COMMERCIAL MANAGER JOB DESCRIPTION
Q-Sourcing Ltd (QSL) is an HR business management company operating in Rwanda, Kenya, Uganda Tanzania, and South Sudan, and is a member of the Servtec international group (http://www.servtec-international.com ) internationally recognized in global HR solutions, HSE training, and SHEQ services worldwide.
At QSL we focus on ‘the client’ to enable them to become a high-performance business/organization. Our approach is client centric; this means that we work hard to understand your agenda and to fully understand your expectations.
POSITION SUMMARY
- LEVEL+1 hierarchical reporting to HOB and functional reporting to Group Commercial Manager.
- LEVEL -1 functional authority on Q-Sourcing Servtec sales, communication, and
MISSION (MAIN OBJECTIVES)
- Perform business and market intelligence and execute approved marketing and business development plan and strategy for promotion of QSS services and monitor market position of the different service lines of the
- Develop and implement a sales growth plan in order to achieve QSS Rwanda set turnover and profit
- Utilize established market networks and monitor progress using established monitoring tools to ensure continuous growth in
- Set up, organize, and establish potential sales agents to identify customer leads and provide feedback on growth opportunities within the
- Suggest and report to the Group Commercial Manager and HOB, any actions/recommendations for potential improvement in sales strategy and
KEY RESPONSIBILITIES (FUNCTIONS)
Sales
- Develop sales tools (sales leads, sales kit, supporting documentation, and others, useful and required to develop and improve sales/turnover).
- Establish cordial relationships with existing client contract managers to ensure business maintains existing customers, and use these relationships to recover lost customers and develop potential new leads and eventual
- Develop and execute an agile sales network directly and follow up with HOB on implementing corrective actions on failing accounts when
- Analyze market statistics on a regular basis, to identify growing sectors of the economy and report to the HOB with recommendations on sectors to focus on for business growth, and hence guiding investment of business
- Develop and continuously update a costing strategy and negotiation strategy for the different service lines, in consultation with the
- Define and profile ‘Best Case Client Persona’ to help define these parameters for the business and projects teams, so as to ensure continuous client
- Engage existing clients and share feedback with the HOB, for utilization by the projects teams towards continuous improvement in the
- Set and maintain monthly and quarterly sales/turnover goals and execute mitigating actions for the business whenever the set targets are not
- Develop relationship with key accounts and contract managers/representatives and maintain close and provide dedicated attention to the high value (top 5 in profitability, with good payment terms)
- Engage in contract discussions and negotiate competitive commercial terms for the business;
- Issue routine commercial performance reports to HOB and Group Head of
Marketing
- Liaise with social media service provider, to develop and implement marketing action plan to meet QSS Rwanda business
- Prepare content for marketing campaigns as scheduled in the plans and strategies developed together with the marketing
- Conduct studies on potential markets or new/updated service offerings and collaborate with HOB and projects team on execution
- Create ‘Success Story’ material for service line clients (including but not limited to successful recruitment candidates), for uploading onto different marketing
- Evaluate market reactions to new products and advertisement campaigns and report to HOB and Group Commercial Head on necessary changes/reviews of strategies and
- Identify key competitors and market trends, issue timely market analysis reports to the management
SKILLS, KNOWLEDGE AND ABILITIES
- Good Communication (English, French, and Kinyarwanda)
- Compassion and empathy
- Good Networking Skills
- Sales techniques
- Financial and project cashflow analysis
- Business intelligence abilities
- Pricing and Negotiation
- Contract discussions and closure
- Operational marketing
- Working with MS Office packages
- Proposal and report writing
KPI
- Growth in Market share
- Increase in Sales/turnover
- Increase in business profit
- Satisfied client portfolio
- Increased brand visibility and “noise”
- Diversify client portfolio (Spread business across different economic sectors)
Application:
Interested candidates should submit their CV in PDF format to jobsrwanda@qsourcing.com not later than 16th November 2021.
The email subject should be named “Application for the Commercial Manager Position:
Only shortlisted candidates will be contacted.
