Responsibilities
Promote and fulfill the mission and vision of HOPE International.
System Deployment
Assist in software releases for Temenos T24 and other associated banking software applications, including participating in development, configuration, and support for new releases, training, and communication to the end users.
Provide Effective Help Desk Support
Respond in a timely fashion to the real time support needs of users, resolving problems and minimizing disruption to banking services.
Utilize ticketing systems and project management systems to track, prioritize, and respond to issues and new developments.
In collaboration with senior application specialists, provide proactive mitigation of potential problems by identifying system risks and reconfiguring T24 to prevent either system malfunction or a mismatch of system capabilities with program needs.
Learn and support associated core banking integrations and applications including mobile, web-based, and other applications.
Research software updates, drivers, knowledge bases, and frequently asked questions resources to aid in problem resolution.
Test fixes and perform post-resolution follow-ups to ensure problem has been adequately resolved.
Develop help sheets, frequently asked questions lists, and other documentation for internal use and for end users.
Other Support
Identify and learn appropriate software and hardware used and supported by the organization.
Perform preventative maintenance and participate in business continuity exercises as needed.
Act as a backup resource on server, email, and network administration, and other issues as required.
Qualifications
Personal confession of Christian faith and commitment to the mission and vision of HOPE International
At least 3 years of experience supporting T24 in commercial or microfinance banks
Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines
Strong analytical and problem-solving skills
Excellent cross-cultural listening and communication skills
Experience with Excel and other Microsoft Office Suite products
Fluent in English
Proficiency in French preferred
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