JOB DESCRIPTION: MEDICAL MANAGER
Department: Medical
Reports to/supervisor: Rwanda Country Programs Manager
Duty Station: Kigali Country Head Office
Prepared by: Country Program Manager and Regional HR
Approved by: Africa Bureau Chief
JOB SUMMARY:
The Medical Manager directly oversees all medical activities of AHF Rwanda country program in all collaborative sites and respective districts.
A Medical Manager ensures delivery of high-quality HIV Prevention, care and treatment services for all patients achieved by ensuring supervision and support for the Regional Medical Officers, Regional Nurse Mentors as well as seconded staff through regular mentorship, coaching and training. He is the technical liaison person between AHF Rwanda and 11 districts. He/she is directly responsible for ensuring quality health care for PLHIV and set-up/ implementation of quality-of-care initiatives are implemented compliance with national and WHO/ International guidelines. He/she identifies performance improvement areas, formulates recommendations, and oversees implementation of necessary changes.
He/she must ensure compliance to AHF clinical principles, guidelines and SOPs including adherence to professional ethics guidelines for the relevant bodies. He/ she is tasked to bring together and maintain a strong team of providers and partners across the network of sites and districts where AHF operates.
He/she also deputizes the Country Program Manager in his absence or when delegated to perform in his capacity.
Reporting relationships:
The MD has a primary obligation to the AHF Rwanda Program as a whole and reports to the Country Program Manager with a dotted line to Senior Director of Quality Management and Medical Logistics for Africa Bureau.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
MAIN FUNCTIONS OF A NATIONAL MEDICAL Manager
- He/she leads the medical department for the Country program and therefore, he is expected to uphold and respect the values, vision and mission of the program.
- Is responsible for activities related to the delivery of medical care and clinical services such as cost management, utilization review, quality assurance, and medical protocol development.
- Oversees the activities of medical staff including regional medical managers, Nurse mentors, consultants as well as the bucket staff to include the recruiting and credentialing processes.
Leadership and Management
- As Senior manager, he/she oversees AHF medical Country operations in all the designated regional sites and supports the Regional Medical Officers to efficiently and effectively deliver quality clinical services in the regions.
- Supports HIV Preventions interventions and ensures linkage of clients tested into care and treatment program through well-established processes of patient linkages and service integration. Additionally, he/ she ensures full cooperation across other technical departments namely Prevention, monitoring and evaluation, advocacy and policy development as well as any others.
- Attends key technical partners’ meetings and provides feedback to management through the Country Program Manager.
- Ensure that staff are trained to acquire the necessary skills, arranges staff supervision, mentorship and CME activities are conducted in all sites and participates in the facilitation of external CME sessions if and when available.
- He participates in staff needs assessment, recruitment and induction of new clinical staff.
- Participates in setting performance management, including planning, appraising, disciplining, addressing complaints and resolving problems of employees under his/her supervision.
- As a Medical managers, he/she is supposed to ensure that he participates in the program expansion and ensures that he identifies potential districts for expansion and he accordingly informs the Country Programs Manager.
Clinical Responsibilities:
- Ensure standard quality of clinical services at all AHF supported sites in the region.
- Provide periodic comprehensive support supervision, mentorship and supervision using the tools provided by AHF Africa Bureau.
- Promotes the implementation of standard operating procedures (SOP) for all activities relating to good clinical practice, high level quality of care and ensure functional QI teams are in existence at all site level
- Ensures optimal operations of pharmacy & laboratory services, including functioning of sample referral networks at a country level.
- Provide on-site technical support and mentoring to doctors, nurses, and other clinical staff working in the different facilities in the region to ensure continuous growth and learning.
- Oversees the timely collection, compilation and reporting of routine and specific data to guide decision making at site regional and country program level supported by M&E Teams.
- Ensure that Regional Medical Officers are able to identify early warning resistance indicators and intervention strategies implemented on time.
- Participate in the elaboration and monitoring of annual targets and ensure that they are achieved in all regional sites
Supervisory / staff development/ collaborative duties and responsibilities:
- Support the development of work plans and budget and monitor progress on implementation, present monthly cash calls.
- Supports in addressing complaints and resolving complaints and problems of staff
- Address emergency issues and supports physician and health worker’s education.
- Manage community relations at program level and handles physician and health worker staff behavior and impairment issues.
- Identify and promote operational research at site level and build capacity among the staff in case presentations and elaboration of scientific papers.
- Take lead in technical collaborative engagement with MoH, RBC and other HIV strategic/ implementing partners to support quality delivery of HIV services.
Participation in AHF Meetings/Committees including:
- Weekly Senior Leadership Meeting
- Monthly Medical departmental,
- Regional weekly and quarterly all staff meetings
- Regional Medical managers meeting
- Quality improvement meetings
- General Staff Meeting
- CME activities and conferences.
- Partnership/stakeholders meetings both at National regional, district and local level.
- Other meetings as may be assigned.
Competency:
- To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Design – Demonstrates attention to detail.
- Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
- Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
- Visionary Leadership – Displays passion and optimism; Inspires respect and trust.
- Change Management – Communicates changes effectively.
- Leadership – Exhibits confidence in self and others; Accepts feedback from others; Gives appropriate recognition to others.
- Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
- Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values.
- Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity – Meets productivity standards; Completes work in timely manner.
- Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Innovation – Meets challenges with resourcefulness; Generates suggestions for improving work.
Education and Experience
- Must be a medical doctor from a recognizable institution. Additional qualification with Masters in Health systems management, public health or Epidemiology will be an added advantage.
- Ten years medical/health service experience preferred with a sound knowledge of basic medical disciplines to allow for accurate diagnosis and appropriate management of clinical problems.
- Demonstrated 7 years or more of recent experience with HIV/AIDS treatment; 5 years minimum of administration and program management experience with knowledge of clinical protocols and procedures in the management of HIV related diseases.
- Experience in planning and budgeting required.
- Experience in continuous quality assurance and improvement practices required.
Computer Skills
- Proficiency in MS Word, MS Excel, MS PowerPoint.
Other Skills & Abilities/Qualifications
- Excellent interpersonal and written communication skill
- Sensitivity to issues surrounding HIV and AIDS.
- Demonstrates flexibility and willingness to provide coverage at other AHF sites upon request.
Certificates, License and Registrations
- Must have a Valid medical practice Registration/license to practice with relevant regulatory bodies in the country (i.e.: Rwanda Medical and Dental Council).
How to apply
Submission of applications includes:
- a 1-page Cover letter, an updated CV and names, title, and contacts of three professional referees and copies of qualification certificates.
Should be submitted via e-mail: africa@aidshealth.orgwith subject MEDICAL MANAGER.The deadline for submission of applications is 05 January 2025 at 23:59hrs.
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