Job Description
1. Conduct certification audit for management systems
2. Conducting surveillance audits
3. Complaint handling on service and certified clients
4. Receiving complaints,
5. Processing Complaints
6. Follow up complaint and effectively close the complaint,
7. Close complaints and give feedback
8. Participate in system development, maintenance and improvement
9. Training, auditing and participation in technical committees
10. Reporting QMS/OHSMS activities on weekly, monthly, quarterly and annual basis
Minimum Qualifications
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Bachelor’s Degree in Economics
0 Year of relevant experience
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Bachelor’s Degree in Environmental Sciences
0 Year of relevant experience
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Bachelor’s Degree in Public Health
0 Year of relevant experience
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Bachelor’s Degree in Engineering
0 Year of relevant experience
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Bachelor’s Degree in Physical Science
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Resource management skills
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Analytical skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in English, Kinyarwanda and/or French. Knowledge of all is an added advantage
