ANALYST
JOB TITLE: Product Owner & E-commerce Support Analyst
DEPARTMENT: Commercial
SECTION: Distribution & Automation
LOCATION: Kigali International Airport
1. Job Purpose
The Product Owner & Ecommerce Support Analyst will play a crucial role in driving product development and ensuring a seamless shopping experience for our customers on our Ecommerce platform ensuring a seamless and enjoyable shopping experience. You will be responsible for defining product priorities, collaborating with stakeholders, and guiding the development process while also providing technical and customer support to our E-commerce users.
2. Key Duties & Responsibilities;
Strategizing and presenting ideas to stakeholders
Instituting sales goals
Analyzing market trends
Producing and maintaining sales reports
Presenting and distributing data interpretations
Evaluating the work performance of IBE
Harnessing technology to remove bottlenecks and boost IBE efficiency
Leading the development process.
Defining product features according to customer needs
Acting as the main point of contact between teams and stakeholders
Managing and prioritising product backlog items.
Assisting the scrum/product development team to meet the objectives of each sprint.
Adjusting and improving each iteration of the product before release.
Identifying areas of improvement.
Keeping customers and stakeholders informed of the status of the product.
Be a second level E-commerce customer support
3. Desired Profile: Required education, Experience, and Abilities;
Bachelor in Accounting, Computer Science, Information system or related field
Previous working experience: four (4) years as a product owner.
In-depth knowledge of agile methodologies.
Strong analytical and problem–solving skills.
Strong communication skills, written and verbal.
Strong presentation skills
Ability to multi-task and work under pressure
4. How to Apply:
An application letter addressed to the Chief HR & Administration Officer;
Recent Curriculum Vitae.
A photocopy of the Passport/National ID.
Copies of Degree/Diploma certificates
Copies of relevant certificates.
Three referees
The deadline for submitting application documents (Only PDF Format) is July 12, 2024. Please apply via the link: https://erecruitment.rwandair.com/
NB: Only shortlisted candidates will be contacted.
