Job Advertisement.
POSITION TITLE: IT Technician
LOCATION: Karongi Office
RESPONSIBLE TO: Construction Manager
STATUS: Full Time
SUPERVISORY CAPACITY: N/A
DATE: April 2024.
Gasmeth Energy MISSION:
Gasmeth Energy aims to reduce or remove environmental pollution using cleaner, greener gas displacing liquid or solid hydrocarbons. Developing and producing methane from Lake Kivu in a safe, efficient, and environmentally sound manner. Distributing compressed natural gas (CNG) throughout the region.
PRIMARY PURPOSE OF THE POSITION:
The purpose of an IT Technician is to install, maintain, and repair computer hardware and software within the organization, diagnose and troubleshoot technical issues, provide user support, and ensure the smooth operation of computer systems by addressing any problems that may arise with hardware, software, or network connectivity.
PRIMARY DUTIES & RESPONSIBILITIES
Key responsibilities of an IT Technician:
- Hardware installation and configuration: Installing new computers, peripherals, and network devices, configuring settings according to company standards.
- Software installation and updates: Installing and updating operating systems, applications, and drivers on user workstations.
- Troubleshooting and problem-solving: Identifying and resolving technical issues related to hardware, software, network connectivity, and user access.
- User support: Providing technical assistance to users via phone, email, or in-person, answering questions about software applications and troubleshooting basic issues.
- Network maintenance: Monitoring network performance, identifying and resolving network connectivity problems, managing network security
- Data backup and recovery: Performing regular data backups and ensuring data recovery capabilities in case of system failures Preventative maintenance: Conducting routine checks on computer systems to identify potential issues and perform necessary maintenance tasks such as cleaning and updating firmware
- Inventory management: Keeping track of hardware and software assets within the organization
- Documentation: Maintaining detailed documentation of system configurations, troubleshooting steps, and user guides
- Perform other job-related duties as assigned.
REQUIREMENTS
Education & Professional Experience:
- Minimum of a bachelor’s degree in computer science or other related IT degree
- Minimum of 5 years in a similar role within a large industry-based organization of more than 50 employees
- Live and reside in the Karongi district. Preference will be given to suitably qualified personnel who currently reside in Karongi.
- Fluent in English
SKILLS
- Technical knowledge: Strong understanding of computer hardware, operating systems (Windows, Mac), networking protocols, and common software applications
- Troubleshooting skills: Ability to analyze problems, identify root causes, and implement effective solutions
- Customer service skills: Excellent communication skills to explain technical concepts to non-technical users and provide courteous support
- Problem-solving abilities: Ability to think critically and approach issues with a logical mindset
- Attention to detail: Ability to carefully follow procedures and ensure accuracy in configurations
- Highly motivated, well-organized, resourceful, and proactive
- Possess good interpersonal skills with good written and spoken English
- Flexible approach and ability to work under pressure with a can-do attitude and a desire to win
Submission of applications – to include combined in one folder 1 page Cover letter, an updated CV (maximum three pages), and names, titles, and contacts of three professional referees – should be submitted via the apply button with the position applied for clearly indicated in the subject line. The deadline for submission of applications is 22nd March 2025 at 17:00hrs.
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