RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe, and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world while ensuring a fair return on investment. We are looking for interested, qualified, and competent candidates to fill the position of:
- Job Title: Sales & Ticketing Agent
- Reports to: Sales Manager
- Department: Commercial
- Duty Station: Kigali, Rwanda
Job Purpose
The Sales and Ticketing Agent is responsible for providing excellent customer service regarding ticketing reservations and WB products to generate sales and ensure customer satisfaction and loyalty.
Key Duties and Responsibilities
- Do reservations and ticketing for all WB clients to generate sales;
- Fare quotes to all WB clients to provide the best applicable fares and generate sales
- Recruit and handle existing and prospective frequent fliers to win and retain loyalty;
- Printing and reconciling of sales returns to accounts for daily sales;
- Promote WB products and services to create awareness and generate sales and revenue;
- Promote direct telephone sales to reduce distribution costs and generate sales.
Desired Profile: Required education, Experience, and Abilities
- Bachelor’s Degree in any related field,
- A Degree in Travel and Tourism is an added advantage.
- IATA/UFTAA Diploma/basic airline fares and ticketing
- At least 2 years’ experience in a travel agency;
- Customer focused;
- Good communication skills;
- Pleasant personality/approachable;
- Advanced Computer Skills.
- An excellent command of the English language (written and verbal) is essential;
- Knowledge of French will be an added advantage;
How to Apply:
- An application letter addressed to the Chief HR & Administration Officer;
- Recent Curriculum Vitae.
- A photocopy of the Passport/National ID.
- Copies of Degree/Diploma certificates
- Copies of relevant certificates.
- Three referees
The deadline for submitting application documents is February 07, 2024. Please send your application to recruitment@rwandair.com. The position title you apply for should appear in the subject line of your email.
NB: Only shortlisted candidates will be contacted.
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