About One Acre Fund
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, our farmers harvest 50 per cent more food after working with One Acre Fund.
To learn more about our work, take a look at our Why Work Here blog for more information.
About the Young Professionals Program
One Acre Fund’s Young Professionals Program offers high-performing African graduates meaningful internships and training opportunities at a high-performing, mission-driven organization. Our internships are paid and all interns can expect to receive substantive work assignments working on high-impact projects that support One Acre Fund’s operations.
When joining, interns will participate in an onboarding program and receive training on how to design and execute projects. Over the period of your internship, you will get the opportunity to work with like-minded individuals and receive learning opportunities to build strong foundations for your future career.
About the Role
We are looking for a competent well-rounded entry-level IT person with 1+ year of experience in end-user support, endpoints(Laptops and Tablets) hardware & software and network troubleshooting. You will work with the Endpoint and Service Desk teams to facilitate support of IT endpoints and ensure all tickets assigned to you are resolved before breaching the Service level agreements. You will join a team of two other technicians and one Admin in Rwanda and report to the Rwanda Country IT Operations Lead.
Responsibilities
Endpoints Lifecycle Management – Laptops and Tablets
- Ensure that new endpoints meet our defined pre-check standards
- Ensure that endpoints function optimally during their life cycle.
- Periodically maintain, replace and dispose of endpoints.
- Periodically check on and update endpoints’ health status.
Technical Support
Tier 2 tickets resolution within Service level agreements:
- Endpoints (laptops and tablets)
- Software troubleshooting
Tier 1 Network support
- Network devices and configuration – Access Points and Wi-Fi Routers.
- Regular OS maintenance, software updates, and hardware support for One Acre Fund Laptops.
- Ad hoc configuration and testing of OAF tablet application rollouts.
- Engage with non-technical OAF partners to conduct IT-related training.
- Initiation and participation in technical projects.
Facilities & Power Management
- Identify the device power needs for ITO devices.
- Liaise with infrastructure technicians/electrical engineers to determine power rate recommendations.
Career Growth and Development
We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 1+ years of experience in IT end-user support, software, hardware and network support.
- Familiarity with Windows and Android endpoint deployment systems.
- Familiarity with remote support tools
- Data analytics and reporting skills.
- Inventory management skills.
- Analytical problem-solving and problem-management skills.
- Incident management skills
- Basic understanding of electrical principles and devices’ power ratings
Preferred Start Date
As soon as possible
Job Location
Rubengera, Rwanda
Benefits
Interns will be provided with a reasonable stipend for the duration of their contract. Rural area-based fellows will be provided assistance in locating suitable housing.
Eligibility
This role is only open to citizens or permanent residents of Rwanda
Application Deadline
We hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal-opportunity workplace.
