Title: Quality Manager
Location: Kigali, Rwanda
Department: Quality
Reports to: Head of Operations
Your Role
As Quality Manager, you will be responsible for operational activities pertaining to assuring product quality and compliance in assembly, testing and control of KOKO’s suite of products and services across Rwanda.
What You Will Do
- Develop, implement, and manage processes and strategies to ensure that products and services meet required specifications for quality, function, and reliability prior to delivery
- Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues
- Identify and deploy appropriate resource levels, technical skill sets and systems to deliver our quality needs whilst managing instances of non conformity to ensure they are adequately analyzed and investigated to help improve our processes and products
- Oversee the development and implementation of KOKO Fuel (denatured bio-ethanol) and hardware quality control policies and activities to minimize customer-facing quality incidents. Interface with Vivo Rwanda to ensure fuel specifications quality and regulatory compliance
- Keep records of quality reports and statistical reviews. Manage documentation of respective processes and systems while maintaining high levels of standards and accuracy
- Serve as a focal point for relationship management and engagement with subcontractors and external resources and regulatory bodies as required. Collaborate with other departments to establish planning inputs and outputs, performance metrics, and SLAs and translated to department KPIs
- Train and manage the quality team to solve day-to-day operational issues and reach short- and long-term performance goals
- Hire, train, coach, and manage direct reports and subcontractors to achieve key performance indicators on quality, and safety, while building a deep bench of future company leaders and a strong performance culture
- Maintain customer satisfaction through professional conduct and engagements while ensuring an effective interface with other departmental staff is maintained
- Ensure that the function operates in accordance with respective Health, Safety and Environmental and company policies and procedures
What You Will Bring to KOKO
- University degree in Engineering, Chemistry or a technical field
- 3+ years of experience in a related field, with 2 years in managing quality function
- Ability to work autonomously and think on your feet
- Competency in planning, problem-solving and data-driven decision making
- Strong communication and interpersonal skills
About KOKO Networks
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected “KOKOpoints” inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers. Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion-dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.
How to Apply:
Interested candidates should send their both combined cover letter and well detailed CV no later than 14th May 2023 via the apply button below.
KOKO offers a fast-paced work environment and significant professional growth opportunities. If you share our passion for technology and our vision for global impact, we strongly encourage you to apply!
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