Members Relationship Associate – Job Advertisement
CHANCEN International is a Non-Deposit Taking Financial Institution that provides an ethical, fair, and responsible financing model for young people in Africa to access quality tertiary education. This financing model is called an Income Share Agreement (ISA) and was tried and tested for 20 years in Germany before being launched in East Africa in 2018. With an ISA financing model, CHANCEN International pays tuition fees during beneficiaries’ tenure of their studies, and graduates pay them back according to their income at the end of their studies, thus making it possible to finance the next generation of students. CHANCEN administrative base is located in Kigali, Rwanda, and in its first four years of financing operations, more than 1300 young people accessed funds for their tertiary education. CHANCEN believes that young Africans are ready to take on the problems that have held their continent back if they are fairly and responsibly empowered. Education is one of the vehicles for harnessing that potential, and we work to create equal access to high-quality tertiary education for traditionally excluded populations. Our unique and innovative model of responsible and sustainable financing has the power to unleash intergenerational economic mobility for marginalized youth as they gain the skills required to participate in building strong economies and peaceful nations. CHANCEN International’s next phase of growth comes with the launch of the Future of Work Fund which provides a blended investment opportunity for investors who want to ensure that the next generation of youth in Africa acquire employable skills and move into gainful employment. Our Income Share Agreement model has ensured students were able to continue their education to employment journey in the midst of the COVID-19 crisis and the demand from both students and partner institutions have seen a sharp increase in recent months due to reduction in household income and the ability for excluded youth to pay for education.
Chancen International Rwanda is looking for a qualified and competent staff to fill the position of Members Relationship Associate
The member Relationship Associate will be responsible to control timely payments of education financed under Income Share Agreement which are due, collecting accurate information about graduates employment , conduct daily monitoring of the contribution fee and other admin fees repayments and conduct repayment recovery activity in early stages using the technical means of communication, such as phone, emails, SMS,
Major Responsibilities:
- Participates in activities aimed to trace debtors and establish contact with them
- Represents the interests of the organization in court on collection of outstanding debt
- Maintains data input of information about the work done into the CBS/Recovery software
- Participates in the recovery committees of the recovery unit and makes relevant proposals that ensure the recovery of the loan.
- Informs graduates in overdue about overdue payments, debts and terms of debt collection
- Advises debtors on settlement of outstanding financed amount as per the signed ISA
- Meets the monthly/quarterly/yearly targets and performance indicators, and deadlines for tasks given
- Controls and monitors assigned to him/her list of the loan’s repayments expected during the month;
- Contact by phone the borrower to inform about expected repayment, amount, day, balance, and advice on the ways to make the payment.
- Ensures that members who are supposed to pay are contacted quickly after they miss a payment due date;
- Contacts by phone the borrower, guardian to inform about their financial obligations and structure of the debt and terms of loan collection;
- Identifies the source of information about the graduates and collects such information;
- The member Relationship Associate has to be fully aware of the reasons for the delay and situation of the members for all loans that were not paid on time.
- He/she has to present the information to the supervisor and for the recovery committees and make relevant proposals that ensure the recovery of the loan.
- Show good company Image while meeting with graduates and their guardians
- Comply with CHANCEN International policy, procedures and code of conduct
- Maintain a good relationship with members assigned to him/her in his/her portfolio for better repayment follow ups.
- Send reminders and repayment follow ups to the graduates or drop outs.
- Building a repayment culture for CHANCEN International beneficiaries (graduates and dropouts)
- Keep Analyzing all defaults and recommend appropriate action plans for proper recovery.
- Maintaining close follow up on files for all accounts assigned to his portfolio
- Analyzing all defaults and recommending appropriate action plans for proper recovery.
- Meet directly with guardians and students at their respective address in their local areas and work closely with local leaders to obtain information on defaults for better repayment and make recommendations for the necessary action.
- Support in Conducting ISA introduction workshops, and guardian meetings (Presenting to a large audience)
- Conducting the signing of the ISA contract signing process between CHANCEN and the Applicants using the platforms provided by CHANCEN.
- Conducting the signing process between CHANCEN and guardians/guarantors
- Supporting and conducting student monitoring meetings and activities.
- Follow ups with the students that have failed and didn’t complete trimester activities.
- Make follow ups with students that have broken CHANCEN rules and values.
- Assisting the students with their academic-related concerns
- Sending trimester activities which include CHANCEN values and financial literacy to current students.
- Proactive report to the Repayment Manager for any sensitive information for better taking mitigation solutions, and keep his supervisors updated on the recovery measures to be undertaken and any challenges s/he encounters. The measures are decided in a recovery committee.
MINIMUM REQUIREMENTS
- Minimum Diploma in Accounting, Finance or Business Administration, hospitality or related field.
- Minimum 2-3 Years of payments collection, experience in accounting software in the payment industry with an understanding of payment gateway technology
- Good in Microsoft Excel formula usage, Sales force.
- Interpreting and analyzing data, keen to details
- Good in reporting
- Ability to conduct workshops, run the presentation effectively to the large audiences, set & creating the strategies for conducting the cited activities
- Sharp and able to communicate and express effectively to different audiences in both English and Kinyarwanda.
Qualified and Interested Candidates should submit their application documents through Job in Rwanda by “filling out the application form carefully” application file (CV, academic certificate and cover letter)
Deadline 20th February 2023
Only shortlisted candidates will be contacted
Click here for details & Apply
