Implementation support assistant Job description.
Executive Summary: E-Heza is a digital health record built by and for frontline healthcare workers to dramatically improve maternal and child health outcomes by giving them the tools they need to adopt evidence-based clinical care protocols, provide high-quality care, and utilize real-time data trends to tailor health education to individual family needs.
Purpose of position
Implementation support assistants will work within the Health Innovation Team. He/she will work closely and be directly supervised by the Implementation support lead. He /she will ensure the effective use of E-Heza at each health center and community level and its expansion and will play a key liaison role between Health care providers (nurses and CHWs) and The Ihangane Project.
RESPONSIBILITIES
- Be a part of a team of people ensuring that E-heza is implemented in a thoughtful, well supported, and effective way
- Serve as the lead contact for daily HCPs interaction and implementation activities to all sites for E-heza expansion.
- Coach and prepare HCPs for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment.
- Promote the implementation of E-heza usage to the health care providers in order to correctly ensure accurate clinical care data.
- Continue to monitor and evaluate HCP in utilizing E-Heza.
- Provide and facilitate E-heza training/refreshers/CQI with nurses at the health centers and community level.
- Provide heavy hands-on guidance during the first 2-months of launching E-Heza and follow up at each health facility and community to support HCP learning to use the app.
- Evaluate and monitor the E-heza expansion process.
- Conduct E-heza Proficiency and/or Clinical OCL each time an FBF health assessment is carried out in health facilities.
- Work with HCs and Community each month to ensure the new cases are registered on time.
- Assist in planning and preparation of E-heza launching if needed
- Train and monitor Health center staff (Head of health center, C-EHO, Nutritionist, etc…) to do follow-up on E-heza implementation in the villages.
- Provide guidance and support to CHWs to effectively perform the use of E-heza.
- Participate in e-heza expansion site visit assessment in new area/other catchment area.
- Learning new releases and functionality in preparation for the next implementation 16. Lead and support all aspects of E-heza implementation
- Track and report key implementation progress metrics
- Prioritizing and escalating issues when needed and keeping nurse informed of progress 19. Follow up with E-heza activities calendar in health facilities and community (date for HA ) and communicate to Implementation support lead at time
- Identify gaps in E-heza functionality at the site to enhance our products /Ensure that lessons and experiences from E-heza implementation are identified, captured, and synthesized
- Coordinate, track, monitor and regularly report on implementation program
- Complete daily/monthly reports and send/report to E-heza team.
- Communicate any E-Heza challenges on regular basis to the implementation support lead 24. Regular follow up on tablet usage, its maintenance, and communicate to the implementation support Lead
- Flexibility to support other team members to achieve the organization goal when needed
QUALIFICATION
- Any degree in nursing, social studies, nutrition, public health, and business-related sciences with five years professional experiences in health systems using Digital health systems or health-related information systems. Experience in the EHeza system is an advantage.
- Experience of 8 years working in the health
- Effective communication with all TIP stakeholders to foster trust and relationship building which strengthen sustainable and effective program impact. This can happen by telephone, in written form, e-mail, presentation, or in person.
- Ability to both work independently and, in a team, meeting deadlines and perform well under pressure.
- Computer literacy & skilled navigating through multiple screens. Knowledge on Microsoft office usage, internet explorer, and SPSS.
- Fluent in English and Kinyarwanda, and having French skills will be an advantage Patience and leadership skills.
- Organizational and prioritizing work skills.
- Ability to realistically determine quality and quantity needed for different activities. Willingness to occasionally work extra time hours according to existing situation
SKILLS
- A great communicator. You communicate in a professional and personable manner. You’re not afraid to work with stakeholders and Local authorities.
- Time management skills with deadline respect
- Teamwork spirit
- Innovative skills
- Team Player. You love being the coordinator, go between and referee when needed. Best practices. You are always looking for ways to make things better, faster, and more Streamlined – both for HCPs and Stakeholders and internally.
- You love working with HCPs to come up with ways to improve the E-heza to make their work better.
- Strong analytical, problem solving, and organizational skills.
- Computer skills
Location
- E-HEZA is headquartered in Ruli, Rwanda. Ruli is in a rural community in the beautiful hills of the Northern Province in Rwanda.
To Apply
- To start the application process, send a cover letter and resume/CV at theophila@theihanganeproject.com and angelique@theihanganeproject.com
The closing date for submission of applicants is September 14 , 2021. No late applications will be accepted
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