Product Owner & E-commerce Support Analyst at Rwanda Air :Deadline: July 12, 2024

ANALYST

JOB TITLE: Product Owner & E-commerce Support Analyst
DEPARTMENT: Commercial
SECTION: Distribution & Automation
LOCATION: Kigali International Airport


1. Job Purpose

The Product Owner & Ecommerce Support Analyst will play a crucial role in driving product development and ensuring a seamless shopping experience for our customers on our Ecommerce platform ensuring a seamless and enjoyable shopping experience. You will be responsible for defining product priorities, collaborating with stakeholders, and guiding the development process while also providing technical and customer support to our E-commerce users.


2. Key Duties & Responsibilities;

 Strategizing and presenting ideas to stakeholders
 Instituting sales goals
 Analyzing market trends
 Producing and maintaining sales reports
 Presenting and distributing data interpretations
 Evaluating the work performance of IBE
 Harnessing technology to remove bottlenecks and boost IBE efficiency
 Leading the development process.
 Defining product features according to customer needs
 Acting as the main point of contact between teams and stakeholders
 Managing and prioritising product backlog items.
 Assisting the scrum/product development team to meet the objectives of each sprint.
 Adjusting and improving each iteration of the product before release.
 Identifying areas of improvement.
 Keeping customers and stakeholders informed of the status of the product.
 Be a second level E-commerce customer support


3. Desired Profile: Required education, Experience, and Abilities;

 Bachelor in Accounting, Computer Science, Information system or related field
 Previous working experience: four (4) years as a product owner.
 In-depth knowledge of agile methodologies.
 Strong analytical and problem–solving skills.
 Strong communication skills, written and verbal.
 Strong presentation skills
 Ability to multi-task and work under pressure


4. How to Apply:

 An application letter addressed to the Chief HR & Administration Officer;
 Recent Curriculum Vitae.
 A photocopy of the Passport/National ID.
 Copies of Degree/Diploma certificates
 Copies of relevant certificates.
 Three referees
The deadline for submitting application documents (Only PDF Format) is July 12, 2024. Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.