JOB ANNOUNCEMENT
Grand Legacy Hotel is seeking applicants for the position of
Restaurant Guest Relations Supervisor
REQUIEREMNTS:
- Bachelor’s degree in hotel management or related field
- Proven experience in F& B and Guest Services
- Superior written and verbal communications, fluency in English and French with interpersonal skills
- Between 30 and 35 years old
- Training in food safety
- Experience with long shifts
- Ability to keep inventory organized
- Good personality
- Financial literacy
- Success with customer service
- Proficient computer skills using Ms Office and internet
- Ability to work independently as well as maintain a positive working relationship with others
- Strong attention to detail and follow-through
- Enforcing COVID-19 safety protocol
KEY RESPONSABILITIES:
- Ensuring compliance with all food health and safety requirements
- Help our team meet its standards for quality and profitability
- Create schedules that reflect the dynamic needs of the restaurant.
- Supervise and coordinate the arrival to restaurant and departures of the special guests and VIP guests.
- Welcome guests in a warm and friendly manner
- Seats guests and manage the seating chart
- Provide exceptional customer service and lead staff to do the same
- Develop strategies for improving our customers’ dining experience
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed.
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
- Handle the queries of the guests related to any procedure of the restaurant efficiently.
- Handle guest’s complaints and issues and negotiate with them effectively.
- Manage the services for the guests check guest’s satisfaction before the customer leaves the restaurant
- Work with staff to project future needs for kitchen supplies, goods, and cleaning products
- Maintain inventory of all needed supplies
- Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
- Maintain high-quality food standards
- Able to answer any questions regarding menu and assist with menu selections
- Handling team conflicts.
- Streamlining operations.
Application deadline: May 31,2022
APPLICATION PROCESS
Please forward your completed Resume/CV by email as an attachment to following address e-mail:
Christian NDAGIJIMANA
MD; Grand Legacy Hotel
