Specialist, MoMo corporate support Mobile Money at MTN Rwanda: Deadline: Ongoing

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Job Requirements (Education, Experience and Competencies)

Education:

  • Bachelor’s degree in marketing, Applied economics or any other related field

Experience:

  • Minimum of 3 years total experience
  • Experience in Fintech, banking or Telecom is preferred 




Job Description:

  • Participate in strategic meetings, when required.
  • Execute wide transformation initiatives, when required by the functional lead.
  • Implement adequate risk mitigation and controls, with directions from the functional lead.
  • Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
  • Escalate issues resulting in severe time, scope, productivity, and cost or resource impact to functional lead.
  • Execute projects initiated in the specific sub-function.
  • Prepare documentation required for sign-off on tactical changes.
  • Ensure execution in alignment with divisional strategy.
  • Report daily to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization.
  • Report on an ad hoc basis on specific projects, as required.
  • Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance.
  • Comply with the set governance mechanisms, under supervision from the functional lead.
  • Facilitate and Implement end to end function for partner life cycle management (bulk payment, MoMoPay merchants, MoMoBusiness, chain of store, etc.).
  • Monitor, analyse and report partner recruitment and performance.
  • Monitor, analyse and report sales trends, including but not limited to customer recruitment, agent transactions etc and report on trade activity plans.
  • Collate, analyse and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings.
  • Provide necessary support and materials towards the execution of partner engagement activities and collaborate with event agencies to ensure successful implementation of engagements.
  • Maintain Fintech Channel members’ database (Agents, agent aggregators, merchants, customers, businesses etc).
  • Work with segments (MFS) team to implement targeted financial services initiatives are available within partner network and regions.
  • Engage the regions to follow up on implementation of Partner Acquisition Channel Initiatives.
  • Facilitate documentation of Partner process, policy and procedures.
  • Facilitate preparation and execution of various partner network agreements internally and externally.
  • Resolve all partner related disputes timeously, escalate to team lead where required.
  • Payout commissions to partners timeously and ensure correct computation has been undertaken.
  • Other tasks and duties, as assigned Execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region.
  • Execute initiatives aimed at integration of channel strategy.
  • Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems, when required.
  • Act as secondary point of contact for partners and gather insights on product uses and needs.
  • Identify and share opportunities for operational improvements.
  • Performs any other duties that may be assigned from time to time by immediate supervisor.
  • Timely provision of reports to external stakeholders.

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