Engie Mobisol, a leading player in decentralized solar electrification, offers a clean and affordable alternative to fossil fuels for lower-income households and small businesses in rural SubSaharan Africa. Combining solar energy with mobile payment technology, Mobisol designs, procures, distributes, and services large solar home systems. This way, the Germany-based company enables rural families and business owners to power a range of complementary appliances, such as TVs, stereos, fridges, and thereby improve their standard of living and earn incremental income by establishing solar-powered businesses. Mobisol provides a credible alternative to a grid connection that millions have been waiting for in vain and ensures affordability through flexible payment plans
Job Vacancy: IT OFFICER
Opening date: 07 December 2020
Closing date: 18 December 2020
Engie Mobisol is seeking a self-motivated, highly accountable, result-oriented person, strong interpersonal skills, and proactive, flexible, creative, excellent team player to fill the position of “ IT Officer ‘’
KEY RESPONSIBILITIES
Role Title: IT Officer”
- Providing technical support; answering support queries either onsite (walk-ins), via phone, IT helpdesk, or remote support software
- Performing first response on tickets in incoming queues; Making full use of IT helpdesk to channel support queries; Allocating to correct agent; Escalating more complex service issues to the relevant IT Support Team
- Taking ownership of user problems and being proactive when dealing with user issues
- Maintaining a log of any software or hardware problems detected by entering into the helpdesk
- Supporting users in the use of computer equipment by providing necessary training and advice
- Maintaining an inventory of IT Assets within the helpdesk system
- Setting up, configuring, and installing standardized operating environment system images
- Windows Active Directory user creation and management
- Providing support to the Systems Administration Teams where required
- Ensuring IT security
- Working independently on defined tasks and smaller projects identified jointly with the Head of Department or Specialist, to help realize the department’s objective
- Providing end-user support to solve 1st level issues
- Identifying and escalating complex issues to the 2nd level support team (Software Development)
- Assisting Software Trainers, Product Specialists, and Software Designers with collecting feedback from users
- Conducting training (i.e. onboarding, refreshment, release) where required; updating training materials and working closely with the Software Training Specialist (i.e. provide feedback to further develop and/or improve training materials)
- Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
- Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
- Requirements
Education
- Minimum Bachelor’s degree in Information Technology (IT) is required
Experience
- Minimum 3 years of 1st line / Helpdesk support experience
- Strong knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10)
- Experience using Linux distributions.
- Experience using Windows server(Active directory)
- Strong knowledge of Microsoft Office (MS Word, Excel, and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
- Understanding of networking technologies WAN / LAN
- Understanding of PC hardware set-up and configuration
- Working experience in customer service, while working in IT support service or related department
- Customer service oriented
- Troubleshooter with an aptitude for problem-solving
- Strong communication skills and ability to work within an international team
- Service-oriented approach to dealing with customers in a polite and professional manner
- Ability to translate and explain software issues to users in ways that make sense and apply to their daily business needs
- Fluency in English
- Team player as well as ability to work independently with limited supervision
- Self-starter with a passion for Engie Mobisol Rwanda and its mission
- Excellent telephone manner and face to face communication skills
- MCP certification would be beneficial but is not essential
Personal Attributes
- Strong communication skills.
- Strong interpersonal relations skills
- Planning and problem-solving in the short to medium term Engie Mobisol is an equal opportunity company, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter.
How to apply:
Interested candidates should send their application file (CV, Academic certificate, and cover letter) via the “dl-afr-hrrw.afr@engie.com “not later than 18 December 2020
Only shortlisted applicants will be contacting.
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