POSITION TITLE  :    Retail Customer Service Assistant

REPORTS TO       :    Branch Manager

BASIC FUNCTION

This is a training position leading to the position of retail customer service executive. The person is responsible for welcoming retail customers (physical as well as telephone) to the branch, responding to their enquiries, orienting them to the company products and providing information that helps them in making purchasing decisions. The person is responsible for ensuring exceptional customer service while maximizing profitability for the company. 

PRINCIPAL ACCOUNTABILITIES

• Familiarize yourself with the company profile.
• Learn the technical details and features of the products and services that the company offers.
• Welcome the customer to the branch (either physically or over the phone).
• Enquire and understand the customer’s needs and requirements.
• Recommend and select the right product to suit the customer’s requirements.
• Explain the product technical features and benefits to the customer; you may also have to demonstrate the use and operation of the product.
• Cross sell other products by highlighting on their benefits in relation to the products being purchased.
• Offer correct value propositions to help them make correct purchasing decisions.
• Liaise with stores and workshop department and ensure that the correct goods and services are provided in an efficient and timely manner.
• Upon completion of the transaction, ensure that accurate documentation is done and payment is collected.
• Develop a rapport with the customer to encourage future business.
• Thank the customer for their patronage giving out contact details.
• Make a follow up with the customer after an appropriate time to find out if they are enjoying the products and services. Communicate their feedback to the Branch Manager and resolve any complaints that they may have.
• Communicate any introduction of new products and services and any special offers to the customer.
• Inform management of customer requirements that are not currently available. For example, taking pictures of the vehicle and the part required.
• Maintain confidentiality of customer information at all times.
• Perform any other duties that may be required.
• Ensure all vehicles that come into our workshops have an inspection checklist before invoicing
• Go through Inspection Checklist with the customers and ensure customers have understand the contents
  
  
  

KEY COMPETENCIES

1. Learn all commercial and technical features of the company’s products and services.
2. Focusing on customer needs and exceeding expectations.
3. Presenting & communicating information effectively.
4. Persuading and influencing.
5. Personable approach to ensure good relationship with customer and colleagues.
6. Following instructions and procedures.

EDUCATION, EXPERIENCE AND KNOWLEDGE

The minimum requirements of this job are:

1. Diploma in sales and marketing, degree is an added advantage.
2. At least 2 years working experience in a similar position in the automobile industry or 3 years work experience in customer service or marketing.
3. Interest in automobile mechanics is advantageous.
4. Computer literacy in MS office.

Click here to visit the website source

Job Description

 Ensure the overall coordination of the Procurement Unit
 Closely collaborate with the Office of Corporate Services Division Manager, especially on matters pertaining to Procurement Management
 Coordinate the process of elaborating and approving procurement plans
 Liaise with technical on the preparation and approval of bidding documents
 Coordinate the procurement process for all tenders awarded by RHA
 Ensure periodical review of procurement plans
 Advise management on best procurement practices in project management
 Ensure compliance of procurement regulations in Government assets disposal
 Any other additional responsibilities deemed necessary by the Direct Supervisor

Minimum Qualifications

• Bachelor’s Degree in Civil Engineering with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Law with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Economic with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Procurement with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Accounting with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Finance with procurement professional certificates

  3 Years of relevant experience

• Bachelor’s Degree in Management with procurement professional certificates

  3 Years of relevant experience

• Master’s Degree in Management with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Procurement with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Law with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Economics with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Civil Engineering with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Finance with procurement professional certificates

  1 Year of relevant experience

• Master’s Degree in Accounting with procurement professional certificates

  1 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• Problem solving skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Experience of working with E-government, procurement system or other procurement software

• Knowledge of procurement techniques as well as in market practices

• Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage

• Understanding of public procurement laws and procedures

• Networking skills

• Performance management skills

Click here to apply

Job Description

-Manage and supervise any Social Housing and IDP projects
-Develop the designs and the BoQs of social infrastructures in the planned villages
-Upgrade the unplanned grouped settlements by providing the missing basic infrastructures
-Elaborate the design and costing for any in social housing and IDP project
-Ensure the identification and availability of the land by the districts for planned settlement projects for social and IDP projects;
-Prepare the terms of reference and technical specifications for technical studies as well as grouped layout designs of rural settlement projects in rural areas;
-Assist donors or local government in social housing and IDP projects for grouped design related matters.
-Supervise the execution of grouped Social housing and IDP projects in different areas;
-Develop optimum and cost-effective designs for different building typologies in grouped settlements of rural areas;
-Propose an integrated grouped settlement with social and economic amenities;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Civil Engineering

