Kuja Kuja is a new initiative from ARC, which collects real-time feedback from the communities that we serve. This feedback helps ARC to improve our services and to build a deeper connection with communities. We have successfully launched Kuja Kuja across Uganda, Somalia, Sudan, and Rwanda and will be growing our operations significantly in Rwanda in the coming year.
ARC is looking for qualified, self-driven and committed individual – for the position of Kuja Kuja Insight Associate, based full time in Nyabiheke Refugee Camp in Gatsibo District.
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POSITION
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PRIMARY PURPOSE
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Insight Associate, Kuja Kuja (1 position)
Reports to: Kuja Kuja Insight Team Lead, Nyabiheke.
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Job Summary:
The Insight Associate will responsible for collecting feedback from customers/program beneficiaries and share it with ARC service teams in line with the Kuja Kuja feedback system.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Participate in trainings organized by Kuja Kuja lead team.
- Participate in the daily feedback collection and uploading on the server.
- Participate in the Kuja Kuja team meetings.
- Share updates with customers as per the changes made by the service team.
- Taking good care of Kuja-Kuja properties.
- Participate in bridge-building activities with the service team members such as Innovation Hour & Download Session preparation and implementation.
- Take part in documenting the gold star stories.
- Contribute to his/her daily performance tracker’s improvement.
- Keep improving her/his knowledge and skills by self-learning through KK websites, survey Apps and systems.
- You must return all Kuja Kuja uniforms and branded items on your last day at work.
- You cannot share Kuja Kuja training materials, techniques, and learnings.
MINIMUM REQUIREMENTS:
- Diploma or S6 Certificate level or equivalent in social sciences;
- Relevant trainings in customer care;
- At least less than 1 year of work experience;
- Computer Skills in Microsoft office package (Word and Excel);
- Teaching skills;
- Teamwork and leadership skills;
- Problem and conflict management skills;
- Self-driven spirit that able to work with minimum supervision.
- Kinyarwanda, English, and French are a requirement, basic Kiswahili preferable.
- Experience working within the humanitarian response or social development space or a demonstrated desire to learn about this work.
- Familiarity with digital technology and experience using Microsoft word, WhatsApp, email, and other applications.
- Some experience in customer service, sales, hospitality, or teaching is very desirable.
- Preferably a Resident of Gatsibo District / Nyabiheke Refugee Camp.
KEY BEHAVIORS & ABILITIES:
- Flexible, effective teamwork and interpersonal skills
- Well-organized, systematic, careful, responsible, trustworthy and punctual
- A team player – personable, caring, helpful, reliable and diplomatic
- Good personal grooming and personal presentation
- Must be able to perform all physical aspects of the above job duties
- Willingness to work long and irregular hours, shift duty and on public holidays as required
- Willingness to take regular and extensive travel to ARC project areas in provinces
- Commitment to the aims and goals of ARC
- Discreet and respectful of confidentiality
- Able to work under little to no supervision
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APPLICATION GUIDELINES:
Submit 1 page Cover letter, an updated CV (maximum three pages) and names, title, and contacts of three professional referees, to include most current employer/supervisor – via email to RWJobs@arcrelief.org with the POSITION applied for clearly indicated in the subject line. The deadline for submission of applications is 30th October 2019 at 17:00hrs.
Only applications received through the stated email address will be considered. Only shortlisted candidates will be contacted.
Attachment: Kuja Kuja Insight Associate Advert_Final Copy704ed369f44ad10a543f87ba3c03af50 (1)
American Refugee Committee is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, citizenship, physical or mental disability, or protected veteran status. American Refugee Committee complies with all applicable laws governing nondiscrimination in employment.
