Job Purpose:
Reporting to the Senior Manager – Business Banking, the Job holder will be responsible for developing and maintaining Business Banking account relationship in order to maintain and grow the Business banking balance sheet (Customers Deposits and Loans & Advances) and sustain a profitable Business banking portfolio. The job holder will also be responsible for managing strategic partnerships important for Business Banking growth. The job holder is also responsible for maintaining and growing the Biashara Club proposition as one key strategy for Banking relationship management and customer loyalty.
Main Responsibilities:
- Responsible for portfolio growth through a series of aggressive agents’ acquisition, sales and relationship management activities including reviewing and analyzing MIS Reports for monitoring sales performance and profitability
- Responsible for developing the Agency Banking Business Strategy for the Bank. Involved in the implementation of strategic plans for new program requirements and design solutions for acquiring, growing and retaining business
- Monitor and manage customer complaints for Agency Banking Business, constantly reviewing service delivery standards and positioning the staff in order to ensure maintenance of the highest service standards that keep the bank ahead of competition.
- Prepare MIS reports and monitor daily performance.
- Coordinate with IT and other stakeholders for any support required or any agent complaints or requirements.
- Conduct Market research to identify competitive information on new developments in the market and suggest any developments and enhancements related to the overall Agency Banking Business
- Work on required marketing material to promote Agency Banking Business and ensure proper display and awareness at Agent level
- Oversee the full agent recruitment and agent management process including agent documentation, approval, creation process, agent branding and agent quarterly training.
- Ensure compliance with regulation, regulator’s directives, bank policy and procedure to reduce business risks.
Educational qualifications and work experience:
- University Degree preferably in a business-related field or technology
- 3 or more years of progressive experience in sales and marketing, credit and lending, general banking operations, card operations (Visa & Mastercard) relationship management and stakeholder management, Digital Banking Operations.
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