  0 Year of relevant experience

• Bachelor’s Degree in Construction Technology

  0 Year of relevant experience

• Bachelor’s Degree in Building & Construction Technology

  0 Year of relevant experience

• Bachelor’s Building Construction

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

Click here to apply

Job Description

-Elaborate the terms of references and technical specifications for technical studies on mechanical services for affordable housing projects;
-Advise on the standards in force on the design and installation of mechanical services in affordable housing projects;
-Collaborate with other engineers and architects to assess and verify the mechanical services reports from the consultants to ensure the quality of the final deliverables;
-Participate in the validation of deliverables;
-Contribute in guiding the contractors and the supervisors along the contract lifespan to ensure the quality of deliverables;
-Participate in the handovers of Affordable Housing construction Projects on the side of the institution and ensure their smooth running;
-Advise technically the investors on the best practices in line with standards in force on the design and installation of mechanical services in Affordable Housing Projects;
-Collaborate with Housing Development Senior Engineer and the Senior Architect to assess and verify the mechanical services reports from the investors to ensure the quality of the final deliverables;
-Participate in the validation sessions of affordable housing projects from investors.

Minimum Qualifications

• Bachelor’s Degree in Electro-Mechanical Engineering

  3 Years of relevant experience

• Master’s Degree in Electro-Mechanical Engineering

  1 Year of relevant experience

• Bachelor’s Degree in Mechanical Engineering

  3 Years of relevant experience

• Master’s Degree in Mechanical Engineering

  1 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

Click here to apply

Job Description

-Participate in elaboration of terms of references and technical specifications for technical studies on electro-mechanical services;
-Advise on the standards in force on the design and installation of mechanical services in affordable housing projects;
-Collaborate with other engineers and architects to assess and verify the electro-mechanical services reports from the consultants to ensure the quality;
-Participate in building inspections and contribute in the area of electro-mechanical services;
-Advise technically investors, developers and professionals on the best practices in line with standards in force on the design and installation of electro-mechanical services;
-Collaborate with other departments and concerned professional bodies to strategize a smooth capacity building of practitioners to ensure quality in the area of electro-mechanical engineering;
-Prepare and undertake capacity building for inhouse engineers especially those deployed on construction projects;
-Participate in validation sessions of building designs and commissioning of electro-mechanical works;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Electro-Mechanical Engineering

  3 Years of relevant experience

• Master’s Degree in Electro-Mechanical Engineering

  1 Year of relevant experience

• Master’s Degree construction industry

  1 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• – Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• – Knowledge in practical working experience in construction and supervision of housing and other civil/public works; urban infrastructure design and development

• – Proven experience in designing, monitoring, inspection and evaluation of civil construction works, housing and urban planning and infrastructure development programs and projects

• Proven experience in inspection buildings and construction sites

Click here to apply

Job Description

-Organize, implement and coordinate the capacity building programs and activities and for professional bodies on human settlement and construction laws, regulations and standards applied in Rwanda;
-Review existing laws on professional bodies and propose improvement;
-Participate in elaboration of laws for Professional bodies;
-Monitor the activities of Professional bodies in regard with the code of conduct;
-Strengthen collaboration with professional Bodies and follow up with their performance in building their members’ professional capacity;
-Advise the management on the way forwards of effectively improving professionalism in Housing Industry;
-write periodic reports in accordance to the timelines set by the direct supervisor.

Minimum Qualifications

• Bachelor’s Degree in Public Administration

  0 Year of relevant experience

• Bachelor’s Degree in Administrative Sciences

  0 Year of relevant experience

• Bachelor’s Degree in Management

  0 Year of relevant experience

• Bachelor’s Degree in Law

  0 Year of relevant experience

• Bachelor’s Degree in Civil Engineering

  0 Year of relevant experience

• Bachelor’s Degree in Business Administration

  0 Year of relevant experience

• Bachelor’s Degree in Architecture

  0 Year of relevant experience

• Master’s degree in Architectural Engineering

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Analytical skills

• Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.

