Job Title: Ops Associate
Department: Operations/Administration
Location: Rwanda, Kigali
JOB BRIEF
We are looking for an Operations Associate to join our team and support our organization by managing the day-to-day tasks and administrative needs of our business operations.
Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities.
Ultimately, you will work with various departments across the organization to ensure all administrative and operational tasks are completed as needed.
KEY RESPONSIBILITIES
Performing administrative tasks, including answering phones and scheduling appointments. You will handle administrative tasks, such as answering phones, scheduling appointments, and filing paperwork. This will include ordering supplies and keep an inventory of office equipment to ensure the company has what it needs to function correctly.
Managing day-to-day operations; you will manage the day-to-day operations of our company to ensure efficient running. This will include overseeing employees, handling customer inquiries, and resolving any problems.
Supporting the management; you will support the management team by following their instructions. Also assist enforce company policies and procedures and provide feedback to the management team on how the company is running. For example, keeping track of the company’s budget and expenses.
Helping Human Resources; You will work closely with the human resources department to ensure that all employees understand company policies and have adequate training. You will also assist with hiring by conducting interviews and background checks. Create schedules and assist with employee relations.
Training new employees; You will be responsible for training new employees on company procedures and policies. Give presentations, write training materials, and answer new employees’ questions. It’s essential for operations associates to be patient and clear when training new employees so that they understand what the company expects of them
Working with different departments; You will be working with different departments within a company. For example, they may help the finance department with budgeting or the customer service department resolve customer complaints. Also coordinate meetings, write reports, and create systems to support different departments working together.
Handling customer inquiries and concerns; Handling customer inquiries and concerns about the company’s products or services. This can include answering questions about products or services and resolving complaints. As the ops associate you will often act as a liaison between the customer and the company, ensuring that the outcome satisfies both parties.
Assisting in accounting and finance; By preparing reports and handling invoices. you may also help in payroll and benefits administration. It’s crucial for operations associates to understand accounting and finance principles to assist the department effectively.
Maintaining the company’s database; As the Ops associate you will maintain the company’s database to ensure its accurate and up-to-date. This will include adding new customers and updating existing information. By keeping the company’s database up-to-date, op can help to ensure that the company has accurate information on its customers to better serve their needs.
Any other duties that may be assigned to you.
Requirements and Skills;
- A minimum of a Bachelor’s degree in Business Administration/Management or Social Sciences or other related fields of study, with thorough knowledge and proven experience in Project/program management.
- Requires relevant experience.
- Requires extreme levels of confidentiality, cross-cultural experience, understanding, and sensitivity.
- Excellent Project, Information, and Knowledge Management skills
- Exceptional coordination and networking skills.
- Strong ability to work without supervision, innovate, team-build, and motivate
- Require excellent communication skills, verbal and written in English and French (fluent in French will be additional)
- Computer proficiency in the use of MS Office and tools and People Information Management System.
- Require good interpersonal, negotiation, and administrative skills.
- Ability to work without close supervision, i.e., must have initiative, strong decision-making, problem-solving, and analytical thinking skills, and abilities to exercise independent judgment.
- Require the ability to maintain confidentiality (critical).
- Ability to handle multi-tasks and prioritize work about needs and urgency.
How to apply: Interested candidates should send their application file (CV, Academic certificate, and cover letter) via hr@mvendgroup2.com no later than August 17, 2024 at 5:00 PM.
We thank all applicants for their interest, however, due to the large volume of applications we receive; only shortlisted candidates will be contacted.
MVend is an equal-opportunity employer, promotes diversity, and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!
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