IT Help Desk at Senate Under Statute: Deadline: Mar 12, 2024

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Job responsibilities

– Support personnel, and act as focal point when end-users face hardware, software, or system issues; – Administer desktop computers, printers, IT Telephony, servers and related equipment (monitor hard drive, keyboard, etc…), software deployment, security updates and patches; – Keep inventory of all equipment, software and licenses; – Monitor and work on responding quickly to incoming requests related to IT issues; – Maintain users PC, including upgrades and needed configurations; – Monitor the LAN or WAN infrastructure in the office; – Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; – Taking care of all the networking issues and troubleshoot it as soon as possible; – Maintaining and creating a document management system to protect and restore the data; – Provide phone, remote access and desktop support of Intel based hardware and software systems; Track assigned tasks throughout problem solving life cycle using the firm’s help desk system. Must maintain accurate timely service service tickets; – Maintaining licensing compliance and asset tracking database of hardware and software; – Serve as local data recovery expert of failed hard drives and PC based systems; – Assist users in configuring approved wireless devices.


Minimum qualifications

    • Bachelor’s Degree in Software Engineering

      0 Year of relevant experience


    • 2.  Bachelor’s Degree in Computer Science

      0 Year of relevant experience


    • 3. Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience


    • 4. Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience


    • 5. Bachelor’s Degree in Information Management Systems,

      0 Year of relevant experience


  • 6. Bachelor of Science in Computer Engineering

    0 Year of relevant experience




Required certificates

  • Microsoft Certified Solutions Associate (MCSA) – Windows Server
Required competencies and key technical skills

    • 1
      Commitment to continuous learning

    • 2
      Resource management skills

    • 3
      Analytical skills

    • 4
      Problem solving skills

    • 5. Decision making skills

    • 6. Time management skills

    • 7. Risk management skills

    • 8 .Results oriented

    • 9 . Digital literacy skills

    • 10. Fluency in Kinyaranda English and or French knowledge of Swahili is an added advantage

    • 11. Understanding of ICT specifications for different equipment, PCs, Printers, scanners

    • 12. Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks

    • 13. Ability to convert high-level customer needs into a technical development strategy

    • 14. Ability to manage and troubleshoot TCP / IP networking issues

  • 15. Ability to repair PCs and other hardware equipment

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