Tech Support and Training Engineer at King Faisal Hospital Rwanda (KFHR) : Deadline: 25-10-2022

POSITION

COMPETENCY REQUIREMENT

KEY RESPONSIBILITIES

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4.Tech Support and Training Engineer

EDUCATION AND EXPERIENCE  

• He/she must have Bachelor degree (0) in Computer Science, Computer Engineering, Software Engineering, Information and Communication Technology, Electronics or Telecommunication Engineering.
• Having three (3) years to five of working experience in IT industry in Hardware and software Support, Network Administration, System Administration are added advantage
• Extensive experience working with different operating systems including Windows
•  Certifications in A++, N++, MCIP, MCSA, CCNA, MCDST, Windows/Linux, Hardware security are added advantage

SKILLS AND ABILITIES

• Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.
• Good analytical skills and problem solving techniques
• Ability to manage and troubleshoot TCP / IP networking issues,
• Ability to repair PCs and other hardware equipment.
• Excellent written and oral communication skills
• Must have good customer care skills, able to deal with patients politely.
• Able to analyze detailed information

• Ability to communicate and guide.

• Keep computer systems running smoothly and ensure users get the maximum benefit from them;
• Install and configure computer hardware operating systems and applications
  Monitor and maintain computer systems and networks;
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Check and approve all IT equipment deliverables in accordance to the specification requested;
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Provide a preventive IT equipment maintenance annual plan to the direct manager for the approval;
• Provide annual plan for IT equipment inventory which includes the assessment, replacement and refurbishment plan of the old equipment;
• Maintains and improves the performance of existing software;
• Manage risks, ensure quality and compile relevant integrated reports as requested;
• Provide support, including procedural documentation and relevant reports;
• Follow diagrams and written instructions to repair a fault or set up a system
  Support the roll-out of new applications;
• Set up new users’ accounts and profiles and deal with password issues;
• Conduct electrical safety checks on computer equipment;
• Repairing hardware malfunction and software issues.

https://docs.google.com/forms/d/e/1FAIpQLSejWvC2Lym0al1mKy687NrarKLLBvyGZ8ogOGMqJe9VXEI3tg/viewform?usp=sf_link

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