Job Description
|
Position name |
Retail supervisor |
|
Reporting to |
Retail Area Manager |
|
Position supervises |
Shop Manager, Shop technicians |
|
Job grade |
|
|
Department |
Retail and sales |
Job Purpose (summary)
The Retail Supervisor: As a Retail Supervisor you will be driving the key metrics of a shop, grow shop sales and portfolio, by ensuring acquisition of quality customers, run sales, installation, and repossession to ensure a good portfolio hence good collection rate. You will have the opportunity to build and manage a network of Retail agents a cross designated territory you’ll be operating in, technicians and one shop manager. This is an opportunity given to very strong performers to build up the skills of a manager and later move up in the organization.
Key Responsibilities
- Drive the shop towards profitability by meeting sales and Cash collection rate targets Month on Month plus making sure default rate is kept below the target.
- Create and maintain an incredible sales team.
- Meet the sales objectives through careful planning and motivating your team.
- Meet the technician target through a laser focus on efficiency.
- Meet the operational standard we expect at the shop.
Tasks
- Hiring sales agents who are very effective sellers and good representative of BBOXX
- Training sales agents to offer an incomparable customer service.
- Managing the schedule of sales agents and motivating them to reach new heights.
- Supporting and coaching Retail agents in the field when needed (e.g. group presentation)
- Monitoring their performance against objectives and taking necessary actions.
- Organizing the Retail agent network geographically
- Responsible for shop technician’s performance.
- Managing the schedule of shop technicians and motivating them to reach new heights.
- Assignment and communicate sectors to shop technicians with the aim of distributing evenly customers from different sectors but also taking into sectors proximity to be cost effective.
- Monitoring their performance against objectives and take necessary actions.
- Responsible to implement marketing strategy in coordination with Retail Area Manager
- Responsible for the day-to-day operations at the shop.
- Supervise the Shop Manager, organize shop workflow for example stock management.
- Report to the Retail Area Manager about the shop performance on daily basis vs it’s daily run rate.
- Education Qualifications & Skills
- Have a university diploma and 3 years’ working experience in sales.
- Have prior experience in sales management, we are not looking for the “striker” of a football.
- team but for the head coach.
- Be willing to live in rural areas, the role is set in rural areas, you will be located at a shop which are in secondary towns.
- Be proficient with the Microsoft Office product e.g. word, excel and power point.
Desired skills include:
- Ability and desire to sell.
- Excellent communication skills
- A positive, confident, and determined approach
- Resilience and the ability to cope with rejections.
- A high degree of self- motivation and ambition to deliver results.
- The skills to work both independently and as part of a team.
- Capacity to flourish in a competitive environment
- You are committed to amazing customer experiences – going the extra mile for the customer.
Interested candidates should send application no later than 24th May 2024 via email at careers.rwanda@bboxx.co.uk.
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