Security Manager at Mantis Akagera Game Lodge: Deadline: 11-03-2024

1. Department

SECURITY

2. Reports to

General Manager

3. Responsible for

3^rd Party Security

Contract  Supervisor

Guards

job purpose

To provide a safe and secure hotel environment by ensuring that every employee at every level is aware that safety and security is reliant on their everyday actions.

All work is carried out in line with the hotel’s guidelines and the departmental business plan

TASKS, DUTIES & RESPONSIBILITIES 

• To implement, train and continuously create awareness of the above.
• Be the focal person in terms of entry and exit liaison with the Park Management in late or new entrant’s permission requisition.
• Support in driving hotel vehicle.
• Safety and security of guests, workers and hotel buildings.
• Security systems including security patrols, surveillance systems, door locking mechanisms, control of restricted areas, monitoring of master keys, etc.
• Training of all staff on the emergency procedures.
• Regular security meetings internally and with 3^rd parties.
• Manage the security team effectively (e.g. checking that security staff do their jobs properly)
• Develops and maintains a working relationship with the local fire, police, and government agencies and participates in relevant local forums for hotel and tourism safety and security.
• Patrols the hotel on a regular basis and documents activities in accordance with the companies Safety and Security policies and procedures.
• Processes all written reports involving Safety & Security related incidents and guest or employee accidents and ensures these are logged and send to the General Manager.
• Improves Safety and Security at the hotel by communicating hazards with department heads and taking appropriate corrective action.
• Handles complaints, investigates, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other safety and security related issues.
• Ensures that the Hotels Risk Management system is adapted to local conditions and that written manuals and procedures are in place in the hotel and available for all departments and employees as necessary.
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
• Ensures that routines and procedures are in place to securely close down the different outlets at end of operating time.
• Completes daily security log, including pertinent information from the shift.
• Assist Talent & Culture Manager to complete worker’s compensation claims that occur on duty by investigating to determine how the accident occurred and what could have been done to prevent it.
• Applies hotel regulations, adhering to existing laws and regulations for Safety, security and prevention.
• Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happening
• Ensure that all security staff provided services that are above and beyond guest satisfaction.
• Oversees first aid, fire-fighting programs for guests and employees.
• Develops, train and maintain a monthly checklist for all CCTV equipment, first aid kits, fire hydrants & hoses, fire panel, smoke detectors to ensure that they are full functional.
• Conduct quarterly fire evacuation drills as per the companies Policies & Procedures.
• Ensure that all contractors working on the property sign’s in daily and adhere to the Hotels Safety & Security Policies & Procedures.
• Prepares departmental business plan and budget
• Analyses deviation to budget, and takes action when required.
• Attends meetings and training required by the General Manager.
• Assists colleagues to perform similar or related jobs when necessary.
• Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to General Manager.
• Fully familiar with the hotel facilities, buildings and ground.
• Manages and controls the Security contract.

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

• Bachelor Degree in any field/High School Diploma with proven skills and experience .
• State-prescribed security training, licensing, and registration.
• At least 5-7 years’ experience in a similar role.
• Extensive experience in preventing illegal activity and performing access control.
• In-depth knowledge of security procedures and surveillance equipment.
• Knowledge of security industry regulations.
• Advanced ability to coordinate responses to security breaches and threats.
• Superb leadership and organizational abilities.
• Excellent interpersonal and communication skills.
• Availability to respond to security alerts outside of business hours.
• Must have a valid driving permit with at least four years experience