Kanda kumwanya wifuza kureba:

Relationship Manager (SMEs)

Customer Experience Design & Insights Analyst

Head Credit Risk at Ecobank Rwanda PLC

Accountant

Job ID 268

Accounting and Finance  Rwanda   Kigali

Description

Heifer International is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

FUNCTION
The Accountant reports to the Director of Finance and Administration, and plays a significant role in strengthening core global systems by ensuring the proper accounting and reporting of resources in project implementation by maintaining systems of accountability, processing accounting information, internal and external financial reporting, cash and bank account maintenance and other financial tasks as assigned in liaison with relevant Heifer departments. This person contributes to the program impact by preparing financial reports and monitoring budget burn rates for effective implementation of the programs. The Accountant assists with financial and accounting aspects of the country program office and the processing of routine financial transactions in accordance with Heifer’s policies and procedures. This position interacts with similar positions in other teams to promote consistency throughout the country and area program.

Essential Character Traits

Detail-Oriented, Positive, Honest, Dependable, Determined, Enthusiastic, Accountable, Values-Oriented, professional judgment, detail-oriented, and organized.

RESPONSIBILITIES & DELIVERABLES

A. Accounting (60%)

• Responsible for ensuring that all transactions vendor payments are timely made and recorded
• Adequate supporting documents are in place for all transactions and in compliance to in-country/HQ policies
• Verification of bills in coordination with the responsible team for required supporting documents.
• Payment to vendors are timely made and vendor database is updated.
• Ensure arithmetic accuracy of bills, salary payment.
• Ensure timely advance payment and adjustment of country and regional office.
• Ensure that all taxes, provident fund, and related deductions are made and deposited in required institutions on time.

B. Vouching of Financial Transactions (15%)

• Prepare voucher and ensuring approval on vouchers
• Calculate withholding Tax and PAYE from the payments and entering transactions in E-Banking.
• Prepare and submit pensions, maternity, and Community Based Health Insurance (CBHI) to statutory authority in stipulated time.

C. Data Entry of Financial Transactions (10%)

• Provide timely entry into Agresso with compliance to requirements and HQ apps and procedures.

D. Manage a functional and organized office filing system to ensure that the project documents and records are appropriately filed and secured for easy retrieval (15%)          

• Create files for each project
• Secure monetary funds
• Effective filing system is in place in the office and transactions are serially filed.
• File financial documents appropriately in the relevant month when posted in Agresso.
• Voucher and supporting documents scanning as per guidelines.

E. May perform other job-related duties as assigned. 

• Perform other related duties as assigned by the supervisor.

Minimum Requirements

Bachelor’s degree in accounting, finance, business administration or related fields is required, plus five (5) year of experience in a Non-Profit organization or external audit. Other job-related education and experience may be substituted for all or part of these requirements.

Ability to use AGRESSO accounting software is an added advantage.

Preferred Requirements

Good understanding of Accounting Principles

Strong vouching, accounting, and bookkeeping skills

Computer proficient in accounting software, ERP, word processing, spreadsheets, electronic mail, and internet (Microsoft preferred)

Sound in English and Kinyarwanda, both spoken and written.

Ability to maintain strict confidentiality and integrity.

Most Critical Proficiencies

1. Thorough knowledge of general financial and accounting procedures.
2. Up-to-date knowledge of office technology gained through technical training and work experience.
3. Ability to handle work in a timely and accurate manner with tact and discretion, as required.

Essential Job Functions and Physical Demands

1. Ability to prepare and present documents in a well-designed and attractive format with superior attention to detail
2. Ability to maintain the highest level of professionalism when dealing with donors, projects’ participants, staff, and partner organizations
3. Willingness to contribute to Heifer International’s principles of transparency and honesty
4. Proven team and customer care skills with the ability to train and work cooperatively with a diverse staff, including field staff in several locations
5. Constant face-to-face, telephone, and electronic communication with colleagues, both internal and external
6. Requires constant sitting and moving; working at a computer for extended periods
7. Ability to work with sensitive information and maintaining the confidentiality
8. Ability to perform multiple tasks with minimal supervision
9. Willingness to work with a flexible schedule
10. Demonstrate a high degree of honesty and integrity
11. Motivated to work responsibly with little supervision
12. Ability to work with sensitive information and maintain confidentiality
13. Ability to foster and maintain a spirit of unity, teamwork, and cooperation

Click here to apply

Job Advertisement

 BDF Ltd is a public limited company whose mission is to promote SME Development through provision of financial and non-financial services to enhance the lending mechanisms of financial institutions as the leading institution in facilitating both companies and individual bankable projects to access financial services, through provision of financial facilities and business advisory services for national development.

With the above mandate BDF wishes to recruit Qualified and self-motivated Human Resource Specialist In charge of Performance Management and staff Capacity Building to work at BDF Head Office :

1.    Position: Human Resource Specialist in charge of Performance Management and Capacity Building (1)

Reporting to: Human Resource and Administration Manager

Office Location: BDF Headquarter

Job Purpose:

S/he will be responsible for planning and coordinating Performance   Management, staff Capacity Building, and reporting.

