Manager ,Card ,Merchants & ATM Support at BPR: Deadline:05/23/2025

Main Responsibilities:

1. Providing technical 2nd level support for the Bank’s digital channels namely: Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.
2. Configuring products and parameters in the Card Management Systems and ATM Switching Systems.
3. Ensuring timely processing of both incoming and outgoing settlement files for Visa, MasterCard, UPI and JCB as well as timely delivery of related MIS reports to users.
4. Providing leadership in the daily BAU tasks by ensuring prompt resolution of issues and service desk tickets assigned to the team.
5. Performing core systems administration tasks that include, but not limited to, maintaining an inventory of systems, patch management and security attestation of authorized users.
6. Developing and documenting card systems’ business continuity plans; ensuring that the systems are up to date and are available in the secondary site in the event of a Disaster Recovery.
7. Implementation of digital channels solutions as per the Bank’s strategies and collaborating with business lines to identify Digital Channels initiatives and execute on delivery of Digital strategies.
8. Escalating 3rd level support issues to system vendors for expert-level support.
9. Performing system upgrades and applying system patches promptly received from system vendors.
10. Ensuring 24/7 availability of the systems in the card ecosystem as required by users.
    
    
    

Daily Responsibilities:

1. Providing technical second level support for the Bank’s Card systems, Multipasso, ATMs, Trans Ware Online, Trans Ware CMS, Agency, Swipe-TMS, and Merchant POS.
2. Provide Leadership to the unit, by creating KPI which will measure individual performance.
3. Responsible for ensuring timely upgrades and patch management in the card management suite and Swipe systems.
4. Performing daily system health checks as per the Standard Operating Procedures.
5. Keeping track of BAU tasks, such as tracking systems and user related issues and attending to them promptly.
   
   
   

Educational qualifications and work experience:

1. Bachelor’s degree in In Information Technology, Computer Science, Computer Engineering or related field.
2. Minimum four (4) Years’ Card& Agency Banking Management, Experience area 2 Linux services administrator, Management experience& Banking Operations.
3. Professional Qualification: Any IT or Digital banking related