• Resource management skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

Click here to apply

Job Description

-Contribute in conducting needs assessment of the building permitting services in the district One Stop Centers and identify potential challenges;
-Elaborate and develop the concepts notes, terms of references and technical specifications of the capacity building of Construction Permit Officers and stakeholders;
-Ensure that the building permitting issuance complies with the principles of accessibility for all, energy saving and internet connection
-Monitor the use of the Building Permitting Management Information System (BPMIS) and advise on how to improve the system
-Assessment of reports on Building Permitting Services from District One Stop Centers
-Assessment of districts report on Building Permitting
-Assess the non-objection application files and provide recommendations on the sanctions to the projects
-Propose to the management the way forward for better service delivery in building permitting services in the district One Stop Centers;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Civil Engineering

  0 Year of relevant experience

• Bachelor’s Degree in Building and Construction Technology

  0 Year of relevant experience

• Bachelor’s Degree in Architecture

  0 Year of relevant experience

• Bachelor’s Building Construction

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

Click here to apply

Job Description

-Identify the needed housing inspection tools, prepare their technical specifications, initiate their acquisition, prepare the related budget and provide support in the procurement process up to delivery;
-Prepare the delivery/reception of the inspection tools and ensure the related trainings for housing inspectors;
-Conduct the regular housing inspections of building constructions in districts and the City of Kigali and timely submit the inspection reports.
-Organize, conduct and supervise capacity building activities for Housing Inspectors and other stakeholders in Housing inspections;
-Involve the stakeholders in the implementation of the capacity building programs and ensure the regular reporting;
-Elaborate and develop the concepts notes, templates and schedules of Master Plan implementation and Housing regulations audits;
-Conduct audits, produce reports, present them to the respective Districts and ensure the approval of the recommendations from those audits;
-Monitor the implementation of the approved recommendations from Master Plan Implementation and Housing regulations audits;
-Report to the management the output from housing inspection, audits and capacity building and propose the way forward;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Civil Engineering

  3 Years of relevant experience

• Master’s Degree in Civil Engineering

  1 Year of relevant experience

• Bachelor’s Degree in Architecture

  3 Years of relevant experience

• Master’s Degree in Architecture

  1 Year of relevant experience

• Bachelor’s Degree in Regional Planning

  3 Years of relevant experience

• Master’s Degree in Regional Planning

  1 Year of relevant experience

• Bachelor’s Degree in Urban Planning

  3 Years of relevant experience

• Master’s Degree in Urban Planning

  1 Year of relevant experience

Job Description

- Update the database of public assets
 Collect all data related to office allocation and management.
 Assess requests for technical support for government assets management;
 Suggest to the management the responses to the requests;
 Provide the support depending on the needs;
 Communicate to the management the outputs of the support provided and the way forward;
 write periodic reports in accordance to the timelines set by the direct superviso

Minimum Qualifications

• Bachelor’s Degree in Management

  0 Year of relevant experience

• Bachelor’s Degree in Statistics

  0 Year of relevant experience

• Bachelor’s Degree in Business Administration

  0 Year of relevant experience

• Bachelor’s Degree in Economics

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• – Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Click here to apply

Job Description

-Plan and prioritize the assessment of government buildings structures;
-Work with the inspection team in investigation and assessment of the prioritized building structures;
-Communicate to the RHA management the results of the assessment and the way forward.
-Prepare the terms of reference and/or technical specifications of the studies to be carried out;
-Provide support in the procurement process for technical matters from ToRs to contract negotiation;
-Guide the consultant along the contract lifespan to ensure the quality of deliverables;
-Ensure the compliance of deliverables to the contract;
-Ensure the validation of deliverables and their availability to the purpose;
-Ensure the smooth contract management both to the client and the consultant;
-Coordinate the design of public projects where a consultant is not required.
-Supervise each step of minor works (when the supervising company is not required buildings;
-Assess requests for technical support
-Suggest to RHA management the responses to the requests
-Communicate to RHA management the outputs of the support provided and advise the way forward;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Structural Engineering

  0 Year of relevant experience

• Bachelor of Science in Civil Engineering

  0 Year of relevant experience

• Bachelor’s Degree in Architecture

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• – Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Click here to apply

