team player open to share knowledge and to support colleagues
- Ability to navigate through multiple computer applications with speed and accuracy
How to apply
Premier East Africa Ltd (PEAL) is an equal opportunities employer, if your career expectations match this exciting opportunity, please submit your cover letter, and CV to our human resource and office A manager at d.mukundente@premierbet.com before the 21st of January 2023
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