Technical Officer in charge of Office Support at RRA: Deadline:17 Apr 2023

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Job details
Taxpayer Services and Communication Division
Job Title: Technical Officer in charge of Office Support
Grade: T1
Supervisor: Assistant Commissioner for Communication and Customer Service Division
Location: HQ
Working Mode: Office
Purpose
A Technical Officer is the top front line, customer-facing operational staff. She or he contributes to the achievement of operational or support objectives of the Division and targets by planning and carrying out individual work assignments aimed at verifying, inspecting and confirming internal or external customer’s compliance with legal obligations and administrative procedures.
Key duties and responsibilities
  1. Receive all incoming correspondences and dispatch them to concerned staff in their respective unit
  2. Record in EDMS all outgoing correspondence including internal Memos and internship requests and submit them to concerned parties
  3. Prepare and submit reports including recommendations to Deputy Commissioner for Communication and Customer service Division
  4. Plan individual work assignments to ensure effectiveness and efficiency.
  5. Lead and supervise other technical or support staff as established by the management or requested by the supervisor.
Required Academic Qualification
   Preferred Qualifications
  1. Bachelor’s Degree in Social Studies specialized in Business administration
  2. Bachelor’s Degree in Management specialized in Marketing
  3. Bachelor’s Degree in Social Studies specialized in Public Administration
  4. Bachelor’s Degree in Media and Mass Communications/Journalism specialized in International Relations
   Relevant Qualifications
Required Trainings
  1. Customer service training
  2. Report writting skills
  3. Training on EDMS system upgrade
  4. PR & Communication Training
Skill Type Required Skill Required Proficiency level
Computer Literacy Spreadsheets (MS Excel) medium
Computer Literacy Word Processing (MS Word) advanced
Customer care Customer relationship management advanced
Language Proficiency in English advanced
Language Proficiency in French medium
Language Proficiency in Kinyarwanda advanced
Office Administration Skills; Office Administration Skills; advanced
Time management, team work and presentation skills Time management, team work and presentation skills advanced



Required Competencies
  1. Communication
  2. Strategic orientation
  3. Time management
  4. Strong ability to organize and prioritize workloads, meet deadlines and targets
  5. General HR management
  6. Problem solving
Required Experiences
  1. 2 years experience in Business administration

 

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