Duties and Responsibilities:

Performance Management

• Ensure there is strong and effective Performance Management system that leads to high performance culture.
• Makes sure that Policies, procedures, and tools are clear and user friendly to all staff.
• Responsible for performance Planning, performance reviews, Performance appraisal and be done on a timely basis as per performance management calendar.
• Make sure that staff performance contracts are in line with their Job descriptions, with clear expectations and timelines, well understood by staff, and well filed.
• Make sure that staff performance contracts are aligned with Departments /Unit and BDF strategic Plan for effective achievement of BDF goals.
• Prepare a consolidate performance evaluation report and recommend strategies for improvement.
• Report staff performance challenges for Management attention.

Capacity building:

• Ensure that Training and development policy and procedures are complied with.
• Carry out skill gap analysis, prepare Capacity Building plan and present required budget for approval.
• Have data base for competent training institutions both locally and internationally for Partnership to quire quality skills.
• Plan and Organize staff trainings and prepare annual reports.
• Carryout staff training impact assessment for improved future planning.

Requirements and Qualifications

• Must be a Rwandan
• Age limit 35 years old.
• Bachelor’s degree in Business Administration majoring in Human Resource management or any other relevant field.
• At least with 4years working experience in performance management and capacity building in Human Resource Management or any other relevant field.
• Strong organizational skills.
• Strong analytical skills.
• High level of integrity and confidentiality
• Good interpersonal skills.
• Excellent spoken and written communication skills.
• Problem solving, Decision-making.
• Self-motivated,

How to apply: Please submit your application letter with Curriculum Vitae, notified copies academic and professional certificates, copies of Identity card, and contact details of three references to Info@bdf.rw, attention of Human Resource and Administration Manager not later than Thursday, 25^th February 2021 at 11 A.M.

 NB: BDF will contact only those who will be shortlisted.

Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 17 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Latin America and Asia. We have 12 million customers and 31,000 employees as at the end of 2017 and with over 170 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian, and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan, and Rwanda.  The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;

Kanda kumwanya ushaka kureba:

1. Health Manager at UAP Group: (Deadline: 21 February 2021)
2. Reinsurance Officer UAP Group: Deadline: 21-02-2021

Kanda kumwanya ushaka kureba:

1. Programme Associate (Temporary Appointment): (Deadline 20 February 2021)
2. Senior Resettlement Assistant Under UNOPS : (Deadline 25 February…
3. Interpreter Assistant Under UNOP : (Deadline 25 February 2021)

 Ecobank Rwanda Plc.

 P.O. BOX: 3268 Kigali – Rwanda

External recruitment Advert

Job Vacancy: Head Credit Risk

Opening date:  February 12, 2021

Closing date:  February 26, 2021

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial, and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

Role Title: Head Credit Risk

Reporting: Managing Director

 JOB PURPOSE:

To provide leadership to Credit Risk Management department and oversee management of risks inherent in the credit process, loan documentation, and portfolio management. This job includes early warning signs and remedial management of nonperforming loans

KEY RESPONSIBILITIES:

• Effectiveness of the unit structure & systems (policies, processes, procedures & tools) in achieving compliance requirements, optimal efficiency, resource utilization, and cost containment.
• Quality of leadership experienced throughout the unit and how effectively that translates into a conducive work environment and employee satisfaction
• Quality of Credit Risk Management services (approvals, disbursements, reports, and remedial management) in supporting business goals
• Minimization of exposures and impacts of credit risks
• Safe custody and ease of retrieval of credit securities
• Adequacy of competence of self and staff to effectively perform the unit’s tasks.
• Successful application of risk-based pricing models
• Determination of portfolio staging and credit impairment charges in line with International Financial Reporting Standards, Central Bank Prudential Guidelines, and Ecobank Credit Policies
• Formulation and periodic review of the Bank’s credit risk appetite and credit risk management strategy
• Review and approve Target market and Target Market RAACs proposed by the business units;
• Liaison with the regulator and external auditors in all matters pertaining to the Bank’s credit portfolio
• Prepare and present quarterly credit portfolio performance reports to the Board Credit Committee;
• Ensure all policies of the Bank as well as laws and regulations relating to the Bank’s lending activities are observed;
• Remedial management

KEY RESULTS AREA

COMPETENCES REQUIREMENTS

Leadership to nurture and sustain employee satisfaction, and to manage changes.

• Performance Management to optimise employee productivity
• Organization development to effectively structure the unit for optimal performance
• Knowledge and experience in modern Credit Risk Management practices in the Financial Services industry to provide visionary guidance on improvements and changes.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform or guide performance of Credit Risk Management activities/tasks in a manner that consistently produces high quality of service.
• Knowledge of lending products.
• Knowledge and effective application of all relevant banking policies, processes, procedures, and guidance to consistently achieve required compliance standards or benchmarks
• Self-empowerment to enable development of open communication, teamwork, and trust that are needed to support performance and customer-service oriented culture.

