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Rubavu
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Reporting to: Staff directly reporting to this post: |
TBD (Senior VP Operations) 5 Technicians (2 in Gisenyi, 1 in Nyabihu, 2 in Kigeme)
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Tentative start date: 1st December 2019 or ASAP
Contract length: One-year contract renewable with 3 months probation period
Who We Are
Inyenyeri is a for-profit corporation with a social business charter focused on providing a healthy renewable energy solution in Rwanda that can be replicated across sub-Saharan Africa. Inyenyeri uses a fuel-side, or utility company, approach to ensure that even the poorest Rwandan households have access to clean cooking fuel and high-quality gasifying cookstoves. Inyenyeri’s revenue stream is derived from the sale of biomass cooking fuel pellets. Our solution is a cleaner, healthier, faster, cheaper and more sustainable alternative to charcoal and wood cooking.
About the Role
Inyenyeri seeks a highly motivated and experienced professional person to manage its stove repair & maintenance team. This includes
1) supervising and supporting a growing group of technicians,
2) Analyzing the performance and durability of the stove, its accessories, and spares,
3) Planning and coordinating the optimal and timely supply of stoves, spare parts, and accessories, and
4) Ensuring that technicians are deployed in the most productive way possible. The ultimate purpose is to give customers a better cooking experience by constantly improving Inyenyeri’s stove repair & maintenance services.
KEY RESPONSIBILITIES
- Manage and supervise our team of technicians;
- Oversee and lead stove repairs and stove maintenance (in the warehouse and in the field, with customers) and ensure it happens in a timely and adequate manner;
- Establish, improve, harmonize and automate reports on stove performance and repair & maintenance activities;
- Set up policies and procedures that structure the team;
- Work closely with the Procurement & Logistics department to ensure proper warehousing, tracking and timely re-supply of stoves and accessories;
- Work closely with the IT department to ensure that relevant and accurate data is tracked and captured;
- Work closely with the Finance & Accounting department to ensure that sound decisions are made regarding the investment in, and disposal of, stoves, accessories, and spare parts;
- Coordinate proper disposal of stoves and its parts;
- Join Inyenyeri’s Commercial Team in order to collaboratively identify and roll-out opportunities that improve the stove performance;
- Conduct stove (accessory) testing;
- Lead, plan, execute and evaluate other assignments as they emerge;
- Moto Insurance: Ensure all moto insurances are paid on time and valid;
- Ensure technical budget forecast and request;
- Documenting/recording information related to stove repair and maintenance in the CRM and other platforms;
- Developing and building teams: Encouraging and building mutual trust, respect, and cooperation among team members.
SKILLS AND BEHAVIOURS
Accountability:
- Holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling Inyenyeri values
Ambition:
- Sets ambitious and challenging goals takes responsibility for own personal development
- Engages and motivates others
- Future orientated thinks strategically
Collaboration:
- Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, members, and external partners and supporters
- Values diversity and different people’s perspectives, able to work cross-culturally.
Creativity:
- Develops and encourages new and innovative solutions
Integrity:
- Honest encourages openness and transparency, builds trust and confidence
- Displays consistent excellent judgment
- Acts in the best interests of Inyenyeri
Compensation:
The Repair & Maintenance (Associate) Manager will be offered the minimum of a competitive salary, health insurance, paid leave (including sick, vacation, and maternity/paternity), and a one-year contract, renewable at the end of the contract period, depending on performance.
Working Conditions
The Repair & Maintenance (Associate) Manager will be based at our warehouse in Rubavu, a maximum of 45 hours a week. We provide a conducive working environment, Health and Safety of Inyenyeri Employees are key.
QUALIFICATIONS AND EXPERIENCE
- Degree in Engineering preferred;
- Affinity with engineering, business, and technology a must;
- Hands-on mentality and a problem-solving attitude;
- Strong customer service ethos,
- Good team player and people management skills;
- Paying attention to detail;
- Strong quantitative, analytical and planning capabilities;
- Excellent English and Kinyarwanda required;
- Strong writing, presentation, and reporting skills a must;
- Previous experience with stove repair and maintenance a plus;
- Product development skills and experience desirable;
- Must possess a moto drivers license;
- Good understanding of Google applications. i.e emails, google docs, sheets, and Slides;
- Leadership skills.
Interested candidates should complete an application form using the link: https://inyenyeri.bamboohr.com/jobs/view.php?id=46
*Women Candidates are highly encouraged to apply.
