| Purpose |
A Principal Technical Officer in charge of Hardware Maintenance will be responsible for diagnostics and reparations of all RRA IT equipment and other Electrical-Electronics equipment used in RRA
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| Key duties and responsibilities |
- Install and configure computer hardware operating systems and applications.
- Provide face-to-face support, over the phone or using remote access and remote-control computer software, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Prioritize and manage many open cases at one time.
- Establish a good working relationship with users and other IT teams.
- Diagnose UPSs, PCs, Scanners, Printers and Photocopier Machines’ problems
- Deliver the IT technical support to final users of all RRA IT equipment
- Replace dead and buggy on equipment such as disk, memory, interface card, video, audio and network cards, UPS, Printers and monitors
- Carry out the curative and periodical preventive maintenance of all IT Equipment (PCs, Scanners, Printers and Photocopier Machines’, Data Center’s Power System, Fire Suppression System, Cooling sys
- Implementation of LAN Cabling and Electrical Installation amongst RRA Offices
- Responsible for repair, troubleshoots and maintenance of Electronics Cargo Trucking System (ECTS) infrastructures such Electronic Seals, Screens and Cameras
- Flexibility for adjustment of hours and/or weekend work may be required and/or occasional overtime
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| Required Academic Qualification |
| Preferred Qualifications |
- Bachelor’s Degree in Information Technology specialized in Information Technology
- Bachelor’s Degree in Computer Sciences specialized in Information Technology
- Bachelor’s Degree in Computer Engineering specialized in Information Technology
- Bachelor’s Degree in Electronic and Telecommunication specialized in Information Technology
- Bachelor’s Degree in Science, Electronics and Telecommunication specialized in Information Technology
- Bachelor’s Degree in Science in Information Technology
- Bachelor’s Degree in Science with Honours in Computer Science
- Bachelor’s Degree in Science with Honours in Information Management
- Bachelor’s Degree in Science with Honours in Software Engineering
- Bachelor’s Degree in Science with Honours in Network & Communication Systems
- Bachelor’s Degree in Science with Honours in Information System and Management
- Bachelor’s Degree in Science with Honours in Software Engineering
- Bachelor’s Degree in Business Information Communication and Technology
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| Relevant Qualifications |
| Skill Type |
Required Skill |
Required Proficiency level |
| Extensive Technology Knowledge |
Computer hardware |
medium |
| Required Competencies |
- Communication
- Analytical skills
- Problem solving
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| Required Experiences |
- 6 years experience in Experience in IT hardware maintenance
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