DECISION-MAKING PARAMETERS AND AUTHORITY LEVELS

• Infrastructure of Credit Risk Management unit in consultation with the Managing Director.
• Approving extensions of credit in line with the Ecobank Credit policy and the delegated discretionary limits. Ensuring material policy exceptions are escalated for approval by the BCC/SPECIALIST/SCO(all levels upto level1) and Board Credit Committee.
• Give guidance and advice on all Credit Risk Management, Administration and Policy related issues for the Bank

MAIN ACTIVITIES

• Formulation and constant review of the Bank’s Credit Policy and establishment of a regime of controls and disciplines that ensures compliance with lending principles and guidelines laid down in the Credit Policy Document
• Continually review Sectoral ceilings; discretionary authorities; portfolio measures; including industry limits, Tenor limits, risk rating, NPL, risk ‘ acceptance criteria, security acceptance, and credit risk matrices.
• Continually review product programs in line with market requirement, emerging risks, and performance.
• Ensuring that provisioning policies are in line with the Bank’s Credit Policy Document, comply with Banking Act provisions, and co-ordinate with Finance Division to ensure appropriate provisions and interest suspensions are affected in the Bank’s accounting systems.
• Management of the Credit Appraisal and approval system, ensuring that appropriate reviews of Credit proposals are undertaken on a timely basis.
• Ensure continued maintenance of a quality portfolio in line with bank standards as stipulated in policy guidelines through effective monitoring.
• Implementation of new and effective dimensions on portfolio risk management especially in line with Group strategy.
• Implementation of automated processes to minimize manual interventions thereby increasing efficiencies in the delivery of credit products at both personal and corporate lending levels.
• Provide ongoing relevant training to all bank staff involved in lending business to address identified skill gaps.
• Oversee preparation and sign off all credit related reports to Central Bank of Rwanda and Group.
• Prepare credit related Board papers.
• Management of the non-performing asset portfolio of the Bank in line with the Credit Policy Document and Central Bank of Rwanda’s Prudential Guidelines and recommend action to EXCO and the Board, which minimise losses and facilitate full recovery of any exposure taken by the bank
• Initiate review of industry and sector economic analysis and compile statistical information including macroeconomic information, indices and provide feedback to the Senior Management Team, EXCO, and the Board on the possible impact of identified trends.
• Provide technical support to the Executive Committee on the management of the Bank’s credit portfolio and the review and approval process for credit proposals.
• Management of the credit administration aspects of the portfolio, including ensuring that all requisite security documentations are in place prior to disbursements.
• Organize, manage and motivate the available human capital within Credit Risk Management Unit through establishment of suitable organization structure and implementing development programs to optimize competence and productivity

QUALIFICATION REQUIREMENTS & EXPERIENCE:

Educational Qualifications:

• University degree in business related areas or equivalent
• Relevant professional qualifications (CPA; ACCA….) or a professional qualification in banking

Experience:

• Minimum of seven years’ experience in credit risk management in Banking sector
• Five years’ experience in Senior Management
• Behaviour skills and technical skills
• Provide leadership and capacity development for the Credit Risk Management department;
• Maintain productive working relationships with the line managers in the business development
• To demonstrate ability in quantitative analysis;
• Working knowledge of credit risk, lending and collections;
• Thorough understanding of credit scoring validation techniques;
• Detailed oriented with an eye for precision;
• Prior joining the position the employee must have a satisfactory evaluation marks and not blacklisted anywhere.

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter)

Only those who strictly meet the criteria should apply for this position

Due to the expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

                                                               ______________________ Ends_____________________________

                                                                                      ECOBANK RWANDA MANAGEMENT

Click here to apply

Job Description

• Undertake stocktaking of capacity gaps in using IFMIS in collaboration with Districts, the Project Coordinator and the IFMIS Coordinator or his/her delegate;

• Prepare an action plan in consultation with Districts and subsidiary entities on how to strengthen capacities of the staff using IFMIS in Districts and their subsidiary entities in accounting and financial reporting matters;

• Develop new IFMIS functionalities for decentralized entities in partnership with IFMIS Project Manager, Business Analysts, Architects and Designers;

• Upgrade existing IFMIS functionalities for decentralized entities as user requirements’ change;

• Create test data and write all required test codes to assure that the written functional codes produce results a per user requirements;

• Test software to ensure the code is correct, fix bugs where they occur and rerun and recheck the application until is produces the correct results;

• Design and develop guidelines for deploying statutory and ad hoc system reports;

• Document every aspect of the IFMIS source codes as a reference for future maintenance and upgrades;

• Update job knowledge by studying advanced development tools, programming techniques, and computing equipment;

• Work with system administration resources to ensure best architectural, deployment and performance within hosting infrastructure;

• Contribute to the IFMIS technical solution from design to code level;

• Carrying out any other duties that will be assigned by the IFMIS Coordinator in line with the improvement of financial management of the Government of Rwanda;

• Engage with the Monitoring and Evaluation team including contributing data to help analyze the capacity building interventions;

• Prepare monthly, quarterly and annual reports on implementation of the action plan specified in a) above;
– Attend and participate in the following coordination meetings:
– Joint meetings between the PFM specialists, the Programme Coordinator, FDD, MINECOFIN technical departments and MINALOC every six months

• Stock
– taking meetings between each PFM specialists’ team and the district technical teams, Corporate Services Division Manager, Sector Executive Secretaries, and Vice Mayor for Finance every four months;

• Meetings every two months with District PFM counterparts for coordination and updates.

