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Health Service Designer
JOB DESCRIPTION
ABOUT YLABS
YLabs (ylabsglobal.org) designs programs that address the key health challenges facing disadvantaged youth. We work with governments and partner organizations to create, evaluate, and scale solutions designed with young people that address the key health, economic, and social challenges facing today’s youth. We bring a unique mix of human-centered design (HCD), impact evaluation, adolescent medicine, and implementation know-how to the global problems facing youth. Founded, in 2014, our work has received international innovation awards from the Bill and Melinda Gates Foundation and the Packard Foundation.
JOB SUMMARY
We are seeking a Health Service Designer for an exciting role with YLabs to support the CyberRwanda project, a youth-facing digital platform that combines an edutainment webcomic, with family planning and reproductive health and economic empowerment information and online ordering of contraceptives and other pharmaceutical products. You will play an integral part of our team in building good relationships with the pharmacy providers, schools, and contributing to the success of our online order function. This is a great opportunity to gain experience in the human-centered design approach, while working to improve access to health services for youth.
CORE RESPONSIBILITIES
- Work closely and build strong relationships with pharmacies and schools to help improve the CyberRwanda experience for youth customers and pharmacy staff. You will be their first point of contact with project support.
- Support user experience data collection, analysis, and insight generation through regular check-ins and conduct interviews with youth, pharmacists, and school professionals to determine how to improve CyberRwanda.
- Support in developing and administering training for healthcare providers in core reproductive health topics and using CyberRwanda, and advocating for youth perspectives with health care providers
- Monitor feedback from CyberRwanda youth users and pharmacists through our web platform and recommend important changes.
- Help the team develop project improvements and innovations to enhance the user experience for young people and pharmacists and help ensure we meet project goals.
YOU HAVE:
- A passion for addressing issues facing youth and working with youth to address challenges, especially surrounding health
- A background in public health, sexual reproductive health, healthcare, human centered design, and/or qualitative research methodologies
- 3+ years of work experience in a professional environment, or relevant training
- Excellent writing and speaking skills
- A strong communicator, particularly with those from different backgrounds and culture
- Detail-oriented, observant, and eager to learn
- Comfortable with technology, such as digital learning and using new platforms
- Interest in using HCD and youth-driven approaches to developing solutions
- Fluent in Kinyarwanda and English
- Eligibility to work in Rwanda
LOCATION
This role is based in Kigali, Rwanda. Given the current circumstances due to COVID-19, our office is subject to occupancy guidelines and much of the work will be conducted remotely.
BENEFITS
YLabs Rwanda covers 100% of your insurance premium and offers a competitive vacation policy. Salary range: RWF 15,000,000 to RWF 19,875,000, commensurate with experience. This is a 24-month fixed term contract with the possibility of renewal.
ADDITIONAL INFORMATION
To apply, send a resume and cover letter to talent@ylabsglobal.org with the subject line “Health Service Designer – Rwanda”. All your information will be kept confidential according to EEO guidelines. All YLabs offers of employment are conditional on a satisfactory background check and criminal record clearances.
ABOUT YLABS’ COMPENSATION
YLabs adheres to Project Fair’s principles and standards to establish equity in pay with the overriding principle of “equal pay for work of equal value” outlined in the Sustainable Development Goals. All salary ranges are based on a level within the organization and are competitive to regional and national salary benchmarks, based on the respective office location.
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Design Lead
Design Lead , YLabs Rwanda
JOB DESCRIPTION
ABOUT YLABS
YLabs is a leading global design and research organization working to improve health and economic opportunity for young people 10–24 years old. Founded in 2016 at the Harvard Innovation Lab, YLabs has worked in Sub Saharan Africa, South Asia, and Central America in partnership with young people to design health programming to address key challenges in sexual reproductive health, HIV/AIDS, and mental health. Find out more about our projects here: https://www.ylabsglobal.org/work
Our team of physicians, designers, economists, developers, public health professionals, and educators bring a unique mix of human-centered design, adolescent health, economic and health outcome evaluation, behavioral science, and implementation know-how to the global problems facing youth.
