A fast-growing e-commerce company in Rwanda is hiring a sales and fulfillment associate to contribute to the growth of the company and provide good services to its customers.
Responsibilities
-
Reply to ALL client queries on all the platforms promptly: Website, Facebook, Instagram, WhatsApp, Google, phone, etc.
-
Efficiently convert leads to close sales
-
Collect and communicate the necessary information to complete client orders
-
Ensure swift delivery of orders
-
Contact suppliers to ensure stock availability and confirm pricing
-
Contact logistic partner to dispatch transportation
-
Appropriately inform the customer and supervisor on order progress
-
Keep the minimum stock level of critical goods and reorder on time
-
Record sales in EBM machine and Accounting Files immediately before goods are dispatched
-
Collect payments from clients
-
Obtain EBM invoices from suppliers immediately, if not before the closing of business
-
Make payments to suppliers
-
Conduct daily stock counts
-
Independently solve problems as they arise
Requirements
-
At least 2 years relevant experience in sales or fulfillment
-
Demonstrated communication skills
-
Proven sales skills
-
Ability to solve problems quickly
-
A friendly and engaging personality with a customer service focus
-
Fluent in at least Kinyarwanda and English, French preferred
-
Proficiency with MS Excel/Word or Google Business Apps (Sheets, Docs) required
-
Ability to type at least 45 words per minute required
-
Ability to work on weekends required
-
Have own well-functioning laptop computer and smartphone preferred
How to apply:
Interested candidates can send their application letter and CV with 3 professional references by completing very carefully the following Application Form not later than 10th December 2021.
Only shortlisted candidates will be contacted.
