Officer, IT Support at BNR :Deadline : Jul 5, 2024

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Description

 

Job Summary

Reporting to the Manager, IT Support, the Officer IT is responsible for acquisition, development and maintenance of applications that support the information asset of Bank.

Key Responsibilities;

  • Diagnosing and solving hardware/software faults
  • Manage applications in charge of tracking and storing NBR documents
  • Prioritize and schedule problems and escalate problems (when required) to the appropriate staff
  • Handling of incoming help requests from end users via both telephone and Manage Engine Service Desk and work on them in a courteous manner
  • Installing and configuring computer systems and peripherals
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Technical Specification new IT equipment’s to be purchased Technical support to NBR Branches
  • Requisition and quality assurance of supplied IT equipment and distribution
  • Ensure continuous IT asset inventory and preventive maintenance
  • Training of End users on the use of IT services
  • Perform any other duties as may be directed by the Manager

 


Qualifications, Experience and Skills

 

  • Bachelor’s degrees in computer science, Information Technology or computer Engineering.
  • Female Candidates are encouraged to apply

Maximum Age:35years

Core Competencies

  •  Personal drive and effectiveness.
  • Ability to generate breakthrough solutions.
  •  Ability to constantly deliver quality and value.
  • Strong customer focus; and
  • Effective Communication Skills

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