Report to: Sales Manager
Duties and responsibilities of Sales Officer
- To sell flowers to the clients as per the set portfolio and ensure all documents related to shipment for clients are implemented in time, forwarded to the shipping agents and received by the client.
- Ensure flowers are packed, loaded and shipped as per client’s requirement.
- Selling the harvested flowers within less than four days in stock and produce the necessary shipping documentation, no flight missed, no document left behind.
- Maintain optimum communication and relation with clients
- Promote new product, commercial trials and develop sales volume in stems, prices and turnover.
- Ensure you achieve budget turnover and stem price
- Generate daily weekly monthly sales statistics
- Analyze client’s claims, generate action plan report and ensure claims are controlled.
- Prepare and attend weekly claim meeting.
- Ensure no claim from clients,
- Introduction of new varieties, change of prices.
- Prepare daily C17 B reconciliation
- Prepare export documents (Euro, Certificate of origin etc.)
Daily basis work:
- Confirm the clients’ orders to them by email latest 2 days before the shipment date.
- Make sure all prices are updated as per the season and clients.
- Every day the Sales office is doing the daily plan. Print the report, highlight the availability and send them to the clients as per your portfolios.
- Prepare the daily plan during the absence of the sales manager in the office
- Inform PH Manager using Roses Manager of necessary rebunching, priority grading, downsizing, down grading and bouquet preparation.
- Inform the PH Manager of treatment necessary for the specific packing list such as devitalization
- Ensure box label are printed as per client specification.
- When shipment is closed prepares the packing list, commercial invoice and other documents as per standard and make sure the documents are approved by the Sales Manager on daily basis.
- Ensure all the documents are emailed to the clients the day of the shipment date.
- Ensure the trucks are leaving the farm on time. In the evening don’t leave the office before the truck is out of the farm.
- Send to clients the shipping agent flight confirmation and inform as soon as aware the clients of any delays, cancellation of flights verbally and in writing. Take necessary actions with clients and shipping agents in case of offload for using alternative flights.
- Follow up shipment reception by clients and process any claim received within 48hrs. The Sales officer will be the one accepting claim and issuing credit note. The directors will then approve the credit note.
- Prepare the tentative plan for the following day. This need to be send to the pack house by 3.00pm.
- Follow up twice a week client’s portfolio payment and receive debtor’s weekly report. In case of a problem, inform the Sales Manager and Hief Marketing Officer only ship flowers if payment is up to date.
- Follow up with the pack house to make sure pack out is always above 95%. In case it’s lower investigate and report it to the Sales Manager and Chief Marketing Officer .
- Attend fair to promote the company products and find new markets.
- Any other duties assigned to the holder by the management from time to time.
JOB SPECIFICATION
Essential requirements
- BSc/BA in business administration, marketing, communications or relevant field;
- Proven experience as Sales officer in the Flower industry role in highly pressurized environment
- Demonstrable experience in developing efficient strategies and business plans for all marketing aspects (branding, product promotion etc.)
- Solid understanding of market research and data analysis methods
- Ability to apply marketing techniques over digital (e.g. social media) and non-digital (e.g. press) channels
- Understanding of different business disciplines (IT, finance etc.)
- Proficient in MS Office and business software
- A leader with both creative and analytical capabilities
- Outstanding communication (written and verbal) both English and French and interpersonal abilities
APPLICATION PROCESS
Qualified Candidates should submit their application letter, Curriculum Vitae (CV) with proven work experience, copy of academic documents, transcript and copy of National Identification to Bella flowers Ltd at recruitment@bellaflowers.rw
The deadline for submitting application is on 23rd December 2021 at 5:00 pm local Time.
Application should be addressed to The Chief Executive Officer of Bella Flowers Ltd
Emmy NYIRIGIRA
Chief Executive Officer