Job Profile

• At least a Master’s degree in Information Technology (IT), Software Engineering, Computer Science with 3 years relevant working experience in web and/or mobile application development with automated testing Or Bachelor’s degree in the same areas with 5 years relevant working experience as above

• Proven Experience in the Smart IFMIS functions is a must

• Excellent knowledge of developing Java Enterprise Applications using JEE and Spring

• Practical skills in developing web applications using popular java frameworks (Struts, JSF, Spring MVC, or ZK)

• Strong understanding of ORM technologies (JPA, Hibernate, or MyBatis)

• Excellent knowledge of build tools like Maven, Ant, etc

• Practical knowledge of RDBMS including Oracle, PostgreSQL, MySQL)

• Deep expertise and hands on experience with Web technologies such as HTML, CSS, JavaScript, XML, JQuery and API’s

• Excellent knowledge of digital signature and encryption: symmetric key and asymmetric
– key algorithms, hashing, certificates

• Deep expertise and hands on experience with Java logging framework such as Log4J, Apache Commons Logging or SLF4J

• Excellent knowledge of java auditing frameworks such as JaVers

• Expert in testing tools JUnit or TestNG

• Familiarity with load and performance testing tools such as JMeter, NeoLoad, etc

• Familiarity with code quality tools such as SonarQube

• Familiarity with automation tools such as Jenkins

• Familiarity with version control tools such as SVN, Git, etc

• Familiarity with web and application servers including Jetty, Tomcat, WebLogic, JBoss, etc • Demonstrable knowledge and experience in staff training and capacity building

• Strong and confident communication skills, as well as strong relationship building and management skills

• Demonstrable ability to find solutions to complex challenges

Click here to apply

Job Description

• Undertake stocktaking of capacity gaps in audit and internal control matters in collaboration with the Districts, Project Coordinator and counterparts in the Office of the Chief Internal Auditor;

• Initiate capacity development reforms in collaboration with the Districts, Project Coordinator and counterparts in the Office of the Chief Internal Auditor;

• Actively participate in delivering on PFM capacity building initiatives approved in the fiscal decentralization Joint Action Plan and others as assigned by the hierarchy;

• Prepare an action plan in consultation with Districts and subsidiary entities on how to strengthen capacities of the PFM Staff in Districts and their subsidiary entities in audit matters and financial control matters;

• Provide coaching to PFM staff at District and their subsidiary entities on the collaboration framework between them and their respective internal audit committees;

• Participate in delivery of training workshop to PFM Staff and other stakeholders from MINECOFIN and other Institutions involved in building capacities for the PFM staff in districts and their subsidiary entities;

• Engage with the Monitoring and Evaluation team including contributing data to help analyze the capacity building interventions;

• Prepare monthly, quarterly and annual reports on implementation of the action plan specified in a) above;
– Attend and participate in the following coordination meetings:
– Joint meetings between the PFM specialists, the Programme Coordinator, FDD, MINECOFIN technical departments and MINALOC every six months;

• Stock
– taking meetings between each PFM specialists’ team and the district technical teams, Corporate Services Division Manager, Sector Executive Secretaries, and Vice Mayor for Finance every four months;

• Meetings every two months with District PFM counterparts for coordination and updates.

Job Profile

• At least Master’s degree in Internal Auditing, Finance, Accounting with professional qualification as ACCA, CPA CIA with 3 years relevant working experience in internal auditing in a public institution or Government/donor funded project or as external auditor in a highly reputable audit institution Or a Bachelor’s degree in the same areas with 5 years relevant working experience as above

• Working experience as auditor Prior experience in project management, project monitoring, log frames and M&E in a developing country is an added advantage

• Prior knowledge of the public financial management capacity gaps in districts and their subsidiary entities

• Demonstrable knowledge of Rwanda’s fiscal decentralization policy and strategy;

• Excellent understanding of the PFM Learning Strategy would be an added advantage;

• Demonstrable knowledge and experience in staff training and capacity building on audit and internal control matters

• Strong and confident communication skills, particularly in high level discussions as well as strong relationship building and management skills

• Ability to understand, interpret and apply compliance obligations, in a complex environmental of overlapping and sometimes contradictory requirements

• Fluent in Kinyarwanda and English or French, the fluency in both in English and French being an added advantage

