VACANCY – Kuja Kuja Team Leader.
ALIGHT works with its partners and constituencies to provide opportunities and expertise to refugees, displaced people and host communities – to better survive conflicts and crisis, and to rebuild lives of dignity, health, security and self-sufficiency. ALIGHT presently works in and with partners in seventeen countries globally. ALIGHT has consistently operated in Rwanda since the year 1994, and today has a strong and committed team of over eight hundred personnel who include full time staff, community mobilizers and incentive workers– implementing programs in Primary Health Care, Reproductive Health, HIV and Nutrition; also Water, Sanitation and Hygiene, Shelter and general Infrastructure, Livelihoods/Economic strengthening, and Sexual and Gender Based Violence Prevention/ Protection. Our work in Rwanda currently covers all the refugee locations and their kind Rwandan-host communities. And we are always looking to expand and, jointly with our partners, offer lasting impact with and for the communities we serve! ALIGHT is looking for a qualified, self-driven and committed individual to join its team as Kuja Kuja Team Leader
PRIMARY PURPOSE OF THE POSITION:
Reporting to Impact and Learning (MEL) Coordinator, the Kuja Kuja Team Leader is responsible for coordinating customer data collection activities, organizing and facilitating bridge building activities between service providers and data collectors; analyzing, interpreting and reporting data regularly. With assistance of the Coordinator, Site Manager and Head of Programmes, the Kuja Kuja Team Leader will support the field site project to improve quality by providing reliable field information on the quality of services delivery for coordination and management decision making. It is also the duty of the Kuja Kuja team leader to manage the data collectors from his/her site. He/She will be responsible for teaching and mentoring his/her teammates.
The Kuja Kuja Team Leader’s primary duties and responsibilities are distributed as the following:
- Perform customer responses collection 40%
- Team management, support and trainings or mentor 25%
- Data analysis, interpretation and reporting 25%
- Organize and conduct bridge activities to discuss about customer data implementation 10%
MAJOR AREAS OF ACCOUNTABILITY
Customer Responses:
- Collect/share daily customer feedback 3 days a week
- In collaboration with data collectors, set a weekly schedule for data collection and share a weekly goals in terms of data collection for the site
- In collaboration with the Impact & Coordinator, communicate any challenge related to the software encountered
- In collaboration with data collectors, prepare and share the daily updates for the feedback collected
Team Management/Mentor:
- Coordination with the Impact and Learning (MEL) Coordinator in terms of conducting timely the delegated activities
- Has day to day functional management of the Data collectors including performance management
- Teach and train team members on various good ways of approaching customers while collecting feedback
- Manage team supplies and equipment with their distribution when needed
- Creation of staff welfare
- Create teamwork spirit within MEAL team members
- Support the data collectors team members in case of any support needed
- Be responsible for the different routine office works to support team getting all the required stationaries and IT tools for data collection
- Ensure that Snap boards are updated appropriately and visualized in the most suitable places
- Monitor and ensure consistency of translated ideas across all snap board monitors if the team has picked the right service points to collect feedback from
- Perform any other duty/responsibility assigned by your supervisor.
Data analysis/interpretation and reporting:
- Perform daily quality data control for the responses submitted into the MEL system/Kuja Kuja website for future clean data
- Share with teammates on a weekly basis the observations from the data checks
- Ensure the necessary support is offered to the team members to make sure they improve on providing data with high quality
- Work with the service providers to make sure they understand clearly the ideas shared
Reinforcing Bridge activities:
- Build strong, friendly relationship between Alight service provider and data collectors team
- Clearly communicate customer feedback to Alight Staff
- Support his/her team members to prepare and Lead innovation hour and download sessions.
- Support in IH Highlights preparation and sharing with his hierarchic
- Mobilize service team members to attend innovation hour and download sessions to discuss customer feedback
- Participate in posting the great ideas of the day
- Take care of any Trigger issue occurred and converse it with concerned service provider or his/her supervisor.
- Provide additional clarification or information needed to any of the channels used for data sharing
- Support the team to educate customers on the importance of providing their opinions.
REQUIRED SKILLS AND EXPERIENCE
- Advanced Diploma or Degree/equivalent;
- Previous experience in MEAL services with humanitarian agencies;
- Work Experience: Minimum of 2-year previous experience, having demonstrated very good in reporting writing, data management skills, with emphasis on project monitoring, evaluation and learning;
- Working experience with NGOs Interacting with refugees or displaced population will be an added advantage;
- Must have Computer skills (MS Office, including Excel, Word, PowerPoint, Access);
KEY BEHAVIORS AND ABILITIES
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation;
- Good interviewing skills with excellent education or work experience in language-related fields such as data collection, evaluations, needs assessment preferred;
- Follow ethical codes that protect the confidentiality of information;
- Strong leadership and management skills including strategy formation, process improvement and team building.
- Ability to manage a diverse team affectively, balance the interests of different stakeholders and provide excellent leadership by maintaining a constructive work environment and setting a positive example,
- Commitment to personally champion Alight’s Program vision and Mission and inspire others to do the same
- Excellent written and verbal communication, including effective presentation and facilitation skills
- Excellent strategic thinking, process management and problem solving skills
- Collaborative, result-oriented management style
- Initiative, resourcefulness and innovation
- Strong participatory leadership and interpersonal skills. Ability to motivate staff and lead a high performing team in a politically sensitive environment,
- Ability to prioritize multiple tasks and meet deadlines in a dynamic environment.
Interested and qualified candidates should submit 1page Cover letter, and updated CV (maximum three pages) and names, title and contacts of three professional referees, to include most current employer/supervisor (all in/as one document) – via email only to: RWJobs@wearealight.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is September 4th 2021. Only shortlisted candidates will be contacted.
