Role: Product Marketing & Training Associate, Reporting to the Product Marketing & Training Manager.
We are searching for an experienced Product Marketing & Training Associate to join our Product Marketing team. This individual will be part of a team that helps create user-focused marketing content and train internal users as well as our customers in the field on how to use our technology applications. Essential qualities for this role include obsessive attention to detail, outstanding written and oral communication skills, a strong knack for technical solutions, and the ability to explain how to use them step by step to users with less affinity for technology.
The person ultimately in charge is to make sure that all new features that are being rolled out are well understood by our different internal and external users to increase adoption, internal efficiency, and customer satisfaction.
Duties & Responsibilities:
- Train and onboard new hires on the company system and apps
- Draft release notes for every launch that uses language and imagery that our users can relate to
- Promote our solutions with direct marketing tools and document instructions on how to use them in the form of knowledge bases and user manuals
- Measure & report on the effectiveness of product marketing & training efforts
- Continually improve & implement training tools and processes for increasing adoption of our solutions within the company and with our customers
- Run reports for projects run and create dashboards
Requirements:
- Bachelor’s degree or equivalent experience required
- Demonstrated ability to assume sole and independent responsibility for assigned projects
- Track record of devising & implementing robust product marketing production processes, training programs, and self-help tools for users
- Excellent problem-solving and communication skills
- Proficient in Microsoft tools
Application:
To apply for this position please submit your CV and a brief statement of interest to careers@sokowatch.com clearly indicating Product Marketing & Training Associate on the subject line Only shortlisted candidates shall be contacted.
The deadline:28th February 2022.