• Demonstrable ability to find solutions to complex challenges

Click here to apply

Job Description

• Undertake stocktaking of capacity gaps in accounting and financial reporting matters in collaboration with Districts, the Project Coordinator and the Accountant General or his/her delegate

• Initiate capacity development reforms in collaboration with District, the Project Coordinator and the Accountant General or his/her delegate;

• Actively participate in delivering on PFM capacity building initiatives approved in the fiscal decentralization Joint Action Plan and others as assigned by the hierarchy;

• Prepare an action plan in consultation with Districts and subsidiary entities on how to strengthen capacities of the PFM Staff in Districts and their subsidiary entities in accounting and financial reporting matters;

• Provide coaching to PFM staff at District and their subsidiary entities having under their responsibilities accounting and financial reporting matters;

• Participate in delivery of training workshop to PFM Staff and other stakeholders from MINECOFIN and other Institutions involved in building capacities for the PFM staff in districts and their subsidiary entities;

• Engage with the Monitoring and Evaluation team including contributing data to help analyze the capacity building interventions;

• Prepare monthly, quarterly and annual reports on implementation of the action plan specified in a) above;
– Attend and participate in the following coordination meetings
– Bi
– monthly coordination meetings for each team based at province
– Joint meetings between the PFM specialists, the Programme Coordinator, FDD, MINECOFIN technical departments and MINALOC every six months;

• Stock
taking meetings between each PFM specialists’ team and the district technical teams, Corporate Services Division Manager, Sector Executive Secretaries, and Vice Mayor for Finance every four months;

• Meetings every two months with District PFM counterparts for coordination and updates

Job Profile

• At least a Master’s degree level in Finance, Accounting; professional qualification as ACCA, CPA will be an added advantage with 3 years relevant working experience in a public institution or Government/donor funded project Or a Bachelors degree in the same areas with 5years relevant working experience as above

• Prior knowledge of the public financial management capacity gaps in districts and their subsidiary entities;

• Demonstrable knowledge of Rwanda’s fiscal decentralization policy and strategy;

• Excellent understanding of the PFM Learning Strategy would be an added advantage;

• Demonstrable knowledge and experience in staff training and capacity building in the field of accounting and financial reporting;

• Strong and confident communication skills, particularly in high level discussions, as well as relation building and management skills;

• Ability to understand, interpret and apply compliance obligations, in a complex environmental of overlapping and sometimes contradictory requirements;

• Fluent in Kinyarwanda and English or French, the fluency in both in English and French being an added advantage

• Demonstrable ability to find solutions to complex challenges

• Experience in providing training and advisory in area of Public financial management is a must.

Click here to apply

Ecobank Rwanda Plc.

 P.O. BOX: 3268 Kigali – Rwanda

 External recruitment Advert

Job Vacancy: Customer Experience Design & Insights Analyst

Opening date:  February 12, 2021

Closing date:  February 26, 2021

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

Role Title: Customer Experience Design & Insights Analyst

Reporting: Head Customer Experience

 JOB PURPOSE:

Under the direct supervision of the Head of Customer Experience of the affiliate, the Customer Experience Design, and Insights Analyst will drive a culture and practice of data driven and evidenced-based customer experience decisions while ensuring that customer expectations as well as the Bank’s business objectives are aligned.

KEY RESPONSIBILITIES:

STRATEGY

• Work with business owners in Affiliate to understand their goals and strategies
• Develop and execute short and long-term customer experience strategies that drive business results and operational effectiveness for the Affiliate
• Support business teams with the definition of customer contact and engagement strategies in line with the Bank’s defined segmentation model, leading practices, and insights from Voice of the Customer (VoC)
• Perform customer segmentation, profiling, behavior analysis etc and constantly review the Bank’s segmentation in line with market realities and trends

DESIGN

• Drive, review and measure customer journeys and the Bank’s service delivery along the journeys, identifying opportunities to improve customer experience
• Collaborate with business and technology stakeholders to bring in outside-in perspectives and journey thinking along the product design, development, and delivery value chain
• Work with stakeholders to implement protocols to ensure all planned changes that impact customers are communicated to customers and other stakeholders prior to the changes
• Use research, insights, and business intelligence to design and deploy innovative solutions and initiatives to solve identified user experience problems
• Ensure that all touchpoints of the customer journey are connected and consistent
• Define and measure the end-to-end customer experience across all touchpoints
• Embed a follow up culture that proactively follows up with updates for customers from end to end without the need for customers to call

INSIGHTS

• Facilitate the development of an efficient portfolio of customer experience insights and analytics that provide an integrated single view of each customer
• Be the customer voice by ensuring that the customer’s voice is heard in the right forums and delivered concisely, accurately, and in ways that inspire action
• Own and drive end-to-end research studies/surveys (covering existing and potential customers) including study design, fieldwork, analysis, recommendations, reporting, and presenting results
• Drive the review, research, analysis, and comparison of competitive landscape, leading practices, and drivers of customer experience in the banking industry
• Manage third-party agencies to run customer surveys/research

