Job vacancy at American Refugee Committee (ARC) – Position: KUJA KUJA INSIGHT ASSOCIATE :Deadline: 30th October 2019 at 17:00hrs.                                                                                                                          

POSITION

PRIMARY PURPOSE

Insight Associate, Kuja Kuja (1 position)

Reports to: Kuja Kuja Insight Team Lead, Nyabiheke.

Job Summary:

The Insight Associate will responsible for collecting feedback from customers/program beneficiaries and share it with ARC service teams in line with the Kuja Kuja feedback system.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Participate in trainings organized by Kuja Kuja lead team.
• Participate in the daily feedback collection and uploading on the server.
• Participate in the Kuja Kuja team meetings.
• Share updates with customers as per the changes made by the service team.
• Taking good care of Kuja-Kuja properties.
• Participate in bridge-building activities with the service team members such as Innovation Hour & Download Session preparation and implementation.
• Take part in documenting the gold star stories.
• Contribute to his/her daily performance tracker’s improvement.
• Keep improving her/his knowledge and skills by self-learning through KK websites, survey Apps and systems.
• You must return all Kuja Kuja uniforms and branded items on your last day at work.
• You cannot share Kuja Kuja training materials, techniques, and learnings.

MINIMUM REQUIREMENTS:

• Diploma or S6 Certificate level or equivalent in social sciences;
• Relevant trainings in customer care;
• At least less than 1 year of work experience;
• Computer Skills in Microsoft office package (Word and Excel);
• Teaching skills;
• Teamwork and leadership skills;
• Problem and conflict management skills;
• Self-driven spirit that able to work with minimum supervision.
• Kinyarwanda, English, and French are a requirement, basic Kiswahili preferable.
• Experience working within the humanitarian response or social development space or a demonstrated desire to learn about this work.
• Familiarity with digital technology and experience using Microsoft word, WhatsApp, email, and other applications.
• Some experience in customer service, sales, hospitality, or teaching is very desirable.
• Preferably a Resident of Gatsibo District / Nyabiheke Refugee Camp.

KEY BEHAVIORS & ABILITIES:

• Flexible, effective teamwork and interpersonal skills
• Well-organized, systematic, careful, responsible, trustworthy and punctual
• A team player – personable, caring, helpful, reliable and diplomatic
• Good personal grooming and personal presentation
• Must be able to perform all physical aspects of the above job duties
• Willingness to work long and irregular hours, shift duty and on public holidays as required
• Willingness to take regular and extensive travel to ARC project areas in provinces
• Commitment to the aims and goals of ARC
• Discreet and respectful of confidentiality
• Able to work under little to no supervision