Manager Women Banking (1)
Job Purpose:
Responsible for the overall leadership, management, growth, and profitability of the Women Banking portfolio, ensuring an efficient and effective sales culture, relationship and portfolio management, and a delightful customer experience for women clients across the Bank. The role focuses on developing entrepreneurial capacity for women-led businesses, promoting financial literacy, fostering strategic partnerships, and driving product innovation to meet the diverse needs of female entrepreneurs and women clients at different stages of their business journey.
Main Responsibilities:
- Develop, implement, and oversee Women Banking strategies to grow liabilities and assets, ensuring profitability and quality of the portfolio.
- Design and deliver innovative products and services tailored to women-owned businesses, encouraging entrepreneurship and promoting financial literacy among women entrepreneurs.
- Mobilize deposits and manage lending initiatives for Women SME clientele, ensuring alignment with the Bank’s objectives and social impact goals.
- Identify and cultivate strategic partnerships with donors, NGOs, government agencies, and other stakeholders to support women empowerment initiatives.
- Champion the creation of a robust ecosystem for women clients, providing training, coaching, and advisory services to enhance financial inclusion and business growth through Biashara Club.
- Ensure a delightful customer experience by promptly addressing customer inquiries, resolving complaints, and continuously improving service delivery.
- Coordinate cross-functional collaboration with relevant departments (e.g., Credit, Finance, Marketing) to ensure effective implementation of Women Banking strategies.
- Conduct regular performance tracking and portfolio monitoring, providing insights and recommendations to enhance growth and mitigate risks.
- Oversee the documentation, reporting, and record-keeping of all Women Banking projects and programs in compliance with regulatory and Bank standards.
- Continuously drives a high-performance culture through effective team coaching, mentorship, and performance management.
Daily Responsibilities:
- Forecast and plan for portfolio growth, implementing strategies to meet daily sales and revenue targets within budget constraints.
- Evaluate and oversee the quality of the Women Banking loan book, ensuring timely follow-ups on repayments and addressing any credit risks.
- Engage with customers and partners, facilitating product education sessions, building relationships, and promptly resolving service issues.
- Track marketing activities and measure their impact on Women Banking product uptake, adjusting tactics as needed.
- Lead and motivate the Women Banking team, fostering collaboration across units to achieve set objectives and ensure a culture of service excellence.
Educational qualifications and work experience:
- Bachelor’s degree in any business-related field
- Minimum Five (5) Year’ experience in Sales and Relationship Management, Credit, Banking Operations, Business development
Click here to visit the website source
