JOB DESCRIPTION
Position: Operations Officer
Report to: Director of Operations
Work station: District
JOB PURPOSE
The Operations Officer, (OO) is required to: Drive and execute all District operations, by implementing all company business plans and ensure the company strategies are well put in place to generate more sales, increase collections, deliver units and documents to customers and supervise them during sales, installations, collections and recoveries.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency.
CORE RESPONSIBILITIES
- Implement District sales, collections, and recovery programs by executing relevant action plans for the District.
- Oversee and direct daily company processes and procedures on the field.
- Train, motivate, and lead by example and ensure Village Agents follow company policies and procedures and supervise their daily work.
- Execute weekly action plans related to sales, collections and recovery of units in your District.
- Ensure customer contracts and other forms used in the field are being collected and ensure technical replacements are done within 48hours.
- Conduct frequent performance reviews of our field staff.
- Set goals for field staff and monitor their progress to achieve set daily targets.
- Execute credit reduction programs like End of Credit and Credit Incentives by ensuring that all customers are paying on time and defaulters’ units are recovered for refurbishment.
- Exercise zero tolerance to tampering cases and other cases related to company assets mismanagement at the Sector and Village level.
- Identify various compliance issues among field staff related to company policies and procedures implementation.
- Any other duties that may be assigned from time to time.
QUALIFICATIONS AND EXPERIENCE
- Motorbike driving license
- At least 6 months working in the District of choice.
- Degree, certificate or Knowledge in statistics, Economics, Management, Business, Logistics, Agri-Business, rural development, electricity, electronics, renewable energy or any other related background.
- At least two years’ experience in leading a local-based business
- Good communication skills and ability to command attention from the audience
ESSENTIAL KNOWLEDGE
- Operations Management
- Strong experience in Business Processes for Solar power.
- Skills in managing personnel and contributing towards the development of department strategy
- Independent thinker who can offer solutions to complex situations
- Skills on loan monitoring and Recovery
CORE COMPETENCIES
- Developed negotiation and communication skills
- Developed management and leadership skills
- Exceptional service and results orientation
- Superior analytical and problem-solving abilities. Demonstrated ability to apply IT in solving problems
- Ability to work under pressure and time constraints
- Ability to work effectively with a wide range of cultures in a diverse community
- Ability to achieve results through others
- Ability to select a good potential customer
- Ability to keep track and reports of daily tasks and outcomes
- Excellent self-organization and self-direction in performance of tasks, including time management skills
More details
- we are looking for 5 people (District Operations Officers)
- our target districts are:Bugesera, Muhanga, Nyanza, Huye and Ngoma.
- the deadline of candidates to apply is 24th August 2021
- email to submit applications is ops@ignite.solar