QUALIFICATION REQUIREMENTS & EXPERIENCE:

Context / Experience & Competencies

• Knowledge of mapping journeys and building User experience as part of a product development process
• Good understanding of digital and emerging technologies
• Project management experience
• Understanding of research methods
• Certifications such as Agile, Scrum, or other Project Management methodologies would be an added advantage
• Leadership skills
• Strong analytical, problem solving, and presentation skills
• Excellent verbal and written communication skills

Context / Mastery of Tools

• Strong data visualization skills; advanced use of Power BI, SQL, and Tableau
• Proficiency in Microsoft Excel, Word, PowerPoint, and other relevant tools
• Expert ability to build and maintain project schedules using Microsoft Project

Education

• Bachelor’s Degree in Management or Social Sciences
• Project Management certification is a high plus

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should send their application file (CV, Academic certificate and cover letter)

Only those who strictly meet the criteria should apply for this position

Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

                                                            ______________________ Ends_____________________________

                                                                        ECOBANK RWANDA MANAGEMENT

Click here to apply

Ecobank Rwanda Plc.

 P.O. BOX: 3268 Kigali – Rwanda

 External recruitment Advert

Job Vacancy: Relationship Manager (SMEs)

Opening date:  February 12, 2021

Closing date:  February 26, 2021

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

Role Title: Relationship Manager (SMEs)

Reporting: Head SMEs

• JOB PURPOSE:

To manage customer relationships to achieve set sales targets as per KPIs and wallet share and ensure sustained business growth and profitability in the assigned customer segment. To sell, cross/upsell, and excellent delivery of the bank’s products and services whilst building long term profitable customer relationships.

KEY RESPONSIBILITIES:

Accountability: Sales & Marketing Management

• Customer files analysis, maintenance, and annual review within TAT (CAs and PPs)
• Drive Local Corporate business under assigned portfolio
• Sale Bank Digital products and onboard existing and new customers on Bank digital platform (Master pass, OMNI, Mobile Apps, POS,etc) and work closely with other departments
• Deliver set targets as per KPIs for deposits, risk assets, transactions and revenue and the effective management of customers.
• Drive growth of portfolio assigned to, monitoring, quality of the asset loan book and fully compliance of credit policy and procedures.
• Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.

Accountability: Relationship Building & Customer experience

• Deliver Excellent customer service towards customers under portfolio assigned to
• Deliver agreed customer and product sales, wallet share, and profitability targets.
• Create and monitor customer sales program and strong customer relationship for retention of existing and new prospects customers acquisition.
• Drive proper booking of all transactions of customers including deposits, loans, revenues, and costs and reconcile with Financial Control and all proceeds for the repayment of the loan.
• Reactivate dormant accounts and contribute to the reduction of high departmental dormancy rate
• Regular visits to customers and provide pre-calls and memo for the outcomes.
• Responsible for keeping self and supervisors up to date on competitor data and feedback provided for product and service changes or development.
• Achieve minimum customer satisfaction rating of ‘very satisfied’.
• Provide to all customers under your portfolio Bank digital products (NIIB and Borrowing customers)
• Deliver appropriate product solutions and services to customers in order to deliver at least 75% of customer’s wallet.
• Communicate through emails, letters any modification to the customer accounts (Business and personal Address, telephone, etc) and application progress and requirements on time.
• Build a strong local profile for self and bank through positive involvement in community activities.
• Own customer complaints and resolution process in portfolio and collect all past due obligations.
• Advice/update customers on all tariffs, policies, procedures and any other changes to products or accounts.
• Maintain proper authorization and contact customers with regard to confirmation limits and any other account management issues.
• Advise and prevent customer to avoid falling in PDOs and NPL as well as it’s negative consequences
• Explain to the customer the terms and conditions of credit notification as per BNR guidelines” key fact Statement”

Accountability: Risk & Compliance

• Ensure all credit transactions and credit files in portfolio and origination comply with the spirit and the letter of all applicable laws, regulations and institutional policies.
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other Group controls.
• Ensure all credit lines are current and all credit transactions are duly approved per policy within acceptable TAT.
• Maximum NPL of 5% of portfolio + strong recovery on Write Off loans
• Ensure all proceeds are channeled to customer account to avoid diversion and arrears on account(s)
• Escalate observed breach of policy and procedures which may result to the bank loss
• Operate within the set expense budget on a customer by customer basis.

