JOB DESCRIPTION
Sustainable Harvest Rwanda (SHR Ltd) is a locally registered enterprise specializing in wholesale coffee products for Rwanda’s tourism and hospitality industry. We offer businesses and government entities specialized services to deliver exceptional specialty coffee experiences. Q COFFEE Ltd. operates retail cafés in Gishushu & Kiyovu, Kigali, Rwanda. We proudly offer coffee products, coffee tours, and coffee beverages directly to our valued customers. Our cafés serve as a platform to spotlight women coffee growers and their coffee. It also houses a training space for farmers, baristas, and coffee professionals to enhance coffee quality from seed to sip.
POSITION : SOCIAL ENTERPRISE OPERATIONS MANAGER
REPORTS TO: Social Enterprise Director SUPERVISES: Café Manager, Wholesale Accounts & Sales Manager, Academy Program Manager, Quality Control & Roasting Coordinator, and Master Roaster.
LOCATION: Kigali STATUS: Fixed Term Contract
JOB SUMMARY/PURPOSE
As the Social Enterprise Operations Manager, you’ll be instrumental in spearheading growth across
various sectors of the social enterprise, including the Academy, Café, Wholesale, Roasting, and Quality Control. Collaborating closely with the Social Enterprise Director, your role will involve developing and executing comprehensive operational strategies. These strategies will aim to expand product offerings both locally within Rwanda and on an international scale.
You will be responsible for managing expenses, overseeing personnel, ensuring quality standards, controlling budgets, and crucially, providing insightful reports on operational budget actuals. Your responsibilities will also encompass approving Barista Academy activity reports and operational processes. You will support the Social Enterprise Director’s at with the development of new products and help support the process of our mission to expand the reach of our Social Enterprise on an international scale.
MAIN RESPONSIBILITIES
The responsibilities are but not limited to:
- Strategic Partnership: Collaborate closely with the Director of Social Enterprise and SGR Executive Director to guide operational decision-making and establish strategic objectives for Q Coffee Ltd and SHR Ltd. Your role will be pivotal in driving the growth trajectory of both companies.
- Operational Excellence: Take ownership of daily operational management, ensuring seamless operations while identifying growth opportunities and optimization possibilities. Manage tourism-related operations at Q Coffee Ltd, ensuring harmonious collaboration between departments, and providing constructive feedback to enhance team performance.
- Enhanced Efficiency: Evaluate the efficiency of existing business procedures in alignment
with organizational objectives. This involves refining operational processes, evaluating.
customer support mechanisms, and leveraging data insights to streamline operations for
optimal performance.
- Financial Prudence: Examine financial information and recalibrate operational budgets as
necessary. This financial oversight contributes to the overarching goal of promoting profitability while adhering to industry standards and legal regulations. - Policy Compliance: Play a strategic role in revising, formulating, and endorsing policies that
enhance operational coherence. Ensuring consistent adherence to these policies across all
operational domains is critical for maintaining a compliant and cohesive operation. - External Collaborations: Foster relationships with external suppliers and service providers to strengthen the business’s supply chain. These partnerships are essential to ensuring seamless operations and a high-quality product offering.
- Performance Evaluation: Evaluate the performance of both SHR Ltd and Q Coffee Ltd using data-driven metrics. This comprehensive evaluation will inform strategic decisions, course corrections, and opportunities for improvement.
- Continuous Improvement: Proactively identify areas where operational enhancement is
possible. This could involve improvements in manufacturing, purchasing, sales, and other.
critical domains, thus contributing to the sustainable growth of the business. - Espresso Bar Excellence: Oversee Espresso Bar operations, encompassing operations, sales,
marketing, and event management. The goal is to provide an exceptional customer experience.
and optimize revenue generation. - Strategic Event Planning: Collaborate with the Director of Social Enterprise to shape the
social enterprise’s event schedule. This involves curating diverse partner collaborations,
establishing a well-structured calendar, and executing engaging events aligned with the
brand’s mission. - Acting Director Role: Step into the role of Acting Director when necessary, ensuring
continuous strategic leadership and operational oversight. - Adaptability and Growth: Your role may evolve to encompass additional responsibilities based on evolving company needs and your demonstrated competency. This flexibility is reflective of the dynamic nature of the social enterprise environment.
- Board Communication: In the absence of the social enterprise Director, facilitate communication with the Social Enterprise Board of Directors, ensuring effective dialogue and strategic alignment.
REQUIREMENTS OF THE ROLE
- A bachelor’s degree in business or a related field is preferred.
- Excellent written and verbal communication skills are imperative.
- A minimum of 5 years of experience in a social enterprise environment, including at least one year of dedicated experience in office/operations management, financial management, or event planning.
- Demonstrated expertise in managerial roles within a retail context.
- Strong analytical skills for data evaluation and operational decision-making.
- Outstanding organizational skills combined with effective leadership capabilities.
- Exceptional interpersonal skills to foster a cohesive and motivated team atmosphere.
- Thorough understanding of industry-specific legal regulations and guidelines.
- Familiarity with diverse business functions and principles, including supply chain dynamics,
finance management, and customer service best practices. - Proficiency in using MS Office suite and other relevant business software.
- Attentive to detail to ensure accuracy across operational aspects.
KEY DELIVERABLES
- Develop structured quarterly project plans with SMART goals for the Social Enterprise team.
- Create a comprehensive operational budget covering both Q Coffee and LLC.
- Establish a robust Barista evaluation process and program to enhance staff expertise.
- Develop streamlined operations manual and Standard Operating Procedures (SOPs) to ensure
consistency and efficiency.
KEY INDICATORS
- Consistent achievement of quarterly goals aligned with the social enterprise’s growth
trajectory. - Identification and implementation of new revenue streams to diversify income sources.
- Maintenance of a motivated and high-performing team that operates cohesively.
Note: This role involves close collaboration with SHR-LLC, Q Coffee, and SGR staff. Additionally, you may be involved in supporting NGO initiatives that benefit coffee growers. When the Social Enterprise Director is absent, you will be responsible for liaising with the Social Enterprise Board of Directors.
