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Role Title: |
IT Business Analyst – 1 Post |
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Business Unit(s): |
Rwanda |
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Business /Function: |
IT Business Analyst |
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Location: |
Rwanda-Kigali |
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Reports To: |
ICT Manager |
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MDP Level: |
Manager of self |
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Role Size |
M |
JOB SUMMARY
The job purpose of a Business Analyst is to identify business needs, propose solutions, support core systems, and facilitate communication between stakeholders and system vendors to improve processes and achieve organizational goals.
PRINCIPAL ACCOUNTABILITIES.
- Analyze existing systems and redefining them to consider changes in system requirements or equipment configurations (Systems Automation)
- Collection and Analysis of project requirements, and Assistance to the developmental/Vendor team in optimizing their work.
- Providing developmental suggestions to the company and improving operational efficiency.
- To maintain and monitor system integrations (AIMS,EO2,D365 AND D365)
- Developing and directing software system validation and testing methods.
- Write and test code to ensure compatibility and stability: refine and rewrite, as necessary.
- Design, develop, modify, and implement software functionalities in the software full stack.
- Determine root cause for software issues and develop practical, efficient, and permanent technical solutions.
- Lead and develop procedures documentation for knowledge transfer.
- Working closely with system users and cross-functional departments to communicate project statuses and proposals.
- Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.
- Managing the software development lifecycle.
- Monitoring system performance and server performance.
- Communicating key project data to team members and building cohesion among teams.
- Creating innovative solutions to meet our company’s technical needs.
- Provide and assist in training and support to users for newly developed applications.
- To provide support, including procedural documentation and relevant reports
- Monthly reporting on system functionalities and critical exposures.
- To perform any other task that may be assigned by his superior.
Qualifications and experience
- BSc/Ba in Information Technology, Computer Science or a related discipline
- Professional certification (e.g. Agile, SQL, Power BI, Power Apps) would be an added advantage.
Skills and competencies
Analytical Skills
- Critical Thinking:Ability to analyze complex problems and develop innovative solutions.
- Data Analysis:Proficiency in interpreting and analyzing data to support decision-making.
Communication Skills
- Verbal Communication:Effective communication with stakeholders at all levels.
- Written Communication:Clear and concise documentation of requirements, reports, and other materials.
Technical Skills
- Software Proficiency:Familiarity with business analysis tools (e.g., MS Excel, SQL, BI tools like Tableau, Power BI).
- System Knowledge:Understanding of core systems, ERPs, CRMs, and their functionalities.
- Database Management:Ability to work with databases, write queries, and understand database design.
- Programming Basics:Basic knowledge of programming languages (e.g., Python, R) for data analysis.
- Requirements Management Tools:Proficiency in using tools like JIRA, Confluence, and Trello.
- Process Modeling:Skilled in using modeling tools like Visio, Lucidchart for creating process flows and diagrams.
- API Integration:Understanding of API functionalities and how to integrate different systems.
- System Testing:Ability to develop and execute test plans and test cases.
- Cybersecurity Awareness:Basic understanding of security principles to ensure data protection and compliance.
Project Management
- Organization:Ability to manage multiple tasks and projects simultaneously.
- Time Management:Efficiently plan and prioritize tasks to meet deadlines.
Problem-Solving
- Root Cause Analysis:Identify the underlying causes of issues and develop effective solutions.
- Decision Making:Make informed decisions based on data and stakeholder input.
Interpersonal Skills
- Stakeholder Engagement:Build strong relationships with stakeholders to understand their needs and expectations.
- Collaboration:Work effectively with cross-functional teams and vendors.
Business Acumen
- Industry Knowledge:Understand the industry landscape and business trends.
- Financial Literacy:Basic understanding of financial principles and business metrics.
Adaptability
- Flexibility:Adapt to changing business environments and requirements.
- Continuous Learning:Stay updated with new technologies and methodologies.
Attention to Detail
- Accuracy:Ensure precision in data analysis and documentation.
- Thoroughness:Conduct comprehensive reviews and validations of solutions.
Negotiation Skills
- Conflict Resolution:Resolve conflicts between stakeholders and vendors effectively.
- Persuasion:Influence stakeholders to gain consensus on proposed solutions.
Please visit our careers page through:
Interested candidates are requested to submit their applications by 5.00 p.m. 1st 0ctober 2024.
Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
ONLY short-listed candidates will be contacted.
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