We have offices in the US and Rwanda, and are currently supporting our teams to work remotely during COVID-19.
SUMMARY
YLabs is seeking a Design Lead to provide leadership and support YLabs Rwanda’s design team growth and projects in Rwanda and East Africa. The Design Lead will take initiative in supporting the growth and capacity of YLabs Rwanda’s design team across all design functions, while also building capacity in key human-centered design and additional design areas across the entire YLabs Rwanda team. The Design Lead is responsible for ensuring high quality, innovation, and delivery of all YLabs Rwanda projects.
The Design Lead will also play a global role and be responsible for leadership in YLabs’ global visual and communications design areas. The Design Lead will work collaboratively with visual, product, and service designers across all YLabs’ office, ensuring that YLabs Rwanda’s design function supports YLabs’ global vision and objectives.
The ideal candidate will be excited to work with a dynamic interdisciplinary team of designers and public health professionals to support the development of design solutions for some of the biggest challenges facing young people in the East Africa region. This position may also support future YLabs projects in the South Asia region.
CORE RESPONSIBILITIES
- Design Leadership: Build a design capacity for Rwanda and regional based projects. This includes training and capacity building all staff, providing strategic guidance on design function growth within the region, and managing regionally based design staff.
- Visual Design: Lead YLabs’ visual and communication design practice and maintain a high quality of deliverables across internal and external projects. This includes training and mentorship for the design team within the region and critique of design materials.
- Project Leadership: Lead regional human-centered design and communication design projects. This includes and is not limited to managing a project team, communications with donors and partners, guiding the design direction of the project, and working closely with the regional operations team to manage the project successfully.
- Communication: Translate and communicate complex ideas across departments and stakeholders as well as the ability to simplify those complex ideas into succinct data points.
- Capacity building: Build design Utilise and involve junior designers in the design process, building their design capacity, and fluency with CyberRwanda product and service.
- Feedback: Collecting strategic feedback and metrics from your designs and creating improvements on the platform based on data.
YOU HAVE
- Proven experience leading high-quality youth-focused economic empowerment or sexual and reproductive health-focused HCD projects in East Africa
- Experience leading and training, including developing the training tools, all stages of an HCD design project including user research and testing, prototyping, and developing user-centered deliverables.
- Experience conducting human-centered design processes with young people.
- 2- 4 years of experience leading and managing a visual design team that supports organizational and project level branding.
- Extensive experience in hiring, collaborating with, and managing freelance designers and/or other vendors.
- Experience working across multiple cultural contexts and country offices.
- Experience working and managing external partners, including key stakeholders and donors.
- Proven experience crafting innovative design solutions within complex service systems is a plus.
- 4 years of experience in human-centered design methodologies and practice.
- At least 7 years of experience in visual design, service design, or design research is required.
- Masters degree in Interaction Design, Service Design, Social Innovation Design, Graphic Design or related design discipline preferred.
- Worked and/or lived in East Africa or South Asia
LOCATION
Under normal circumstances, this role would be based out of the YLabs Rwanda Kigali office. Given the current circumstances due to COVID-19, it is possible to conduct this role remotely within GMT+0 to GMT+4. There is an expectation that this role will be based in Kigali once normal office life resumes.
BENEFITS
Salary range: RWF16,150,000 to RWF38,000,000 gross, commensurate with experience.
ADDITIONAL INFORMATION
To apply, send a resume, cover letter, and a link or PDF of your portfolio to talent@ylabsglobal.org with the subject line “Design Lead – Rwanda”. All your information will be kept confidential according to EEO guidelines. All YLabs offers of employment are conditional on satisfactory background check and criminal record clearances.
ABOUT YLABS’ COMPENSATION
YLabs adheres to Project Fair’s principles and standards to establish equity in pay with the overriding principle of “equal pay for work of equal value” outlined in the Sustainable Development Goals. All salary ranges are based on level within the organization and are competitive to regional and national salary benchmarks, based on the respective office location