Job Description

-Advise the consultant/ the contractor on the best practices in line with standards in force on the design of mechanical engineering services (plumbing, HVAC, drainage, firefighting, lift, sounding, …) in public buildings;
-Contribute to guide the consultant/ contractor along the contract lifespan to ensure the quality of deliverables;
-Advise technically on different documents delivered by the consultant at different stages of technical studies with regard to mechanical engineering services;
-Participate in the validation sessions of deliverables;
-Design mechanical engineering services for small projects where a consultant is not required;
-Collaborate with Engineers and Architects to provide minor changes and updates on the studies for the government building projects as well as in the verification of mechanical engineering services reports from the consultants to ensure the quality of the final deliverables;
-Participate in the assessment and review of periodic reports of the supervising firms and provide comments;
-Participate in the handovers of government construction, upgrading and refurbishment projects on the side of the institution and ensure their smooth running;
-Participate in the supervision of minor works (when the supervising company is not required) for government buildings;
-Collaborate with Civil Engineer and/Electrical Engineer in the elaboration of terms of reference and technical specifications for supply and installation of mechanical services in government buildings;
-Provide support in the procurement process for technical matters from terms of reference to contract negotiation;
-Ensure the installation and commissioning of deliverables in the right place;
-Participate in the handover of supplied assets to the end-users’ institutions;
-Ensure the smooth contract management both to the client and the consultant for mechanical engineering services;
-Participate in the verification of invoices from the supplier of equipment in government buildings.
-Provide technical support to other institutions as per request;
-write periodic reports in accordance to the timelines set by the direct supervisor.

Minimum Qualifications

• Bachelor’s Degree in Electro-Mechanical Engineering

  0 Year of relevant experience

• Bachelor of Science in Mechanical Engineering

  0 Year of relevant experience

• Advanced Diploma in Mechanical Engineering.

  0 Year of relevant experience

• Advance Diploma (A1) Electro-Mechanical Engineering

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• – Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

Job Description

-Contribute in the elaboration of terms of reference and technical specifications for technical studies of public buildings for electrical services, Electronic security devices and broad band;
-Advise the consultant on the best practices in line with standards in force on the design and installation of electrical services, electronic security devices and broad band in public buildings;
-Contribute to guide the consultant and the contractor along the contract lifespan to ensure the quality of deliverables;
-Advise technically on documents delivered by the consultant at different stages of technical studies with regard to the design, installation and commissioning of electrical services, Electronic security devices and broad band;
-Participate in the validation sessions of the deliverables;
-Design Electrical services, electronic security devices and Broad band services for small projects where a consultant is not required;
-Advise the consultant/ the contractors and the supervisors on the best practices in line with standards in force on electrical services, Electronic security devices and broad band installation in public buildings;
-Participate in the assessment and review of periodic reports of the supervising firms and provide comments;
-Participate in the handover of government construction projects on the side of the institution and ensure their smooth running;
-Participate in the supervision of minor works (when the supervising company is not required) for government buildings;
-Collaborate with Civil Engineer /Mechanical Engineer in the preparation of the terms of reference and technical specifications for supply and installation of equipment in government buildings as well as in the verification of electrical services, Electronic security devices and broad band reports from the consultants/ contractor to ensure the quality of the final deliverables;
-Provide support in the procurement process for technical matters from terms of reference to contract negotiation;
-Ensure the compliance of deliverables to the contract;
-Ensure the installation and commissioning of deliverables in the right place;
-Participate in the handover of supplied assets to the end-users’ institutions;
-Ensure the smooth contract management both to the client and the consultant for electrical services, electronic security devices and broad band services;
-Participate in the verification of invoices from the supplier of equipment for government buildings.
-Provide technical support to other institutions as per request;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Electro-Mechanical Engineering

  0 Year of relevant experience

• Advanced Diploma in Electrical Engineering,

  0 Year of relevant experience

• Bachelor of Science in Electrical Engineering

  0 Year of relevant experience

• Bachelor’s Degree in Electrical and Electronic Engineering

  0 Year of relevant experience

• Advance Diploma (A1) Industrial Electronics

  0 Year of relevant experience

• Advance Diploma (A1) Electro-Mechanical Engineering

  0 Year of relevant experience

• Advanced Diploma in Electrical and Electronic Engineering

  0 Year of relevant experience

Job Description

-Contribute to the establishment of the building technology, optimum typology and Cost-effective designs related to government buildings;
-Collaborate with engineers to elaborate the technical specifications and terms of references for technical studies in government buildings;
-Supervise the consultants to ensure the quality of architectural design in technical studies of government buildings projects;
-Collaborate with Engineers to conduct the feasibility studies for new government buildings projects;
-Elaborate the annual reports of achievements in each government building project;
-Provide technical support to other public institutions as per request;
-write periodic reports in accordance to the timelines set by the direct supervisor

