SONARWA Life Assurance Company Limited (SONARWA LIFE) is a public limited liability company registered
under the laws of Rwanda and licensed by the National Bank of Rwanda to transact the business of life assurance
& pension management. The company is looking for competent & experienced people to take on different roles in
the company.
Job Title: Senior Officer/Customer Relations
Purpose of the Job:
Constantly identify opportunities to grow the customer base and build positive relationships with existing and
new clients, as well as finding solutions to problems to ensure maximum client satisfaction.
Key Responsibilities:
• Develop better ways to approach customers’ or customers complaints, respond to queries from customers
and provide thorough & speedy solutions.
• Ensure that customers’ confidential information is properly protected and only used for official purposes.
• Analyse customer information and needs to improve customer relationships.
• Analyse business processes improvement solutions to determine effectiveness.
• Analyse the prevalent trends, dynamics and market movements to grow business.
• Suggest effective ways through which the company can promote its products and increase customer
satisfaction.
• Facilitate adherence to customer service standard.
• Monitor lapses in delivery of life insurance products or services to customers.
• Document and monitor TAT of customer complaints received within Sonarwa Life.
• Participate in marketing and awareness campaigns for Sonarwa Life to create an enlarged customer
base.
• Continuously update skills by participating in professional trainings and other courses.
Minimum Requirements:
• Bachelor’s Degree in in a business-related field, with a minimum of three (3) years’ experience in customer
relations in a business organization.
• Professional qualification in customer relations will be an added advantage.
• Having a Masters of Degree in any of the above-mentioned academic fields and experience will be an added
advantage.
• Effective communication skills.
• Building relationships.
• Focuses on the Customers.
• Problems solving.
• Self-development.
• Developing others.
• High level/degree of creativity.
• Conflict resolution, strong negotiation, and persuasion
• Good knowledge about the use of computers.
• Ability to thrive effectively under pressure.
• Good problem solving and people skills.
• Any other duties as may be assigned by management.
If you believe you fulfill all the requirements, please submit your application letter, latest CV, including
three (3) referees, copies of degrees & certificates, & copy of ID, not later than 28th September 2023 to the
following email address: recruitment@sonarwalife.co.rw
Done at Kigali on 22/09/2023
Click here for more details & Apply
