Performance Monitoring Engineer at Airtel Rwanda Ltd | Kigali: Deadline: 30-04-2024

Airtel Rwanda- Job Description

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: Performance Monitoring Engineer

Proposed Job Level: B6

Function: Networks Director

Location: Rwanda OpCo

Reporting to: Network Quality Coordinator

Date: 30/April/2024

Purpose of the Job (Brief)

The Performance Monitoring Engineer will support our network service delivery objectives with regard to Performance KPIs reports and analysis. This is to evaluate our Network Quality level and pointing areas of improvement according to our business objectives.

He/She will be responsible for the analysis, design and enhancement of KPIs reports of telecommunications networks. The individual will typically provide different reports which will guide the work of Optimization Engineers and interface with Project Coordinators.

Deliverables (Maximum 5-6 key responsibilities)

This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Decision level

This section requires an overview of the decisions taken by the role holder and who actually takes accountability for the decisions. It is a description of primary versus shared responsibility or where one only contributes to decisions.

Prime: Final Decision

Making authority, accountable to the Management

Shared: Decisions reached jointly with peers on a collective basis

Contributory: Makes a major contribution to a decision or policy judgment reached by others

Demonstrate (Key competencies)

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Educational Level:

Must have:

Bachelor degree (technical/telecommunications);

Minimum of 2 years relevant working experience in the Network Telecom field;

Working Experience:

Must have:

• Experience in measuring and analyzing network KPI ‘key performance indicators’.
• Experience in Customer complaint Handling.

Dimensions

Impact of position:

This section requires an overview of the skills, education and experience required to do the job at a satisfactory level. It is not a list of the job holder’s qualification.

Impact on customers (Please select one of the options below):

i) Type of customers

Mainly Internal                       Mainly External                               Internal & External

No. of Subordinates :

This section requires an indication of the number of direct reports the one manages within the role. If there is a matrix reporting then that would be placed here as well.

Approvals