Equity Bank is one of the region’s leading Banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern, inclusive nancial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda; DRC and South Sudan, Equity Bank is now home to nearly 8 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
Relationship Officer Operations (Relationship Officer, Cash , Account Opening Officer, Customer Support Officer)
Responsible for managing cash transactions for customers, including both payments and deposits, in accordance with established bank policies and procedures. Ensuring prompt and accurate handling of all customer inquiries to meet required turnaround times (TAT) effectively.
Key Responsibilities and Accountabilities
- Responsible for pro ciently managing cash transactions and payments, focusing on accepting both cash and checks for deposit. Diligently verifying the accuracy of deposit slips and ensuring precise processing of cash withdrawals.
- Record all transactions promptly, accurately and in compliance with bank procedures
- Balance currency, cash and checks in cash drawer at end of each shift
- Effectively managing customer inquiries and requests regarding account balances, statements, cheque books, and digital banking products.
- Generating reports on newly opened accounts
- Undertake any other duty assigned by line manager from time to time
Qualification , Experience, Skills and Attributes
- Bachelor degree in Business or a related eld such as Information Technology, Law, or Social Sciences.
- Having graduated with First or Second-Class honours, Upper division
- Demonstrates a strong ability to establish and nurture positive relationships with customers.
- Possessing pro cient computer skills and a high level of competency in utilizing essential o ce software programs.
If you meet the above requirements, we kindly invite you to submit your application quoting the job opportunity you are applying for to the email address below by 20th June 2024. Please include detailed Curriculum Vitae, copies of the relevant certi cates, testimonials, and daytime telephone contact and email address.
Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights, values and what they bring to the workplace.
