RwandAir Limited is the flag carrier airline of Rwanda. It operates domestic and international services to East Africa, Central Africa, West Africa, Southern Africa, Europe and the Middle East from its main base at Kigali International Airport. Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:
- Job Title: Manager, Products and Ancillary Development
- Reports to: Senior Manager, Global Sales Operations
- Department: Commercial
- Duty Station: Kigali
Job Purpose
The primary role of the Manager, Products and Ancillary Development is to maximize sales and revenue by introducing and enhancing existing ancillary products through different channels across the entire network. Supports the commercial team in implementing initiatives that serve to promote ancillary products online, on board, at airports, and through business partners. Manages the day-to-day ancillaries’ sales ensuring productivity and profitability on identified activities/projects. Strong commercial acumen, analytical capability and sales/business development experience are required.
Key Duties and Responsibilities:
- Actively and credibly contribute to the airline’s revenue growth opportunities
- Identifies performance gaps and recommends new opportunities for growth and revenue maximization.
- Develops studies and cost-effective proposals on new internal and external projects to improve existing ancillary revenues across the entire network.
- Day-to-day management of the ancillary revenue projects including liaising with suppliers and system providers to ensure accurate reports and flow of information are disseminated to all concerned promptly
- Develops processes and assessment tools to monitor the performance of products, channels, routes, and stations and generate reports to keep track of the take-up rates and revenue achieved.
- Initiates/builds on business relationships with existing and potential business partners, suppliers and service providers to ensure continuity and development of products and ancillaries.
- Conducts market research and benchmark studies to keep up-breast with new trends and market development as well as competitors’ practices concerning products and methodologies, thereby, recommending new opportunities for ancillary revenue streams
- Identify and implement tactical campaigns to boost ancillary sales
- Provide regular reports (including both data and commentary) on Ancillary Revenue achievements, providing senior management with insight into product/channel/route trends and issues, recommending actions where appropriate
- Develop and maintain relationships with peers at airlines as well as other related businesses including hotels, government development agencies, tour operators, etc
- Market and promote Rwanda as a destination, the City of Kigali to the global aviation industry and related businesses
- Negotiates prices, initiates agreements and contracts with external parties and providers; manage the day-to-day relationship with suppliers (hotels, tour operators, insurance…)
Desired Profile: Required education, Experience, and Abilities
- Bachelor’s degree in Business Management, statistics, economics and other related disciplines. Having a master’s degree or diploma in aviation n or other relevant training will be an added advantage
- At least 7 years of airline experience in sales and marketing, e-commerce and distribution with a minimum of 5 years at a Managerial level in product, sales and ancillary revenue environment
- In-depth understanding of e-retail technology and the latest innovations, not just in aviation but other related market sectors
- Track record of identifying new revenue opportunities and increasing ancillary revenues
- Solid experience in partnership liaison and vendor/agency management
- Proven achievements in measured revenue and customer service KPIs
- Strong business and commercial acumen and an interest in the airline industry
- High level of internet savviness, with a curiosity and enthusiasm for using digital technology trends to enhance the travel experience
- Excellent planning, organizational skills and time management.
- Able to work under pressure with a good sense of prioritization with the ability to multi-task
- Able to anticipate needs from internal and external parties to deliver projects on time
- Proven negotiation and leadership skills
- Excellent decision-making abilities
- Strong communication, presentation, and interpersonal skills
How to apply:
- An application letter addressed to Director, Human Resources;
- Recent Curriculum Vitae;
- Medical Certificate ;
- Relevant certificates;
- A photocopy of Rwanda’s national identity card;
- Three referees
The deadline for submitting your applications is on October 25, 2022. Please send your application to recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