Minimum Qualifications

• Bachelor’s Degree in Architecture

  0 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• – Analytical skills

• Problem solving skills

• Decision making skills

• Time management skills

• Risk management skills

• Results oriented

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Proven experience in construction engineering and management and project design

Click here to apply

Job Description

-Collaborate with Civil Engineers in the elaboration of terms of reference for technical studies development;
-Provide the architectural design for small public projects where a consultant is not required;
-Participate in the procurement process for technical matters on technical studies development;
-Guide the consultant along the contract lifespan to ensure the quality of architectural design when it is part of the study;
-Ensure the compliance and validation of deliverables to the contract and their availability to the purpose;
-Collaborate with Civil Engineers to ensure the smooth contract management both to the client and the consultant.
-Propose better local developments designs including social economical amenities;
-Laborate the annual reports of refurbishment of government buildings;
-Collaborate with Engineers for small public projects where a consultant is not required;
-Guide the supervising firm along the contract lifespan to ensure the quality of the outputs with a focus on architectural aspects of works;
-Ensure the compliance of deliverables to the contract on architectural aspects;
-Collaborate with Civil Engineers to ensure the smooth contract management both to the client and the consultant;
-Collaborate with Engineers in the supervision of each step of execution of minor works when the supervising company is not required, for government buildings;
-Elaborate the annual reports of achievements in each government building project.
-Provision of technical support in government owned construction projects by assessing the requests, suggesting responses, providing the supports and communicating to the management;
-write periodic reports in accordance to the timelines set by the direct supervisor.

Minimum Qualifications

• Bachelor’s Degree in Architecture

  3 Years of relevant experience

• Master’s Degree in Architecture

  1 Year of relevant experience

Competency and Key Technical Skills

• Integrity

• Strong critical thinking skills and excellent problem solving skills.

• Inclusiveness

• Accountability

• Communication

• Teamwork

• Client/citizen focus

• Professionalism

• Commitment to continuous learning

• Resource management skills

• Digital literacy skills

• Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage

• Proven experience in construction engineering and management and project design

Click here to apply

Click on the job position of your choice for details & Apply

• 68 Job positions of IT Help Desk Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) :Deadline: Apr 24, 2023
• 43 Job positions of Developer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): Deadline: Apr 24, 2023
• 20 Job Positions of Network Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): Deadline: Apr 24, 2023
• 18 Job positions of Network & Systems Administration Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): Deadline: Apr 24, 2023
• 14 Job Positions of Database Administration Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): Deadline: Apr 24, 2023
• 3 Job positions of Database & ICT Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) :Deadline: Apr 24, 2023
• 2 Job positions of IT Security Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) : Deadline: Apr 24, 2023
• 2 Job Positions of IT Security Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) : Deadline: Apr 24, 2023
• IT Support Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA):Deadline: Apr 24, 2023
• Database & Application Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) : Deadline: Apr 24, 2023
• IT Business & Security Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA):Deadline : Apr 24, 2023
• Database and Application Administrator Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA): Deadline : Apr 24, 2023
• System Administation Specialist Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) :Deadline: Apr 24, 2023

Sector: 

Finance and investment

Letshego Rwanda PLC was established in Rwanda in 2004 and is a subsidiary of Letshego Holdings Limited (LHL), a pan Africa financial services group that is headquartered in Gaborone. LHL is quoted on the Botswana Stock Exchange (BSE) with a current market capitalization in excess of Rwf 500 Billion (US$ 500 million) that places it in the top 40 sub-Saharan Africa companies (excluding South Africa). Letshego Rwanda is a credit and deposit-taking microfinance licensed by the National Bank of Rwanda.

Website:

http://www.letshego.com

JOB ADVERT

Letshego Rwanda Plc is a licensed credit and deposit taking microfinance. The company was established in 2004 and is a subsidiary of Letshego Holdings Ltd. Letshego is an inclusive finance company with consumer, micro-lending and deposit-taking subsidiaries across sub-Saharan Africa.

