Job Description
– Organize and lead inspection of tourism entities to ensure quality standards and compliance with regulatory requirements;
– Organize and lead joint inspections of tourism entities for quality assurance on operational basis and during events as need arises;
– Ensure reporting and feedback on non-compliances found during inspections for total quality assurance;
– Follow up on the implementation of the recommendations during quality inspection for compliance;
– Develop and update standards, guidelines, procedures and checklists on quality standards for tourism entities and for regulatory compliance;
– Work closely with key stakeholders to ensure joint inspections are conducted on a continuing basis to enforce compliance with regulations and meeting of standards;
– Participate in the development and review of standards guidelines and classification criteria for tourism facilities at local, regional and international levels;
– Responsible for ensuring Service delivery complies to Statutory and Regulatory requirements;
– Develop strategies and mechanism for maintaining quality assurance standards in tourism Sector;
– Develop and review quality and safety policies and manage audits by third-party inspectors
– Evaluate and recommend corrective actions to resolve major quality problems in Tourism & Hospitality Industry;
– Finding ways to measure customer care satisfaction in hospitality and improve services;
– Handling customer complaints or any major incidents;
– Assist in ensuring that service levels across the industry are adequately and efficiently monitored and maintained;
– Prepare weekly, monthly, Quarterly and annual reports;
– Any other related assignment as may be directed by superior(s).
Minimum Qualifications
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Master’s Degree in Food Science and Technology
Experience: 3
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Bachelor of Science in Food Science and Technology
Experience: 5
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Master’s Degree in Hotel Management
Experience: 3
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Master’s Degree in Tourism Management
Experience: 3
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Bachelor’s Degree in Hotel Management
Experience: 5
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Bachelor’s Degree in Tourism Management
Experience: 5
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Strong command of written and spoken English;
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Proficiency in French and Kinyarwanda is an added advantage;
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Required relevant experience
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Strong knowledge of the tourism sector-in particular, regulations, policies, standards and guidelines;
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Proven track record in coaching exceptional customer service;
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Ability to communicate and function professionally with different tourism entities across the country;
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Strong problem solving skills with ability to take full ownership of issues until they are completely resolved;
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Creative and pragmatic with ability to develop and implement solutions to identified problems;
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Proven ability to mentor, motivate and manage a team effectively to deliver on assigned tasks;
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Creative and pragmatic with ability to develop and implement solutions to identified problems
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Analytical and Critical thinking skills with ability to analyses various data streams of data to determine trends in the industry’s compliance with regulations and standards and make recommendations
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Strong planning and organizational skills with high level of attention to detail- able to effectively plan and prioritizes multiple tasks and work well under pressure to complete tasks in the assigned timelines;
