Online Operation Officer
About your new company
Superb Novas Technology Limited is an IT and Marketing, Company founded in 2023 by private investors and a management team with a wealth of experience in building and managing industry-leading companies in emerging markets, and with an international background in technology. The company was incorporated with the core business objective of offering IT and marketing services to Rwandans such as Computer programming activities, Software publishing, Wired telecommunications activities, Wireless telecommunications activities, Other telecommunications activities, Computer consultancy, and computer facilities management activities, Other information technology and computer service activities, Data processing, hosting and related activities and Other information service activities
Your new role
- Become a product service expert of Superb Novas Technology Limited.
- Providing level 2 support to customer support team, assisting them in dealing with customer queries (eg. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
- Analysis and reporting on product performance, including daily and weekly product performance reviews.
- Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
- Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
- Monitor product operation status, and report key technical issues for upgrades in a timely manner.
- Improve customer service experience and satisfaction through high-quality, proactive customer support.
What you’ll need to succeed
- Able to accept 24 hours shift jobs from Monday to Sunday.
- A Bachelor degree holder of any IT related course
- Good Hands-on experience with IT tools like: Slack, Teams, Skype, Excel & Ticketing system, or relevant CRM system;
- Excellent logical and analytical skills with a keen eye for detail.
- Customer service experience is highly desirable but not mandatory.
- Excellent communication skills (Especially on reading and writing).
- Have a great interest or knowledge in sports.
- Strong logical ability, independent thinking, judgment ability and decision-making.
- A versatile team player.
What you’ll get in return
We strive to achieve the right balance for our people, enabling us to deliver excellent service while allowing you to build your career without sacrificing your personal priorities. You will be a part of an amazing diverse team that values growth and development. You’ll be embraced for who you are and empowered to use your voice to help and support others.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
Please note that if you are successful, in securing this position you will need to complete a police check.
TO APPLY:
Applicants must be legally authorized to work full-time in Rwanda and should not require employment sponsorship. Only complete applications will be considered. As an Equal Opportunity Employer, Nova encourages applications from all individuals regardless of age, gender, race, marital status, physical ability or any other legally protected basis.
All applications to : hr@superbnovas.com with subject: Online Operations Officer
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