An opening has arisen within Letshego Rwanda Plc for the below-mentioned position. This role is tenable at Letshego Rwanda. The successful candidate will serve as a key member of the country management team (CMC). The requirements of the role are outlined below:

POSITION: Manager Consumer Lending 

1. 1. Position Requirements

5.1 Education  

• Bachelor’s degree in Finance, Economics or equivalent
• MBA / Masters degree would be an added advantage
• Membership of relevant sales and marketing profession will be an added advantage

5.2 Experience 

• At least 7 years’ experience in a high ranking Sales and Product
  Management position, preferably in the financial sector
• 5 years of senior management experience
• Experience in developing and driving products initiatives end-to-
  end; from planning to post-rollout management

5.4 Knowledge

• Strong cross-functional experience across multiple business units
  and/or industries
• Strong understanding of customer insights and analytics
• Strong understanding of product offerings and customer segments
  in banking and microfinance
• Understanding customer lifecycle and management
• Understanding of regulatory framework in African banking and
  microfinance
  
  
  

5.5 Skills 

• Excellent leadership skills in building, developing and managing a
  strong team
• Ability to delegate to achieve right level of involvement on day-to-
  day decisions
• Excellent creative and strategic problem solving skills (i.e. problem
  definition & structuring, analysis definition, insight generation &
  recommendation generation)
• Excellent communication skills especially with top management and
  other stakeholders
• Ability to drive the execution of new products, from inception to
  implementation
• Ability to use an analytical and pragmatic approach to assessing
  release value
• Innovative individual who inspires and encourages creativity in
  others

2. Main Purpose (Why does the job exist)

To drive the consumer business development and sales execution through country channels and identifying objectives, strategies, and action plans to improve short and long-term consumer sales and earnings.

3. Critical Deliverables /Core Accountabilities and Responsibilities

3.1. Provides in-country leadership in transforming product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the business’s financial implications and overall objectives.

3.2. Spearheads the country’s Consumer sales & distribution strategy and execution, creates and manages a process that drives toward a scalable product portfolio that will drive its product profitability.

3.3. Ensures a continuous improvement in the product and its compliance with market needs wrapped in a product experience that continuously and consistently delights the consumers.

3.4. Ensures evaluation of market trends, product industry, competition strategies and make recommendations on product pricing and positioning.

3.5. Liaise with the functions of product design, product maintenance, and product improvement, ensuring that the product resonates with the consumers and, therefore, boosting the product appeal to the consumers and increasing the consumer base and sales volume.

3.6. Ensures analysis of the performance of the various product to establish product differentiation and execution strategies that will lead to the product’s ultimate success.

3.7. Oversees the profitability of consumer products

3.8. Ensures all digital channels are regularly maintained.

3.9. Implement the strategies and policies approved by the Board, develop processes that adequately identify, measure, monitor and control Risks faced by the institution.

4. Key Performance Indicators

4.1. Strategy Execution

4.2. Employee Engagement

4.3. Budget Plan vs Expenditure
Profitability 4.5. Consumer Loan Book- Gross advances

4.6. Net pay-outs by product

4.7. Collection rate by product

4.8. Product performance

4.9. Customer satisfaction (Improved Net Promoter Scores)

4.10. Income (fee, interest) from products & services

     5. Complexity of the Role

5.1. Multi-cultural awareness and the ability to interact with a wide range of differing levels across the Group, government, society and business in general

Deadline:

Sunday, 30^th April 2023 at 17.00 hrs

How to apply: 

Send your CV to info-rw@letshego.com, indicating the position you are applying for.

Only Shortlisted candidates will be invited for interviews

Click here to visit the website source

Terms of Reference

Smart Food Value Chain Management Project (SFVCMP) Management Consultant / Project Specialist

1. Description

• Title: Project Specialist (1 person)

• Organisation: KOICA – SFVCMP/PMC
• Supervisor: Project Management Consultant experts of Smart Food Value Chain Management
  
  
  

      2. Background

Smart Food Value Chain Management Project (SFVCM) is a project that has the main objective of reducing postharvest losses of horticultural crops for export and increase household income of small farmers through the establishment of a smart agricultural product management system in Rwanda.

