Ecobank Rwanda Plc.
 P.O. BOX: 3268 Kigali – Rwanda
External recruitment Advert
Job Vacancy: Service Delivery (ATM &POS Support Officer
Opening date:Â March 10, 2022
Closing date:Â March 18, 2022
About Ecobank Rwanda Plc
Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.
The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.
Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.
In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area
Role Title: Service Delivery (ATM &POS Support Officer)
Reporting:Â Head Technology
JOB PURPOSE:
- Provide first-level support to end users on ATM & POS transactions issues and other digital channels.
JOB CONTEXT:
ATM & POS Support Officer is the champion of cards related delivery channels. He/she will be responsible to configure new, monitor and support ATMs and POS. He/she will be coordinating third party companies that support and maintain ATMs and POS. He/she will be providing 1st level of support to digital channels
KEY RESPONSIBILITIES:
ATM & POS support
- Provide first-level support on any ATM & POS issue;
- Daily checking, monitoring and follow up of ATMs & POSs connectivity in all branches and all ATMs locations;
- Daily generation of ATMs connectivity report from Aptra monitoring system;
- Ensure each ATM is on UPS to ensure Service Continuity and power related risks are mitigated;
- Configure new POS before they are handed over to Business unit for deployment
- Ensure a camera is installed on each ATM and images are being well captured on the Icam server;
- Monthly visit to Up-country ATMs and weekly visit to Kigali ATMs;
- Work closely with NCR on monthly ATM maintenance and daily ATM support
- Ensure all ATMs are set up to provide e-Journal for Clirec reconciliation purposes;
- Ensure to provide any IT assistance on ATMs configuration: setting up IP address etc…;
- Ensure regular backups of icam servers and other camera data related data as per established and approved procedure
Other responsibilities
- Support in EOD activities and release of the system for EOD by E-process.
- Provide support on end-user computers (active directory account reset, outlook configurations, printing, etc…) when required.
- Provide support on projects management
- Provide support on E-channels platforms like Omni Plus, OBDX and Mobile app etc
- Carry out any other duty assigned by his hierarchical supervisor.
QUALIFICATIONS, EXPERIENCE, COMPETENCIES
Experience & qualificationÂ
- Have at least Bachelor’s degree in Computer Science or in any another related field is a must.
- Have at least 2 years’ experience service delivery channel support and/or digital channels in finance institutions
Skills, Capabilities & Personal attributes
- Have ATMs/POS configuration and troubleshooting skills,
- Good understanding and writing skills of English and/or French, knowing the two will be added value
- Have good understanding of server’s administration (MS windows servers and Lunix)
- To be results oriented and have strong analytical skills.
Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter
How to apply:Interested candidates should send their applications by clicking on the Apply button below no later than March 18, 2022
Only those who strictly meet the criteria should apply for this position
Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.
