RECEPTIONIST
Scope of Responsibilities.
The Receptionist will be responsible for the following key tasks:
- Manage an efficient and well-informed front desk; represent the Company’s brand by ensuring that visitors and all incoming and outgoing communications are handled with maximum efficiency and professionalism
- Welcome customers who come to the Clinic and help them professionally and provide them with the services they need.
- Providing office services, front desk, and telephone communication management services in the most efficient and timely manner and to the standards and expectations of all Clients and visitors.
- Manage the Clinical Application programme, by recording patients, guiding and coordinating with the nursing and medical team, manage the billing and insurance process.
- Ensure compliance with the Company’s policies, procedures, and risk management framework in relation to front desk and telephone communications.
- And other duties as requested by the Management.
Education and Qualifications
- Possession of a Degree in communication or customer care related course from a recognized University/Institution.
- Experience of 3 years minimum in Medical /Clinic/Hospital field.
- Can manage different insurance portal.
- Able to handle billing and experience with EBM
- Computer literate: MsOffice and Accounting Packages.
- Excellent team player and ability to accommodate work pressure.
- Friendly and professional demeanor with positive attitude and good self-presentation.
- Excellent planning and organizing skills and abilities.
- Good communication skills both oral and written in English, and Kinyarwanda. Skills in French will be an added value.
- Other secretariat /administration work.
In applying for this post, please attach:
- An application letter summarizing relevant experience in the position;
- Passport size photo
- A comprehensive CV;
- Notified copies of Academic Certificates;
- Names, e-mail addresses and telephone details of three referees.
- National ID/Passport
All applications should be addressed to the Managing Director and submitted to admin@lifecare.rw not later than 23rd December 2023.
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