It is a project funded by the Korea International Cooperation Agency (KOICA) and will be implemented in partnership with the Ministry of Agriculture and Animal Resources through National Agriculture Export Development Board (NAEB) and Project Management Consultant (PMC)

3. Duties and Responsibilities

Under the direct supervision of the Smart Food Value Chain Management Project (SFVCMP) PMC Expert, the Project Specialist will perform the following duties and responsibilities;

• Supporting and coordinate the implementation of Smart Food Value Chain Management Project
• Overall Support of PMC expert, a related to the project;
• Assistant to Prepare the annual workplan with clear detailed activities, targets, budget and timeline
• Develop technical specifications for post-harvest equipment and tools and supporting detailed procurement plans
• Support the implementation of the project activities and ensure that the project staff efficiently and timely deliver on project expectations
• Support the overall training programs and educational materials for training to farmers in various levels of the value chain development
• Prepare the project reports
• Network with local government and extension leaders
• Any other duty as directed by the supervisor.
  
  
  

4. Selection Criteria

Academic requirement

• Master’s degree in Project Management, Agriculture, Agribusiness, Agro-economics, Crop sciences, Crop Production and community development with 3 years relevant working experience in similar project management
• Fluency in English is required
• IT literacy

Required Skills and Competencies

• Demonstrated experience in managing various stakeholders;
• Excellent social and networking skills, ability to engage with the private sector, civil society and governments;
• Excellent communication (written and oral), reporting and presentation skills;
• Willingness to travel to all project locations.
• Should be creative and innovative
• Should have strong analytical skills
• Strong communication skills
  
  
  

5. Application Procedures

• Interested candidates are required to submit an application letter addressed to SFVCMP – PMC, enclosed and sealed with detailed C.V, notarized copy of degree certificates and past work certificates in a related field.
• All forms and supporting documents should be typed in English.
• Detailed C.V does not base on a standard form but should contain information on ⓐpersonal data including name, date of birth, gender, contact information, etc., current employment and career background(past 3 years), educational background(higher education),  strengths & weakness. Otherwise, the application will be disqualified.
• The application documents mentioned above should be submitted to the wfk@kidc.or.kr by 4:00 pm on Thursday 27th of April, 2023.
• he detailed C.V. must be written within 2 pages in English. Otherwise, the application will be disqualified.
• Only Successful candidates will be contacted and sit for an interview on Wednesday 3rd of May,2023. The interview schedule may change depending on circumstances and other unavoidable reasons.
• Applicants should take full responsibility for any disadvantages due to the mistakes or omissions on the application.

Click here to visit the website source

Terms of Reference

Smart Food Value Chain Management Project (SFVCMP) Management Consultant / Project Specialist

1. Description

• Title: Administrative assistant & Interpreter (1 person)
• Organisation: KOICA – SFVCMP/PMC
• Supervisor: Project Management Consultant experts of Smart Food Value Chain Management
  
  
  

     2. Background

Smart Food Value Chain Management Project (SFVCM) is a project that has the main objective of reducing postharvest losses of horticultural crops for export and increase household income of small farmers through the establishment of a smart agricultural product management system in Rwanda.

It is a project funded by the Korea International Cooperation Agency (KOICA) and will be implemented in partnership with the Ministry of Agriculture and Animal Resources through National Agriculture Export Development Board (NAEB) and Project Management Consultant (PMC)

3. Duties and Responsibilities

Under the direct supervision of the Smart Food Value Chain Management Project (SFVCMP) PMC Expert, the Project Specialist will perform the following duties and responsibilities;

• Under the direct supervision of the PMC Expert, the Administer & Interpreter will perform the following duties and responsibilities;
• Assist the project team with document preparation and formatting using company templates, including reports, presentations and correspondence
• Be aware of the specific vocabulary of the Agriculture the interpreter works with
• Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message
• Prepare minutes of meetings for Project Managers and Functional Leads
• Assist the Project Secretary in the coordination of project events, including large project functions
• Facilitate project and building inductions and project induction booklet
• Assist other team members of the project services
• Provide administrative support to the Project Secretary and project personnel
• Responsible for incoming and outgoing mail
• Assist in setting up meeting room bookings, catering orders and special project requirements
• Provide the team with project-related information and carry out research when required
• Assist in budget preparation, implementation and monitoring
• Review of financial transactions for accuracy and completeness
  
  
  