Accountability: Administration & Teamwork

• Portfolio accountability, monitoring, and quality (Reminders and warning Letters on PDOs and NPL, insurances renew,)
• Follow up on all pending transactions and ensure fully completion.
• Maintain customer profiles and files documentation archives (Ensure security requested in CAs and PPs are in place)
• Submit to your line manager reports in a timely manner; daily planner, call memos, sales plans, forecasts, expense refunds etc.
• Provide feedback on the performance of service providers.
• Provide cover for other account managers or sales officers when necessary
• Share knowledge and best practice with team members
• Perform all other duties as reasonably assigned

QUALIFICATION REQUIREMENTS & EXPERIENCE:

Education

• Bachelor Degree/Business Adm./ Finance, Marketing, Commerce or any related field

Experience

• 3 years of experience required with sales experience in Financial Institutions

Skills, Capabilities & Personal attributes

Customer Service

Interpersonal Skills

Communication

Planning & Organizing

Business Acumen

Relating & Networking

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter

How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter)

Only those who strictly meet the criteria should apply for this position

Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

                                                                         ______________________ Ends_____________________________

                                                                            ECOBANK RWANDA MANAGEMENT

Click here to apply

VACANCY ANNOUNCEMENT

Africa Humanitarian Action (AHA) is an international humanitarian non-governmental organisation providing effective humanitarian assistance to alleviate human suffering. AHA has been operating in building the strength of African people to solve African problems for the past 25 years. AHA is a partner of Government of Rwanda (MINEMA), UNHCR, UNFPA & WFP and provides Comprehensive Primary Health Care, Nutrition and HIV/AIDS services to refugees residing in Kiziba, Kigeme and Mugombwa refugee camps, urban refugees in Kigali and Huye and for Rwandan Returnees in two Transit Centres, Kijote and Nyarushishi and two Reception Centres (Bugesera and Nyanza). AHA currently wants to employ qualified and motivated personnel for the following positions:

Location: Any AHA Office
Vacant positions: Clinical Nurse
Level Required: A1/A0 in General Nursing or related field
No : 3
Work experience : 3 Years and above

Specific experience required  

• Working experience in the Public/Private Health Centre or Hospitals;
• Analytical and problem solving skills;
• Attention to detail and high level of accuracy;
• Fluent in English, Kinyarwanda and or French, Knowledge of all is an advantage.

Starting date: As soon as possible

Period: One-year renewable

Required: Rwandan Nationality

For all posts, working experience with NGOs interacting with refugees or displaced populations is an added value. Interested candidates should submit, their motivation letter, updated C.V with three references, copy of national ID/Passport, and copy of latest work certificates documents for the previous employer. All candidates should submit their applications in One PDF Format addressed to the Senior Health & Program Coordinator in the email address: mulugetatena@yahoo.com and a copy to nzade60@gmail.com, not later than 15/02/2021 at 17 pm.

Dr. Mulugeta Tenna
Senior Health & Program Coordinator

Done at Kigali, 10 February 2021.

For more details, please download Official advert: Vacancy-Annuncement_Clinical-Nurse-AHA

Job Description

• Undertake stocktaking of capacity gaps in audit and internal control matters in collaboration with the Districts, Project Coordinator and counterparts in the Office of the Chief Internal Auditor;

• Initiate capacity development reforms in collaboration with the Districts, Project Coordinator and counterparts in the Office of the Chief Internal Auditor;

• Actively participate in delivering on PFM capacity building initiatives approved in the fiscal decentralization Joint Action Plan and others as assigned by the hierarchy;

• Prepare an action plan in consultation with Districts and subsidiary entities on how to strengthen capacities of the PFM Staff in Districts and their subsidiary entities in audit matters and financial control matters;

• Provide coaching to PFM staff at District and their subsidiary entities on the collaboration framework between them and their respective internal audit committees;

• Participate in delivery of training workshop to PFM Staff and other stakeholders from MINECOFIN and other Institutions involved in building capacities for the PFM staff in districts and their subsidiary entities;

• Engage with the Monitoring and Evaluation team including contributing data to help analyze the capacity building interventions;

• Prepare monthly, quarterly and annual reports on implementation of the action plan specified in a) above;

– Attend and participate in the following coordination meetings:

– Joint meetings between the PFM specialists, the Programme Coordinator, FDD, MINECOFIN technical departments and MINALOC every six months;

• Stock
– taking meetings between each PFM specialists’ team and the district technical teams, Corporate Services Division Manager, Sector Executive Secretaries, and Vice Mayor for Finance every four months;

• Meetings every two months with District PFM counterparts for coordination and updates.

Job Profile

• At least Master’s degree in Internal Auditing, Finance, Accounting with professional qualification as ACCA, CPA CIA with 3 years relevant working experience in internal auditing in a public institution or Government/donor funded project or as external auditor in a highly reputable audit institution Or a Bachelor’s degree in the same areas with 5 years relevant working experience as above

• Working experience as auditor Prior experience in project management, project monitoring, log frames and M&E in a developing country is an added advantage

• Prior knowledge of the public financial management capacity gaps in districts and their subsidiary entities

• Demonstrable knowledge of Rwanda’s fiscal decentralization policy and strategy;

• Excellent understanding of the PFM Learning Strategy would be an added advantage;

• Demonstrable knowledge and experience in staff training and capacity building on audit and internal control matters

• Strong and confident communication skills, particularly in high level discussions as well as strong relationship building and management skills

• Ability to understand, interpret and apply compliance obligations, in a complex environmental of overlapping and sometimes contradictory requirements

