Job requirements
Job Requirements (Education, Experience and Competencies)
Education
- Bachelor’s degree in business administration, Social Sciences, or any other relevant field
Experience
- 3- 5 years experience in a Call Centre environment in a supervisory position
- Information and records management
- Systems, Supervisory Fundamentals, HR practices, People management, performance management, Information/Records management.
- High Level of Computer literacy, Subscriber Registration best practices, Call Centre methodology, information management principles and familiarity with information systems and archives
Job description
Mission/Core Purpose of the Job
- To coordinate and supervise the activities of the subscriber verification function with high performance standards in support of the achievement of 100% clean customer data and compliance with the Regulatory guidelines.
Key Performance Areas
The KYC Compliance Specialist will be accountable to achieve the following objectives:
- Assessment of the SIM Verification Back Office workflows and propose recommendations for improvement of efficiencies using best practices to simplify procedures, enhance performance and increase work quality.
- Act as a support link to S&D to ensure that KYC requirements are adhered to during SIM registration.
- Support internal and external audit activities.
- Manage and support all aspects of the Subscriber Verification Team performance to ensure that they achieve their full potential.
- Submit performance reports highlighting adherence to the different key performance indicators.
- Manage the Subscriber document verification and storage process.
- Develop and manage the implementation of the SIM Verification Back Office training plans.
- Develop and evaluate Service level agreements with key supporting business units.
- Recommend and or develop solution-based initiatives with the key supporting business units to improve efficiencies within the Subscriber Verification area.
- Draft documents for system requirements and changes to align systems to business requirements.
- Update of all subscriber verification processes i.e. new registrations, swaps, number delinking, service now tickets, corporate registration, resubmissions, SIM ownership changes, document archival and disposal, among others
- Approvals for exceptional cases during KYC regularization
How to apply
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 20th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/
We strongly encourage applications from women and/or individuals with disabilities.
Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/