4. Selection Criteria

Academic requirement

• A Bachelor’s degree in accounting, finance, public administration and related subjects
• Fluent in source language (English) and Native in target language “Kinyarwanda”
• At least 2-4 years of general secretarial experience
• IT literacy

Required Skills and Competencies

• Adequate knowledge of basic accounting procedures and policies;
• Proficiency in accounting software;
• Communicate effectively orally and in writing;
• Excellent written and verbal communication skills
• Experience in Microsoft Office suite of products
• Intermediate / Advanced word and excel skills
• Able to operate in a team environment with proven ability
• Able to undertake tasks with minimum supervision
• Able to coordinate activities to meet deadlines in a timely fashion

• Previous experience with foreign consultants, engineering or agricultural background advantageous
  
  
  

    5. Application Procedures

• Interested candidates are required to submit an application letter addressed to SFVCMP – PMC, enclosed and sealed with detailed C.V, notarized copy of degree certificates and past work certificates in a related field.
• All forms and supporting documents should be typed in English.
• Detailed C.V does not base on a standard form but should contain information on personal data including name, date of birth, gender, contact information, etc., current employment and career background(past 3 years), educational background(higher education), strengths & weakness. Otherwise, the application will be disqualified.
• The application documents mentioned above should be submitted to the wfk@kidc.or.kr by 4:00 pm on Thursday 27th of April, 2023.
• The detailed C.V. must be written within 2 pages in English. Otherwise, the application will be disqualified.
• Only Successful candidates will be contacted and sit for an interview on Wednesday 3rd of May, 2023. The interview schedule may change depending on circumstances and other unavoidable reasons.
• Applicants should take full responsibility for any disadvantages due to the mistakes or omissions on the application.

Click here to visit the website source

VACANCY ANNOUNCEMENT: 72069623R00008 

Position Title: USAID Project Management Specialist (Agriculture & Food    Security)

Position Grade:  FSN-11

Annual Gross Salary Range: From 31,367,155 FRW to 53,324,168 FRW

Location: Kigali, Rwanda

Vacancy Opens:  April 13, 2023

Applications Must Be Received By:  noon CAT, May 05, 2023 

USAID/Rwanda seeks an Ordinarily Resident individual with the required work authorization

for employment as a USAID Project Management Specialist (Agriculture & Food Security).

USAID/Rwanda is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation),national origin, age (40 or older), disability, or genetic information. USAID encourages all individuals, including those from disadvantaged and underrepresented groups, to respond to the solicitation.

BASIC FUNCTION OF THE POSITION

The incumbent is a Senior Foreign Service National (FSN) who serves as Agriculture and Food Security Specialist within the USAID/Rwanda Economic Growth (EG) Office. In this capacity, the incumbent manages activities in support of the Feed the Future (FTF) initiative in Rwanda and is responsible for designing activities and advising on strategy development and policy actions that support the FTF objectives of reducing poverty and malnutrition. The incumbent focuses on strengthening the agriculture-nutrition outcomes in the EG portfolio through the design and management of nutrition-sensitive agriculture activities and creating strong linkages with the Mission’s Health Office, the Ministry of Agriculture and Animal Resources, the Rwanda Agriculture Board, other relevant agencies of the Government of Rwanda (GOR) and the World Food Program (WFP). S/he also provides a full range of monitoring and evaluation of activity(ies) s/he will be managing.


QUALIFICATION REQUIREMENTS

1. Education A Master’s degree in a field of Agriculture such as, but not limited to, Agronomy, Livestock, Animal Science, or Agriculture Economics; or Nutrition with specialization in such areas as food systems, human nutrition, or food science is required.
2. Prior Work Experience: A minimum of five years post-graduate, progressively responsible experience in program design and management, strategy development, food, and nutrition systems, and project monitoring and evaluation is required. Prior experience as a program manager and/or grant or contract manager with a government or large international organization and/or in a similar level of complexity is highly desirable. Equivalent experience may be considered at the discretion of the hiring committee.
3. Language Proficiency: Level IV English required. 

TO APPLY

Interested applicants must review the official solicitation for this position and submit all the required documents.  The solicitation is available at the following link:  https://www.usaid.gov/project-management-specialist-agriculture-food-security.  A complete application package should be sent by email to Kigalihr@usaid.gov no later than noon CAT on May 05, 2023.

Click here for details & Apply