• Fluent in Kinyarwanda and English or French, the fluency in both in English and French being an added advantage

• Demonstrable ability to find solutions to complex challenges

Click here to apply

Job Description

• Undertake stocktaking of capacity gaps in accounting and financial reporting matters in collaboration with Districts, the Project Coordinator and the Accountant General or his/her delegate

• Initiate capacity development reforms in collaboration with District, the Project Coordinator and the Accountant General or his/her delegate;

• Actively participate in delivering on PFM capacity building initiatives approved in the fiscal decentralization Joint Action Plan and others as assigned by the hierarchy;

• Prepare an action plan in consultation with Districts and subsidiary entities on how to strengthen capacities of the PFM Staff in Districts and their subsidiary entities in accounting and financial reporting matters;

• Provide coaching to PFM staff at District and their subsidiary entities having under their responsibilities accounting and financial reporting matters;

• Participate in delivery of training workshop to PFM Staff and other stakeholders from MINECOFIN and other Institutions involved in building capacities for the PFM staff in districts and their subsidiary entities;

• Engage with the Monitoring and Evaluation team including contributing data to help analyze the capacity building interventions;

• Prepare monthly, quarterly and annual reports on implementation of the action plan specified in a) above;

– Attend and participate in the following coordination meetings

– Bi
– monthly coordination meetings for each team based at province

– Joint meetings between the PFM specialists, the Programme Coordinator, FDD, MINECOFIN technical departments and MINALOC every six months;

• Stock
– taking meetings between each PFM specialists’ team and the district technical teams, Corporate Services Division Manager, Sector Executive Secretaries, and Vice Mayor for Finance every four months;

• Meetings every two months with District PFM counterparts for coordination and updates

Job Profile

• At least a Master’s degree level in Finance, Accounting; professional qualification as ACCA, CPA will be an added advantage with 3 years relevant working experience in a public institution or Government/donor funded project Or a Bachelors degree in the same areas with 5years relevant working experience as above

• Prior knowledge of the public financial management capacity gaps in districts and their subsidiary entities;

• Demonstrable knowledge of Rwanda’s fiscal decentralization policy and strategy;

• Excellent understanding of the PFM Learning Strategy would be an added advantage;

• Demonstrable knowledge and experience in staff training and capacity building in the field of accounting and financial reporting;

• Strong and confident communication skills, particularly in high level discussions, as well as relation building and management skills;

• Ability to understand, interpret and apply compliance obligations, in a complex environmental of overlapping and sometimes contradictory requirements;

• Fluent in Kinyarwanda and English or French, the fluency in both in English and French being an added advantage

• Demonstrable ability to find solutions to complex challenges

• Experience in providing training and advisory in area of Public financial management is a must.

Click here to apply 

2 Positions at INES Ruhengeri: (Deadline 15 February 2021)

Ruhengeri Institute of Higher Education (INES-Ruhengeri) believes that quality assurance in teaching and learning is a shared responsibility. The Institution has broad oversight of standards, policy and processes surrounding its academic endeavor. Collectively, teaching staff and academic managers are responsible for ensuring that the design, development, management, teaching and assessment of courses and subjects facilitate effective learning, while students have responsibility to engage in the learning process.

The institution is calling for applications to the following current vacant positions

How to apply

Detailed curriculum vitae, certified academic credentials, a copy of national identity card or passport, related professional certificates and an application letter addressed to the Vice-Chancellor of INES-Ruhengeri should be submitted electronically (All in one document ) via inesruhengeri@yahoo.fr or physically via the general secretariat of INES-Ruhengeri not later than 15 /02/ 2021 at 5:00 PM.

Only shortlisted candidates will be notified through our website.

Ruhengeri Institute of Higher Education (INES-Ruhengeri) believes that quality assurance in teaching and learning is a shared responsibility. The Institution has broad oversight of standards, policy and processes surrounding its academic endeavor. Collectively, teaching staff and academic managers are responsible for ensuring that the design, development, management, teaching and assessment of courses and subjects facilitate effective learning, while students have responsibility to engage in the learning process.

The institution is calling for applications to the following current vacant positions

How to apply

Detailed curriculum vitae, certified academic credentials, a copy of national identity card or passport, related professional certificates and an application letter addressed to the Vice-Chancellor of INES-Ruhengeri should be submitted electronically (All in one document ) via inesruhengeri@yahoo.fr or physically via the general secretariat of INES-Ruhengeri not later than 15 /02/ 2021 at 5:00 PM.

Only shortlisted candidates will be notified through our website.

The U.S. Embassy in Kigali, Rwanda is pleased to announce the annual competition for the Fulbright Foreign Student Program, the largest Fulbright program, designed primarily to strengthen African universities through higher degree training (Master’s degree). Although core Fulbright Exchanges are with universities, candidates who are affiliated with other educational, cultural, or professional institutions are eligible to apply.

Please find details about the eligibility requirements and how to apply on our website.