Senior claims officer at Sanlam Assurances Générales Plc : Deadline: 28-02-2023

SANLAM AG Plc: PERSONAL LINES DEPARTMENT

JOB DESCRIPTION

Senior claims officer

CONTEXT

 CLIENTS

• The purpose of the position is to provide the company with claims operations double checking authority for efficiency.
• Challenge claims processes & practices for improvement

• Claims customers.
• Claims Officers
• Claims Manager
• Loss adjusters and claims inspectors
• Claims service providers.

OUTPUTS

COMPETENCIES

1.   Double checking of claims officers’ activities

2.   Periodic reporting on claims activities

3.   Running of claims projects

4.  Overseeing material damage claims activities

5. Ensure a good and timely service delivery & good customer relationship.

6. Provide technical assistance in material damages claims management.

Minimum qualification and experience

• Grade: 12

• Bachelor’s in law, social sciences, or Business Administration

• Enough experience in claims management

Competencies

• Leadership ability
• Planning and reporting ability
• Customer care oriented.
• Building relationships
• Communication (verbal and writing)
• Fluent in Kinyarwanda, English, and French (verbal, listening and writing)

Knowledge and experience

• General Insurance knowledge
• Insurance products knowledge
• Claims processes knowledge.